Many Missing Features
- being able to change the color of the clock to any color I want
- setting times that the light on the clock turns on and stays on (current longest duration is 40 minutes)
- many more alarm sounds to choose from
- option for a larger time display
- increasing intensity of sound with light display
Right now I can’t even figure out how to turn the light on and off with the app… could be MUCH more user friendly and customizable. Ideally, I would love to add it to my Philips hub and control it with all of my other Philips lights. Keeping the alarm clock and holding out hope for a product that meets the caliber I know Philips is capable of!
App worked great. New update broke it.
Response from developer
Hi Michael, we're sorry to hear you're running into issues with the app. Could you elaborate what issues you're facing? That way we can try to help you out. You can also reach out to the support team via the support tab in the app. We'll be happy to help! Kind regardsa, Philips SleepMapper Team
new phone & setting up again is a pain
following through the prompts, i select the option for my device is already set up. i cannot discover the device on my network i believe because it is not re-requesting privacy access to my LAN network… i cannot force the prompt so likely i’ll have to reset the alarm clock and set it up again.
honestly just a hassle…. just unnecessary
ALSO - the alarm is IMPOSSIBLE to turn off in the morning without using the app to turn it off. wherever you’re supposed to tap on the alarm to stop or snooze does not work ever. i realize this is a problem with the product itself not the app, but at the bare minimum if you can’t turn the alarm off on the physical device, the app should at least push a notif to turn it off so its easier than opening the entire app while the alarm is blaring at you. not a happy way to start the day.
Response from developer
Hi there, thanks a lot for taking the time to review the SleepMapper app. We really appreciate your feedback. It's regrettable to hear that getting your Somneo connected to your new phone has been quite a hassle. Did you make sure to select "forget device" on your old phone and to reconnect via the AP mode (by pressing the Wi-Fi button on the Somneo for 8 seconds)? Your alarm settings will then be saved. You could indeed also choose to select "forget device" on your old phone and to then reset your Somneo, but then personal settings on the device and in your profile in the app will be removed. Please feel free to send us a message via the support tab in the app if you need further assistance with getting your device connected to your new phone. To get back to you regarding turning off the alarm and using the snooze function via the Somneo: what a pity that these features do not work for you. If resetting your device does not bring improvement, please contact our colleagues from consumer care via www.philips.com/contact, so they can see what they can do for you. Your request for a notification to easily turn off the alarm via your phone will be forwarded to our development team. We hope that you can use your device to the fullest soon again. Kind regards, Philips SleepMapper Team
Ambivalent
It was also deflating to have yet another privacy policy to wade through to just to make my clock work as advertised. Why must Phillips collect and sell customer data?
Response from developer
Hi there, thank you for reviewing the SleepMapper app. Your feedback is appreciated. It's a pity to hear that the Somneo and app don't fully meet your expectations. Your request to be able to use more features of the alarm clock without having to use the app will be forwarded to our development team. To get back to you regarding our privacy policy: to be able to use some features of the app (like the feature to view the historic sensor data and bedtime data and to be able to register your device via the app), using an account is required. An account is required for these features as without account, the data can't be stored in the Cloud. From the day the account is created, the data can be backed up, synced and stored. Direct device control and to view real time data does not require the use of an account. We at Philips are compliant with data privacy and GDPR regulations. Should you have any privacy related questions, then please feel free to send an email to privacy@philips.com. For any questions you may have regarding the Somneo or app: you're more than welcome to send us a message via the app, via the support tab. We wish you a good week. Kind regards, Philips SleepMapper Team
I can not open this app on my iphone
Response from developer
Hi there, thanks a lot for writing a review about the SleepMapper app. We're sorry to hear that the app wouldn't work on your phone. If you're still unable to open it, then don't hesitate to contact us via one of the channels on our contact page, www.philips.com/contact, so our colleagues can investigate the issue further and can see how they can get it resolved. We hope that you can soon use your Somneo and the app to the fullest! Kind regards, Philips SleepMapper Team
Needs some work but otherwise good
Response from developer
Hi, Thank you for sharing your experience and reaching out to us. We're sorry to hear about the troubles you're facing with the app, even if it makes you feel like a real life Avenger. ;) We would like to help you out and therefore would like to ask you to reach out to the support team on the Support tab in the app. That way the team can help you out with this. Kind regards, Philips SleepMapper Team
No hue integration
Response from developer
Hi Karel, thanks for sharing your thoughts on the SleepMapper app and Somneo. Your feedback is much appreciated. An intergration with Hue would be very convenient, we can imagine; we'll forward your suggestion to our development team. Feel free to send us a message via the app if you have any ideas or questions in the future. These are always welcome. Kind regards, Philips SleepMapper Team
A poor app that is a struggle to use.
I write this review having spent several unsuccessful hours trying to re-sync the sleep light with the app. When I first set-up the app, it worked reasonably well. After 6 months, it started losing the connection and the app would walk me through a set of useless troubleshooting steps. What a time waster.
I found that a tedious process of resetting everything including removing the app and starting over was the only way to regain control of the sleep light. It still loses connectivity for no apparent reason and here I am again trying to simply set my morning alarm.
Phillips must place a very low value on my time. This is not an inexpensive product. Is it too much to ask that it work reasonably well and provide the service for which I paid?
