SleepMapper User Reviews

Philips Consumer Lifestyle, B.V.

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App instable

J’ai choisi d’avoir le réveil connecté. Lorsque l’application fonctionne, c’est génial. Toutefois, c’est très instable: problème de connexion avec la lampe, ne reconnaît pas l’appareil. C’est très décevant d’avoir payé plus cher et ne pas pouvoir se servir de l’application.

Delcc

3 months ago

Response from developer

Bonjour. Nous sommes désolés d'apprendre que vous rencontrez des problèmes de connexion entre l'application SleepMapper et votre WakeUp-Light. Votre WakeUp-Light recherche un signal Wi-Fi (le symbole WIFI sur le Somneo clignote) ou l'application ne vous permet tout simplement pas de contrôler le Somneo ? Veuillez vous assurer que le Somneo dispose d'un signal WIFI approprié, non bloqué par des murs ou des objets à proximité. De plus, votre routeur offre-t-il un Wifi 2,4 GHz et 5 GHz auquel se connecter et « Wi-Fi Assist » est-il activé sur votre iPhone ? Si tel est le cas, ils apparaissent souvent à la fois dans la liste des réseaux Wi-Fi portant respectivement le même nom et l'ajout « 2,4 GHz » et « 5 GHz ». Nous vous recommandons d'utiliser un réseau 2,4 GHz pour des performances optimales. Quant à Wi-Fi Assist, votre appareil mobile basculera vers les données cellulaires lorsque la connexion wifi de votre téléphone est faible, ce qui signifie que dans ce cas vous ne pourrez pas contrôler votre Somneo. Voir également https://support.apple.com/en-us/HT205296 Si ce qui précède ne résout pas le problème, nous vous recommandons de réinitialiser votre réveil lumineux (à l'aide de la broche située à l'arrière de l'appareil) et de réinstaller l'application. Si cela n’apporte aucune amélioration, veuillez nous contacter via la section support de l’application : nous y regarderons de plus près. Salutations, L'équipe Philips SleepMapper

Sunrise alarm clock terrible customer service

I have been transferred at least a dozen times and still not getting to the right department. The phone number in the instruction manual is not correct. Although the phone number on the app appears to be correct, I was informed it automatically goes to overflow so you speak with a human, but it is not in the right department and then they transfer you to that number and you end up in another department and so on, and so on. No communication ability with someone that can actually help. I’ve been working on this problem for well over an hour and have gotten absolutely nowhere. Also unable to reset the alarm as recommended if you can’t connect to Wi-Fi. At this point, not sure if it’s a problem with the alarm, but would have no way of troubleshooting or knowing when you can’t access customer service.

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Jodi#1922

a year ago

Great device , wish I could add my own sounds.

The device works well. It has helped me wake up early for work at 5 am and go to be at 9pm so I can finally get a full nights sleep.

It would be perfect if I was Able to import my own wake up sound files. The birds chirping can get too repetitive too quickly. The ocean is OK but also kind of repetitive. They should have recorded longer lengths of real sounds in nature. Or give us the ability to add our own.

Overall I am happy.

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Air Video Is My Hero

a year ago

Response from developer

Hello there, thank you very much for your review! We're glad to hear that you're happy with the SleepMapper app. Your feedback regarding the sounds is greatly appreciated as the team is always trying to improve our products. We will make sure your feedback is forwarded to the development team. Thanks again for sharing your experience with us. Kind regards, Philips SleepMapper Team

Worst Wi-Fi enabled device and app

Had the alarm all setup but needed to switch to 5g Wi-Fi to setup another non Philips device. Alarm no longer connects to app. Switch back to 2.4ghz network and still doesn’t connect. Went thru setup process several times and nothing. Deleted the app, restarted witless AP and it finally worked. No other Wi-Fi / IoT device require this level of gymnastics to simply work.

It works for one day and then the app cannot connect to the device. Save yourself the frustration and forget the app. But without the app, setting the alarms and sounds on the actual device is nearly impossible.

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LoveMyGhia

a year ago

Response from developer

Hi there, it's unfortunate to hear that you're experiencing connectivity issues. Your router must have a 2.4 GHz bandwidth to communicate with the appliance. The appliance cannot connect to a 5GHz network. We'd like to investigate the issue further and see how we can resolve it. If you still need help, please send us a message via the support tab in the app. Thank you! Kind regards, Philips SleepMapper Team

Our Sun does not disappear after sun rise

Look, you can put a time range of the sun rise to let it become bright progressively. But what’s this light turns off suddenly after sunrise thing? In what world are you simulating the sunrise? Is Dutch sunrise like that?

