Leave a Review SleepMapper
Sunrise alarm clock terrible customer service
I have been transferred at least a dozen times and still not getting to the right department. The phone number in the instruction manual is not correct. Although the phone number on the app appears to be correct, I was informed it automatically goes to overflow so you speak with a human, but it is not in the right department and then they transfer you to that number and you end up in another department and so on, and so on. No communication ability with someone that can actually help. I’ve been working on this problem for well over an hour and have gotten absolutely nowhere. Also unable to reset the alarm as recommended if you can’t connect to Wi-Fi. At this point, not sure if it’s a problem with the alarm, but would have no way of troubleshooting or knowing when you can’t access customer service.Show lessJodi#1922
Great device , wish I could add my own sounds.
The device works well. It has helped me wake up early for work at 5 am and go to be at 9pm so I can finally get a full nights sleep.
It would be perfect if I was Able to import my own wake up sound files. The birds chirping can get too repetitive too quickly. The ocean is OK but also kind of repetitive. They should have recorded longer lengths of real sounds in nature. Or give us the ability to add our own.
Overall I am happy.Show lessAir Video Is My Hero
Developer Response
Hello there, thank you very much for your review! We're glad to hear that you're happy with the SleepMapper app. Your feedback regarding the sounds is greatly appreciated as the team is always trying to improve our products. We will make sure your feedback is forwarded to the development team. Thanks again for sharing your experience with us. Kind regards, Philips SleepMapper TeamWorst Wi-Fi enabled device and app
Had the alarm all setup but needed to switch to 5g Wi-Fi to setup another non Philips device. Alarm no longer connects to app. Switch back to 2.4ghz network and still doesn’t connect. Went thru setup process several times and nothing. Deleted the app, restarted witless AP and it finally worked. No other Wi-Fi / IoT device require this level of gymnastics to simply work.
It works for one day and then the app cannot connect to the device. Save yourself the frustration and forget the app. But without the app, setting the alarms and sounds on the actual device is nearly impossible.Show lessLoveMyGhia
Developer Response
Hi there, it's unfortunate to hear that you're experiencing connectivity issues. Your router must have a 2.4 GHz bandwidth to communicate with the appliance. The appliance cannot connect to a 5GHz network. We'd like to investigate the issue further and see how we can resolve it. If you still need help, please send us a message via the support tab in the app. Thank you! Kind regards, Philips SleepMapper TeamOur Sun does not disappear after sun rise
Look, you can put a time range of the sun rise to let it become bright progressively. But what’s this light turns off suddenly after sunrise thing? In what world are you simulating the sunrise? Is Dutch sunrise like that?
Sent feedback and was told they will consider adding functions when enough people made the request. Look, you should be adding fictions based on reasoning, not “how many people requested it”. As the app already makes you feel like only half a SDE is behind it working.Show less阿飞飞水
Developer Response
Hello there, thank you very much for reaching out to us here as well. Your feature request is duly noted as we mentioned in our chat. We made sure to forward it to our colleagues from the development team. Hopefully they will take it into consideration in future updates. Thanks again and have a nice day! Kind regards, Philips SleepMapper TeamConnecting the light to a different Wi-Fi network is a pain
The light options and ability to customize are great but you can’t do much without internet and there is no easy way to put the light on a new network. Easy to move your phone to a new network but the light always tries to use its last setting and doesn’t have an easy way on the light or in the app to put the light on a new network. To put the light on a new network you have to reset it. There is no way to change the network it’s connected to without resetting the light.Show lessReviews Nicknam
Developer Response
Hi there, thanks for reaching out. We appreciate the feedback you've provided us with regards to being able to change your Wi-Fi network without having to reset your WakeUp-Light: we're always looking into ways to improve our products further, will make sure to pass this along to our team. Thanks again. Kind regards, Philips SleepMapper TeamApp Is Terrible And Does Not Work
This app was able to connect to the light and pass the Wi-Fi settings to the light. The light is now on my network. The phone/app is on the same Wi-Fi network. The app WILL NOT connect to the light. Even though it connected to pass the Wi-Fi info. But now it will not connect to the light.
Update: the developer contacted me with troubleshooting steps. Apparently they did not read my review. After resetting the device, the app IS able to connect to the wake up light clock and pass the Wi-Fi settings to the device. The device says it is connected to my Wi-Fi. The device Wi-Fi icon shows it is connected to my Wi-Fi.
This is when the SleepMapper app says it is not able to connect to the device. The app will NEVER connect to the device and will NEVER be able to control the device.
I have repeated this process 20 or 25 times. In fact, I have recently moved. So I now have a completely new broadband provider, router, network, and Wi-Fi. The SleepMapper app continues to allow the device to connect to my Wi-Fi and then immediately says it cannot connect to the device.
