CitiManager User Reviews

CitiManager – Corporate Cards

Citibank, N.A.

Finance

Reviews Summary

Positive highlights

🔒

This app hasSecure app

🤖

This app hasExcellent customer service

📱

This app hasConvenient for managing account on the go

🧭

This app hasHelpful for frequent travelers

Negative highlights

⚠️

This app hasFrequent login issues and errors

🔍

This app hasLack of recent transaction visibility

🛠️

This app hasLimited functionality compared to website

🔒

This app hasBiometric login problems

🕰️

This app hasSlow transaction posting

📱

This app hasCompatibility issues with newer devices

🤖

This app hasUnreliable app performance

Top reviews

Most RecentHighest RatedLowest Rated

Can’t login

Doesn’t work. No help. I do not like this new Gov’t Travel Card system.

POLYFONZQ

3 years ago

not support landscape orientation

Not usable on an iPad with a keyboard attached, as the app does not support landscape orientation. I would expect an app targeted to business customers be able to support how a business person will use their device.

Tikidiction

3 years ago

Sets the standard

This app has been reliable source to manage my card. The customer service was beyond my expectations, shout out to Chavon for her excellent help.

scott?!

3 years ago

Response from developer

Thank you for your review! We value your opinion and appreciate you taking the time to provide feedback on the CitiManager app for Citi Corporate Cardholders. In the future if you have any further feedback please feel free to contact us at citimanagerappfeedback@citi.com

Biometrics

App works great. It is a little strange that it asked if I wanted to enroll my fingerprint, but they used my FaceID. After enrolling my FaceID, it only has an option for signing in with TouchID, which still uses my FaceID.

FYI, I’m on an iPhone 13 which doesn’t have TouchID as an option anymore.

Nrse7777777777

3 years ago

Unacceptable

You could hire a graduate student to create a better user experience than this app provides. It allows for the most basic functionality that would have been acceptable 10 years ago, but by todays standards it’s absolutely lacking. Almost no effort put into the user experience, and such limited functionality that it’s only used when absolutely required.

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Thatguypd

3 years ago

Response from developer

We are continuously working to provide additional functionality to our users on the CitiManager app for Citi Corporate Cardholders. We appreciate your feedback and do take it into consideration when prioritizing what to do next. If you have any additional feedback you'd like to share, we would love to hear from you at citimanagerappfeedback@citi.com .

Activating card

The most useless app I’ve ever used

billysteamshovel

3 years ago

Response from developer

We are sorry to hear you are having issues with the CitiManager app for Citi Corporate Cardholders. If you have any ongoing concerns please feel free to contact us at citimanagerappfeedback@citi.com .

Worst app, even worse customer service

I don’t know how this app made it past quality control. It is full of bugs, and login is a nightmare. Face ID never works, the app has annoying pop ups about changing your password, accepting terms and conditions, and entering answer to secret question - every single login. Then it auto logs you out after just a minute. Only the most basic functionality; you can’t even request a balance refund. Rude customer service agents. A prime example of big bank corruption at taxpayer expense and a slap in the face to all who serve.

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rasomakha

3 years ago

Response from developer

Very poor please improve

If I could rate this App with 0 stars then that’s what it would score. Today tried using my card online, the website said approve the payment via the App, but no approval alert was visible

CHMAP

3 years ago

Response from developer

We are sorry to hear you are having issues with the CitiManager mobile app for Citi Corporate Cardholders. This observation is in our queue to be analyzed and resolved. Please reach out to us with your User ID and device details at citimanagerappfeedback@citi.com so that we can find a resolution as quickly as possible.