Mastercard Airport Experiences User Reviews

Mastercard Airport Experiences

Lounge Key Limited

Lifestyle

Travel

Reviews Summary

Positive highlights

🌟

This app hasGreat app with complete information and easy to use

🍾

This app hasExcellent service for travelers

🌟

This app hasPractical and useful app

Negative highlights

⚠️

This app hasFrequent issues with account creation and login

⚠️

This app hasCard numbers not recognized during registration

⚠️

This app hasCharges users without successful account creation

⚠️

This app hasInconsistent and unreliable lounge access

⚠️

This app hasOutdated information about available lounges

⚠️

This app hasPoor customer support and unresolved issues

⚠️

This app hasConfusing and unclear app functionality

⚠️

This app hasApp keeps crashing or requiring updates

Top reviews

Leave a Review Mastercard Airport Experiences

Malísimo Bad Bad
Malisimo bad bad
Uarg99
5 years ago
Super service
Awesome service by MasterCard
Faisal Bunty
5 years ago
Developer Response
Hi Faisal, Thank you for your great feedback! Leah
App might be good but product is a scam
Doesn’t work/exist in the real world. Certain banks use it to falsely advertise & Mastercard to falsely lure consumers. Can confirm.

So this is what happens:
1) Get lured & get the card
2) Call bank to get this activated; they redirect you to Mastercard.
3) Mastercard says we have no idea, call your bank.
4) Bank asks you to reach back to Mastercard & you’re stuck in a loop.

Classic case of a redirection scam.

Now, that said, you are probably better off getting an Amex since in my experience they are much more reliable for lounge access, other travel benefits & have much superior customer service than Mastercard(even World Elite MasterCards are pretty bad), should such an issue ever arise.
Show less
rishmalho
5 years ago
Developer Response
Hi, as the LoungeKey benefit is issued through your Credit Card provider, you'd need to contact them directly to confirm eligibility. I apologize if this was not made clear when contacting the Customer Service team. Leah
Did not recognise my MC Elite
Laborious account login with black Elite MC to be told my MC not eligible- despite having LoungeKey written on the back of the card! Useless!
CCWW21
5 years ago
Signup was relatively painless
Let’s see if I can access the various airport lounges through the use of this app.
Edwuardo888
5 years ago
Full
Got this card in part for the lounge access. Got to the lounge and it’s at mac capacity.
jwoodlo
5 years ago
Developer Response
Hi, we're sorry to hear about your experience. As this is a dedicated technical support platform we ask that you contact our Membership Support Team on +44 (0) 208 633 7596 or email loungekey.support@airport.mastercard.com, who are available 24/7. They will be able to assist with any queries regarding lounge access. Regards, Leah
Falta de opção
Poucas salas vips em alguns aeroportos
ajcbarros
5 years ago
ES CIERTO
ES CIERTO LO DEL CREDITO DE $27😀😀😀😀👏🏾👏🏾👏🏾ME COMI UN RICO LOMO SALTADO MUCHAS GRACIAS MASTERCARD BLACK LOUNGE KEY ERES LO MEJOR.
CRAZY TREKKER
5 years ago
Unable to register
Unable to register on the app or the website. No Australian customer support number to call.
Norvern Munky
5 years ago
Developer Response
Hi Norven, we’re sorry to hear you’re having problems registering. Unfortunately we don't have an Australian customer support number at this time. But, you're welcome to call us on any of the numbers on the MasterCard Airport Experiences website (https://airport.mastercard.com/en/contact-us) and our team would be happy to assist. Thanks, Leah
We code doesn’t work
The reader display invalid we code message. It works if I use the card but not if I use the app.
zarozaro
5 years ago