Leave a Review Hop Fastpass
Broken Verification, Poor Design
The app gave me several additional hoops to jump through including updating my operating system, syncing with Apple Wallet, and signing up a new account even though I already have an account with the original Tri-Met tickets app. Quite simply, the new App does not work. I spent 10 minutes on the bus trying to verify my pre-paid digital card through Apple Wallet. And now I’m stuck with a non-refundable that won’t verify with the little Hop scanner. Tri-Met has failed me! Fix your broken system!!Show lessAddiWillis
Downgrade?
The tickets app was great, you just start a ticket before you get on, from anywhere at anytime. You didn't have to touch your phone to some grimy disgusting machine only to have it ask you to use apple pay instead of the money you loaded onto the app because you didn’t want to use apple pay. But here comes your train so I guess we’re using apple pay now and trying to forget the gross surface our phone just had to literally touch to get this garbage to work. Such an inconvenience. Apparently you can’t decide to pay for a day pass so now you have to remember to do your ticket in the morning and after work so that’s another sick bonus. 0 starsShow lessReluctant Trimet Customer
Really, really bad
Not sure why we are going back in time and requiring so many steps just to board and/or needing to go to a grocery store to buy a physical card?? Got the app, said it wouldn’t work unless I updated my phone, finally got it and loaded it into apple wallet only to have it not work at all on the bus holding it at various angles near the reader for several minutes at a time. Finally gave up after both bus driver and I kept trying it. Emailed support to ask for my money back and they keep giving me answers 8 hours apart of trouble shooting ideas, most of which are already found on the internet so honestly don’t waste your time with them. I stuck with the tickets app so long since it worked fine and now finally forced to switch over, since it does not work on my phone I now need to find a physical one to purchase elsewhere. Why not just put these in the machines at the transit center like every other major metro area does? You can buy day passes there but for some reason not the refillable kind. This whole situation is absolutely crazy and archaic, just get a normal app that works!! Can’t imagine how much money they are losing because of people having issues with this.Show lessSlice twice
This app steals your money and doesn’t give you a single ticket!
I was initially charged 3 times for the first time loading my virtual card on my phone until I finally got my day pass. This morning, I tried the damned thing and I was charged twice and once again I received no day pass that I paid for.
I had to walk a mile to to sunset transit center just to purchase a day pass. I will NEVER use this app again. TriMet made a huge mistake by getting rid of the old system which didn’t charge more than once and was much easier to use.Show lessMsAlex11
Loved the Apple Pay express transit system
Just spent four days in Portland and my husband and I absolutely loved being able to use my Apple Watch and iPhone to ride the buses and max trains. The system worked flawlessly except for one bus whose hop reader was down (even for the physical cards). Highly recommend this as it is one less card on your wallet!Show lessJuanefny
Not happy
The TriMet Ticket app worked just fine. I really liked it because it didn’t add an extra step where you have to stop and tap your card or your phone before you get on the train. Also when I had company in town I would buy tickets for everybody and I could use them all at once on one device. Now each person has to get their own. It seems like TriMet went backwards instead of forward with this one… And making Portland visitors buy Hop cards for there a few days in town seems kind of pointless too.Show lessjds591
Really buggy, a lot more frustrating
Got the email saying that Trimet was going away with the tickets app. I resisted because the tickets app worked just fine, and I was worried every time I would transfer I would be charged again, turns out that’s not the case. I get the hop app, try to download a virtual card. It won’t let me so I have to go out and get a physical card. I then add the physical card to my apple wallet, why not. At which point it makes me make a passcode for my phone so I can use the virtual card without unlocking my phone. Annoying, but okay. Then my phone won’t tap. And its irritating. And the driver and riders are judging you. And finally the driver just waves you on. So you make your way to your transfer and decide to use the physical card since the virtual one won’t tap, and it says the physical one is not registered. What? I try to register it in the app and it says the physical card has been reported as lost or stolen. So I can’t use my physical card if my phone dies. Cool. Fix the bugs Trimet.Show lessBluebird19_
$3 fee for a virtual card is disrespectful
TriMet shows once again that they don’t care about their customers by charging a needless fee for a virtual card. I understand needing to pay for a physical card as there are costs involved with creating that card, but for them to replace an already functional and favored app that works better with what users want for an app that is littered with problems is blatant disrespect. Asking a small fee simply to check that your accounts connect properly isn’t new, but to ask $3 for something that costs TriMet nothing is a joke. Thanks for once again showing that you only care about the money and not the service you provide.Show lessKaptain Kalsifer
Honestly, I’d give it no stars
I’m generally pretty skeptical of the ratings on transit apps. I think for some reason people are harder on/more frustrated with these types of essential but no-frills apps.
But I’m shocked that this one has close to 3 stars.
I came into Portland for a 3 day trip. On Tuesday I bought my virtual HOP card through the app around 8 am to get ready for going into the city. But it didn’t appear in my app. I checked online and it was there. The payment processed. But no card.
Thus begins the 48 hour extravaganza of me contacting customer service. I sent an email with the issue and the steps I used to troubleshoot. They sent me a series of emails (each reply takes about 6-8 hours) waking me through each step I took to troubleshoot. A frustrating waste of time. I then asked for a refund and they wanted to a screenshot first. Sure. Then they wanted another screenshot to check a previous step. The help is disorganized, slow, and unhelpful.
It’s 48 hours later and I still don’t have my card. Just a deep rooted frustration with TriMet and the HOP Pass system. All I want is my money back at this point and to never have to use HOP again.Show lessamyln1121
So far so good
Initially wouldn’t process my payment for the virtual hop card, but I discovered with some speedy customer service feedback that my wallet app was using an old billing address, which for whatever reason was preventing Apple Pay from paying for my virtual hop card. Customer service thought the problem was with my bank, but turns out the wallet app just grabs/imports your address from your phone contacts and assumes that’s also your billing address. If that info is wrong then Apple Pay won’t work if you try to use it to buy the hop card. Fixed it now, works fine.Show lessskytrek820
