Leave a Review SleepMapper
Needs some work but otherwise good
Two issues under the My Sleep tab. First, Bedtime Tracking doesn’t seem to work if initiating from the app (and is real buggy of initiating from the light itself). I have to force close and restart the app in order for Time In Bed to show. Second, the Bedroom Conditions timeline makes no sense under the individual metrics. For example, Sound shows a timeline from 12 AM until 11:59 PM (as do they all) but it makes no sense because, unless this thing can see the future, it doesn’t yet have the data for the last half of my day in which it is showing info on the graph! Alternately, as it only shows a 24 hour graph, that would suggest that it is actually showing info from the day before yesterday up through midnight the night before! Confusing? Feel like I’m re-enacting the physics of time travel scene from Avengers Endgame? Exactly. The graph makes no sense, in its current form. Please fix. Great app, otherwise!Show lesslkvahgoihang
Developer Response
Hi, Thank you for sharing your experience and reaching out to us. We're sorry to hear about the troubles you're facing with the app, even if it makes you feel like a real life Avenger. ;) We would like to help you out and therefore would like to ask you to reach out to the support team on the Support tab in the app. That way the team can help you out with this. Kind regards, Philips SleepMapper TeamA poor app that is a struggle to use.
Do not get.
I write this review having spent several unsuccessful hours trying to re-sync the sleep light with the app. When I first set-up the app, it worked reasonably well. After 6 months, it started losing the connection and the app would walk me through a set of useless troubleshooting steps. What a time waster.
I found that a tedious process of resetting everything including removing the app and starting over was the only way to regain control of the sleep light. It still loses connectivity for no apparent reason and here I am again trying to simply set my morning alarm.
Phillips must place a very low value on my time. This is not an inexpensive product. Is it too much to ask that it work reasonably well and provide the service for which I paid?Show lessTrailblazr
App Doesn’t Connect
As reviews have been saying for years, the app fails to connect more often than it works. It’s a constant battle of restarting and reconnecting which works about 25% of the time. Based on the fact that developers respond with individual requests for contact rather than just fixing the problem, it seems they don’t actually care. It’s an expensive disappointment.Show lessLittleJennyLouWho
Mixed
I love the sunlight alarm clock thing, but the Sleep Mapper app has problems staying connected to the device and I need to do a hard reset every few months. Second, the sound dB levels it reads are way wrong and J can't find anything to help with that in the manual or on online forums.K8T8M8
Good at controlling clock
But the constant Tips are so annoying. Is there anyone to turn off this feature and delete them? Constant messages, emails, etc. bombard us every day. To have the one app that is supposed to encourage rest and relaxation also doing it just defies logic.Mazel Tov
Two Big Problems = Two Lost Stars
Problem 1: You can't silence the alarm audio without also turning off the wake light. This is super basic and very jarring especially in the morning in an otherwise dark room.
Problem 2: Your mobile device MUST be connected to the same wireless SSID as the smart light, or the app won't be able to find the light, even though there's no other technical reason for it to fail to connect. So that means you cannot join the light to a secure IoT network where clients cannot talk to one another just the internet for updates, and manage the device from a different SSID/subnet. Won't work because the app won't find the light. So your choice is either allow the smart light more network access than it should be entrusted with, or turn your smart light into a dumb light by sequestering it on a secure IoT network, reducing you to managing the light only through its physical controls.
Until/unless these problems get solved, I'm afraid it's only 3 stars from me.Show lessmegashub
Developer Response
Thanks for sharing your review, as well as your honest feedback. Currently it's indeed not possible to turn off the light of your Wake Up-Light without turning off the alarm itself, and the device will need to be connected with the same WiFi network as your mobile device to ensure that these can be connected. We will make sure to pass this along to our product team. Should you have any questions or additional input, feel free to reach out via the support section within the app. Thanks again. Kind regards, Philips SleepMapper TeamThe app almost never connects to my device.
The app is sluggish and rarely connects to my device. Why isn’t this Philips product integrated with Hue? Also the sounds that come preloaded (say forest sounds) are short clips that repeat every 6 seconds! Not really relaxing when birds chirping repeat so often it’s a very fake experience for an otherwise good product.Show lessMilwookie
Great when it works
Unfortunately as many people have pointed out, the light just looses connection. And each time it happens it becomes harder to connectZ unfortunately, after hours of troubleshooting attempt, still big fail. Wasted time and money. The short period it worked, was actually nice. But just doesn’t last connected. I have tried different modems, phone, and whatever you may think. All tips you can find here. Big disappointment. I really wanted to love this product…Show lessGabispil
Bummer!!!
I bought this despite researching some cheaper options because it seems like, when it works, this thing is the best. However, for the life of me I can get it to connect to my phone. I’m a problem solver and feel like I have googled and attempted every solution possible. Unfortunately, I’ll have to return. I’m bummed because I can tell by fiddling with it that the light itself gets really, really bright and I think this could really help me wake up at 4 am for work. I guess I’ll never get to find out!Show lessLaurenhutvheson
Developer Response
Hi there, thank you for sharing your experience! We're sorry to hear that you're having connection issues with your Somneo. Feel free to send us a message via the support tab in the app. We'd like to take a closer look. Kind regards, Philips SleepMapper TeamApp is the bare minimum
This app allows you to do so few things for an app and device that is being sold in 2021 as a smart connected device. Firstly, why is there no Google Assistant integration? Philips Hue connects to Google, and this device has Wifi enabled. For a $200 device you’d expect to be able to use it with your other smart device routines. Also, why is there no ability to connect/import Fitbit or Apple Health sleep data? Only to export? I have a fitbit that is automatically tracking my sleep data. I dont want to have to manually add it into the app. Lastly, why cant the display brightness automatically adjust based on the light levels? Its very frustrating to have to adjust the brightness every morning and every night. I would appreciate the display brightness have an option to turn off during the night, and turn in during the day.Show lessDrew926783
Developer Response
Hi Drew, thanks for your review. Your experience is important to us and we regret to hear that you're not entirely satisfied with the app and the product. Please know that our R&D team is always working on further improving the app and the connected products and your input helps them to do so. In regards to the display brightness, the light will indeed adjust the brightness of the display automatically to the light level in your room. The display can also be turned off at night. You can do so via the settings menu- then the time is also not shown on the display. When you place your hand near the display it turns on for few seconds. However if you think the auto display brightness setting is not working properly, please reach out to us directly via the support option in the app. We can then have a closer look and further assist you. Kind regards, Philips SleepMapper Team
