What’s not to Love?
I am an avid customer who can’t get enough of Pottery Barn/William Sonoma merchandise. Keep bringing the quality and beautiful products, and I’ll keep buying them.
Love Pottery Barns products
My dream house would be all Pottery Barn products. I try to save and little by little I’m setting up that dream home. Love the quality and the style. Kills me to pay for the shipping( costly) however is the best service. Anyway I end up preferring PB over other brands.
My Go To Store for EVERYTHING
I my whole house is furniished with Pottery Barn.
Honestly I get so many compliments. If I have a problem with an order. No problem. The service is above perfect.
You just can’t go wrong with Pottery Barn.
❤️❤️
Honestly I get so many compliments. If I have a problem with an order. No problem. The service is above perfect.
You just can’t go wrong with Pottery Barn.
❤️❤️
Terrible Buggy App
Tried to buy patio furniture. App could barely handle me adding items to the cart, then added 117 cushions and froze. In addition to that, the UX is trash for PB. It shouldn’t be a headache to order furniture when the cushions are sold separately and yet it is. I found it incredibly frustrating to find the right items for different components of a patio set, I should be able to add them at the same time as the furniture. Not ordering anything on this app and I’ll probably shop elsewhere at this point.
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Consistent error messages
This app is not functioning correctly. There are constant errors popping up saying “something went wrong” or “can’t load data for launch unknown error” and prevents the app from opening until you close out and retry several times. Once able to scroll to shop finally, if you try selecting an item to see more details it will prevent you from being able to do so with a new pop up that says “This page could not be loaded. Please go back and try again”.
I have had no issues utilizing the website for my registry, however, the app makes this task nearly impossible to complete on my phone.
I have had no issues utilizing the website for my registry, however, the app makes this task nearly impossible to complete on my phone.
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App Store app is broken
I’ve tried to post a support ticket and everything sends you back to the broken app. There is an issue with the Analytics service that is preventing the app from launching. Some error handling should fix this where you can log the error silently and pick up the anomaly in your log monitoring service. Hopefully this is fixed soon as all of your marketing emails that people open on mobile devices send people to the mobile app.
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Poor customer service
I’ve been a business trade member for 10+ years and have always loved pottery barn, I was very excited about their new “commercial sales department” and couldn’t wait specify PB for a retirement home community project I was working on. But it was a nightmare.
Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned.
To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.
Most of my vendors have a 10-12 week leed time, so when we placed the order 12 weeks out from substantial completetion, the only orders that haven’t arrived to our D&L warehouse were from pottery barn. Our delivery installer had to receive shipments from PB almost 3 months past due and schedule a second installation date with our client, and only half the order was ordered while the other half was back ordered and the customer service was rude, insensitive to the pressure of delivery schedules, budgets, and incapable of returning calls or picking up calls in a timely fashion. Pottery Barn won’t be specified again for a commercial project. Lesson learned.
To top the cake, You will also accrue interest on undelivered items until they are shipped from their overseas vendors, who are completely unresponsive and careless. Beware…. And I told you so.
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Response from developer
We sincerely apologize for the delivery issues with your order. Please send a message to WSIB2B@wsgc.com with your order information so we may assist.
I found a very special gift.
A stone-look GNOME is perfect for a birthday gift. This special item is a very reasonable price.
I ❤️❤️❤️ PB
Love everything about PB. It is totally my style!
My only wish would be customer reviews on the website!!! It would be so helpful!
My only wish would be customer reviews on the website!!! It would be so helpful!
Rewards
It is VERY DIFFICULT to find the incredibly LONG reward number to enable use of money earned!!!