Sent feedback and was told they will consider adding functions when enough people made the request. Look, you should be adding fictions based on reasoning, not “how many people requested it”. As the app already makes you feel like only half a SDE is behind it working.

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阿飞飞水

a year ago

Response from developer

Hello there, thank you very much for reaching out to us here as well. Your feature request is duly noted as we mentioned in our chat. We made sure to forward it to our colleagues from the development team. Hopefully they will take it into consideration in future updates. Thanks again and have a nice day! Kind regards, Philips SleepMapper Team

Last update broke the app

Won’t connect to my phone since the last update, I’m now stuck using the UI on the actual lamp, that’s a pretty frustrating regression

coolguyben

a year ago

Response from developer

Hi, we regret to hear that since downloading the newest SleepMapper app update, you've been experiencing connection issues. We'd like to investigate the issue further and see how we can resolve it. If you still need help, please send us a message via the support tab in the app. Thank you! Kind regards, Philips SleepMapper Team

Would like to choose song to wake up to

Okay song from my phone via Bluetooth. Switch radio stations from my phone.
Island Red/Caribbean Red do not work, light is only white.

Cassyassgrass

a year ago

Response from developer

Hi there, thank you for taking the time to share your thoughts on the SleepMapper app. Your feedback is very welcome. It's a pity to hear that the app / Somneo are missing certain features for you; we appreciate the suggestions you've given us. We can imagine that it would indeed be a plus if it would be possible to choose a certain song to wake-up to and if you could change the colour of the bedside lamp. We'll forward your ideas to our development team. If you have any other suggestions (or questions) in the future, then don't hesitate to send us a message via the app. We wish you a good week. Kind regards, Philips SleepMapper Team

Connecting the light to a different Wi-Fi network is a pain

The light options and ability to customize are great but you can’t do much without internet and there is no easy way to put the light on a new network. Easy to move your phone to a new network but the light always tries to use its last setting and doesn’t have an easy way on the light or in the app to put the light on a new network. To put the light on a new network you have to reset it. There is no way to change the network it’s connected to without resetting the light.

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Reviews Nicknam

2 years ago

Response from developer

Hi there, thanks for reaching out. We appreciate the feedback you've provided us with regards to being able to change your Wi-Fi network without having to reset your WakeUp-Light: we're always looking into ways to improve our products further, will make sure to pass this along to our team. Thanks again. Kind regards, Philips SleepMapper Team

App Is Terrible And Does Not Work

This app was able to connect to the light and pass the Wi-Fi settings to the light. The light is now on my network. The phone/app is on the same Wi-Fi network. The app WILL NOT connect to the light. Even though it connected to pass the Wi-Fi info. But now it will not connect to the light.

Update: the developer contacted me with troubleshooting steps. Apparently they did not read my review. After resetting the device, the app IS able to connect to the wake up light clock and pass the Wi-Fi settings to the device. The device says it is connected to my Wi-Fi. The device Wi-Fi icon shows it is connected to my Wi-Fi.

This is when the SleepMapper app says it is not able to connect to the device. The app will NEVER connect to the device and will NEVER be able to control the device.

I have repeated this process 20 or 25 times. In fact, I have recently moved. So I now have a completely new broadband provider, router, network, and Wi-Fi. The SleepMapper app continues to allow the device to connect to my Wi-Fi and then immediately says it cannot connect to the device.

Please advise how I am to proceed or if I can safely throw this device in the garbage since the developers are unable or incapable of assisting.

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James Rig

2 years ago

Response from developer

Thanks for your review, James. It's unfortunate that you're still experiencing connection issues between the SleepMapper app, and your WakeUp-Light, and we can imagine this being quite dissapointing. Since you've already tried some of our steps to resolve the issue without success, we would like to take a closer look once more. To do, we kindly ask you to reach out via the SleepMapper app. Talk to you soon. Kind regards, Philips SleepMapper Team

Don’t purchase

Update: even tried calling the support number the app recommends only to be put on hold a loooong time

This is garbage.

Update : did the reset and all the other troubleshooting and still does not work. The light it self will say connected to Wifi (2.4Ghz) but the app just keeps with the spinning saying “establishing connection between your wake light and your home network. Hang on this might take a minute” Yeah minutes later it’s still spinning and saying the same message. Upgraded my phone and now cannot get app to connect to device. Reset to factory settings doesn’t work. This is an expensive piece of electronic debris and software junk Don’t. Purchase.

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just-an-everyday-people

2 years ago

Response from developer

Hello, thanks for your updated review. It's unfortunate that none our troubleshooting tips helped, and we would like to look into this further to see why the connection issues keep persisting in your case. Therefore, we kindly ask you to reach out to us directly using via the support section within the SleepMapper app. We hope to hear from you. Kind regards, Philips SleepMapper Team