Leave a Review SleepMapper
Life changing tech
Truly life changing. Deep sleep is something many of us lose as we age. A little research into deep sleep and the glymphatic system will tell you just how import that part of sleep is to our brain’s health. The SmartSleep headband has definitely increased my deep sleep over the past two years. I’m over 50 now but rack up 70-80 minutes each night compared with perhaps 45 when I started. I’m also an aerospace engineering executive and I can tell you I strain with a poor night’s sleep but after a night with lots of deep sleep I am way ahead of everyone, truly on top of my game. With a night of good deep sleep I am calm, insightful and even the most challenging situations seem effortless.Show lessLucky sleeper
Developer Response
Hi there, we appreciate that you've taken the time to review the Deep Sleep Headband. We're glad to hear that the headband has had such a great, life changing impact on your sleep and that you've been using the device with such enthusiasm for 2 years now. Thank you for sharing your experience here with us in the App Store. If you ever have any questions regarding the headband, then feel free to send us a message via the app. We wish you a very nice week. Kind regards, Philips SleepMapper TeamGil
Installing the app on a new iPhone will result in “no internet” error. I logged out of the app on the old iPhone, but that still doesn’t help. The app works fine on the old iPhone.
Update: App was fixed with an update!gilgrin
Dysfunctional app
The Somneo light, for which I paid extra because it’s a “smart light”, on its own works fine.
It is not a smart light, however, because this app is not functional and will either 1) work for a few days and then break, or 2) will not find the device in the first place.
When it did work, it takes a while to connect to the light every time you use it. Sometimes you have to kill and restart the app. Changing the alarm time will take you ~1-2 min.
In my case, it just stopped connecting to the light one day and I no longer can make it find the device.
So don’t bother with the app, and maybe just buy the cheaper light that does not lie about being smart.
To developers:
yes, I have gone through the troubleshooting steps, several times
no, I do not have Wi-Fi Assist turned on
I have reinstalled the app – that also wiped my current conversation with Support, so great app design there too.
being unable to add the device to the app, there is no Feedback option, and the “Get Help” link does not give any options to send a help request. Kind of impressive how terrible this app is in all aspects.
I have reset the light at least 4 times now. The light itself is able to connect to my network – it says so on its screen, and I see it active on my router. The app simply spins forever on “connecting the light to your home network screen”.Show lessiPhone User #5817
Developer Response
Hi there, thank you for taking the time to review the SleepMapper app. Your feedback is much appreciated. We regret to hear that your Somneo will no longer connect to the app and that none of the things you've tried (like reinstalling the app and resetting your device) have resolved the issue. Of course, we understand that you'd like to be able to use your device to the fullest. Please contact us via the Support tab in the app again or get in touch via Philips.com/support if you still need help. We'd be happy to assist you further. Kind regards, Philips SleepMapper TeamAwful
The app keeps telling me I have the wrong password. I don’t have the wrong password. The app is not friendly about getting help. I’ve reset the wake up light a couple times. Nothing is working. It worked fine yesterday. I’ve had this wake up light for a few months. No major problems. Can’t call anyone for troubleshooting help either because it’s after 9:00 PM eastern time.Show lessCan't signup acorns
Not opening
I wanted to buy the smart sleep device, so I have decided to download and check the app ahead.
The app simply does not open. It says no internet connection.
I tried installing it on another device same thing.
And now I’m reading all the feedback on the app and it connectivity problems, so I’m actually hesitant.
Usefully Philips are way better than this.Show lessDon Corleone 1
Frustrating
I’ve had this lamp for almost 2 weeks and have been loving it. Then last night it would not connect to WiFi. All troubleshooting done to no avail. The app is not even asking to access my local network. It only asks to acces cellular data. When I try to set it up it asks to join “Philips start up” network. That isn’t even a thing on my local networks. I have no idea what happened.Show lessNurseyayyy
App will not open
I just bought the wake up alarm and the app will not open. It says internet is not available (even though it is). I tried downloading the app on a different phone and it still won’t open beyond the notification that there is no internet connection. Help?
UPDATE: the issue was resolved quickly and the app works just fine now! Thank you, support team.Show lessShannonMae7
App says no internet
I just set up my light about 2 weeks ago and all was going great until tonight when the app will no longer open. The light seems to be fine, and has the wifi signal (Icon is not blinking and shows full bars) but when I try to open the app within about 3 seconds a window pops up that says “no internet connection”. My phone has internet and my light says it does too. I have tried turning my phone on and off, turning the wifi on and off on my phone and on the light, unplugging the light and replugging it in, and deleting and reinstalling this app. Nothing seems to help! Would love to know how to fix this as it just suddenly broke. Is it a bug or is it me?Show lessNicholeRog
Developer Response
Hi Nichole, the SleepMapper Team here again. Hope you're doing well. We kindly recommend you to download the newest version of the app, version 3.10.1. This should fix the 'no internet' error. We hope that you can use the app and your Somneo for 100% soon again. Will you keep us updated? We'd appreciate it. Kind regards, Philips SleepMapper TeamApp no longer works
I cannot open the app as it gives an error that there is no Internet connection. However, my wifi network is running, other apps/websites/devices work just fine. I’ve turned off WiFi and back on, turned on airplane mode and back on, restarted my phone, deleted and redownloded the app..... and nothing. This was a huge selling point for me with my smart light. Now it’s pretty much lost any and all functionality that I used it for because the app won’t work.Show lessN/A 1456
App Connectivity Issues
I love this alarm and have had it since October; however, yesterday I noticed I slept through my alarm and today I noticed that it stopped playing sound. The sound works when I use the aux cord and when clicking around on the interface, but for some reason it is not registering the sound requests from the app and only goes through the light. I have reset the alarm, deleted and redownloaded the app multiple times all to have the same issue where the alarm and sunset sounds do not play on my alarm. This is frustrating because it's kinda the whole point of the alarm.Show lessfloat1213
Developer Response
Thanks for your review. We're happy to hear that the SleepMapper app has been mostly to your liking, although it is very unfortunate that no sound is playing when the alarm goes off. This is something we'd like to look into some more, so we kindly want to ask you to reach out us via the support tab in the app. Thanks again, and we hope to hear from you soon. Kind regards, Philips SleepMapper Team