Please advise how I am to proceed or if I can safely throw this device in the garbage since the developers are unable or incapable of assisting.Show lessJames Rig
Developer Response
Thanks for your review, James. It's unfortunate that you're still experiencing connection issues between the SleepMapper app, and your WakeUp-Light, and we can imagine this being quite dissapointing. Since you've already tried some of our steps to resolve the issue without success, we would like to take a closer look once more. To do, we kindly ask you to reach out via the SleepMapper app. Talk to you soon. Kind regards, Philips SleepMapper TeamDon’t purchase
Update: even tried calling the support number the app recommends only to be put on hold a loooong time
This is garbage.
Update : did the reset and all the other troubleshooting and still does not work. The light it self will say connected to Wifi (2.4Ghz) but the app just keeps with the spinning saying “establishing connection between your wake light and your home network. Hang on this might take a minute” Yeah minutes later it’s still spinning and saying the same message. Upgraded my phone and now cannot get app to connect to device. Reset to factory settings doesn’t work. This is an expensive piece of electronic debris and software junk Don’t. Purchase.Show lessjust-an-everyday-people
Developer Response
Hello, thanks for your updated review. It's unfortunate that none our troubleshooting tips helped, and we would like to look into this further to see why the connection issues keep persisting in your case. Therefore, we kindly ask you to reach out to us directly using via the support section within the SleepMapper app. We hope to hear from you. Kind regards, Philips SleepMapper TeamMany Missing Features
I am a long time lover of every Philips hue product I’ve ever had, so I bought this alarm clock and app with the same high expectations. Things that would improve my experience:
- being able to change the color of the clock to any color I want
- setting times that the light on the clock turns on and stays on (current longest duration is 40 minutes)
- many more alarm sounds to choose from
- option for a larger time display
- increasing intensity of sound with light display
Right now I can’t even figure out how to turn the light on and off with the app… could be MUCH more user friendly and customizable. Ideally, I would love to add it to my Philips hub and control it with all of my other Philips lights. Keeping the alarm clock and holding out hope for a product that meets the caliber I know Philips is capable of!Show lesskegr978
new phone & setting up again is a pain
get a new phone so the app has to be set up again.
following through the prompts, i select the option for my device is already set up. i cannot discover the device on my network i believe because it is not re-requesting privacy access to my LAN network… i cannot force the prompt so likely i’ll have to reset the alarm clock and set it up again.
honestly just a hassle…. just unnecessary
ALSO - the alarm is IMPOSSIBLE to turn off in the morning without using the app to turn it off. wherever you’re supposed to tap on the alarm to stop or snooze does not work ever. i realize this is a problem with the product itself not the app, but at the bare minimum if you can’t turn the alarm off on the physical device, the app should at least push a notif to turn it off so its easier than opening the entire app while the alarm is blaring at you. not a happy way to start the day.Show lessOOVOOSUCKS8D
Developer Response
Hi there, thanks a lot for taking the time to review the SleepMapper app. We really appreciate your feedback. It's regrettable to hear that getting your Somneo connected to your new phone has been quite a hassle. Did you make sure to select "forget device" on your old phone and to reconnect via the AP mode (by pressing the Wi-Fi button on the Somneo for 8 seconds)? Your alarm settings will then be saved. You could indeed also choose to select "forget device" on your old phone and to then reset your Somneo, but then personal settings on the device and in your profile in the app will be removed. Please feel free to send us a message via the support tab in the app if you need further assistance with getting your device connected to your new phone. To get back to you regarding turning off the alarm and using the snooze function via the Somneo: what a pity that these features do not work for you. If resetting your device does not bring improvement, please contact our colleagues from consumer care via www.philips.com/contact, so they can see what they can do for you. Your request for a notification to easily turn off the alarm via your phone will be forwarded to our development team. We hope that you can use your device to the fullest soon again. Kind regards, Philips SleepMapper TeamAmbivalent
One of my reasons for buying the clock was to get electronics out of the bedroom but only the wake up can be preset. To use the other features, it’s necessary to have your phone at bedside. I also hoped that the app would give additional features but it’s mostly an interface, which can be slow to connect.
It was also deflating to have yet another privacy policy to wade through to just to make my clock work as advertised. Why must Phillips collect and sell customer data?Show lessSkitski
Developer Response
Hi there, thank you for reviewing the SleepMapper app. Your feedback is appreciated. It's a pity to hear that the Somneo and app don't fully meet your expectations. Your request to be able to use more features of the alarm clock without having to use the app will be forwarded to our development team. To get back to you regarding our privacy policy: to be able to use some features of the app (like the feature to view the historic sensor data and bedtime data and to be able to register your device via the app), using an account is required. An account is required for these features as without account, the data can't be stored in the Cloud. From the day the account is created, the data can be backed up, synced and stored. Direct device control and to view real time data does not require the use of an account. We at Philips are compliant with data privacy and GDPR regulations. Should you have any privacy related questions, then please feel free to send an email to privacy@philips.com. For any questions you may have regarding the Somneo or app: you're more than welcome to send us a message via the app, via the support tab. We wish you a good week. Kind regards, Philips SleepMapper Team
