Leave a Review SleepMapper
Sunrise alarm clock terrible customer service
I have been transferred at least a dozen times and still not getting to the right department. The phone number in the instruction manual is not correct. Although the phone number on the app appears to be correct, I was informed it automatically goes to overflow so you speak with a human, but it is not in the right department and then they transfer you to that number and you end up in another department and so on, and so on. No communication ability with someone that can actually help. I’ve been working on this problem for well over an hour and have gotten absolutely nowhere. Also unable to reset the alarm as recommended if you can’t connect to Wi-Fi. At this point, not sure if it’s a problem with the alarm, but would have no way of troubleshooting or knowing when you can’t access customer service.Show lessJodi#1922
Great device , wish I could add my own sounds.
The device works well. It has helped me wake up early for work at 5 am and go to be at 9pm so I can finally get a full nights sleep.
It would be perfect if I was Able to import my own wake up sound files. The birds chirping can get too repetitive too quickly. The ocean is OK but also kind of repetitive. They should have recorded longer lengths of real sounds in nature. Or give us the ability to add our own.
Overall I am happy.Show lessAir Video Is My Hero
Developer Response
Hello there, thank you very much for your review! We're glad to hear that you're happy with the SleepMapper app. Your feedback regarding the sounds is greatly appreciated as the team is always trying to improve our products. We will make sure your feedback is forwarded to the development team. Thanks again for sharing your experience with us. Kind regards, Philips SleepMapper TeamWorst Wi-Fi enabled device and app
Had the alarm all setup but needed to switch to 5g Wi-Fi to setup another non Philips device. Alarm no longer connects to app. Switch back to 2.4ghz network and still doesn’t connect. Went thru setup process several times and nothing. Deleted the app, restarted witless AP and it finally worked. No other Wi-Fi / IoT device require this level of gymnastics to simply work.
It works for one day and then the app cannot connect to the device. Save yourself the frustration and forget the app. But without the app, setting the alarms and sounds on the actual device is nearly impossible.Show lessLoveMyGhia
Developer Response
Hi there, it's unfortunate to hear that you're experiencing connectivity issues. Your router must have a 2.4 GHz bandwidth to communicate with the appliance. The appliance cannot connect to a 5GHz network. We'd like to investigate the issue further and see how we can resolve it. If you still need help, please send us a message via the support tab in the app. Thank you! Kind regards, Philips SleepMapper Team