Gil
Update: App was fixed with an update!
Dysfunctional app
It is not a smart light, however, because this app is not functional and will either 1) work for a few days and then break, or 2) will not find the device in the first place.
When it did work, it takes a while to connect to the light every time you use it. Sometimes you have to kill and restart the app. Changing the alarm time will take you ~1-2 min.
In my case, it just stopped connecting to the light one day and I no longer can make it find the device.
So don’t bother with the app, and maybe just buy the cheaper light that does not lie about being smart.
To developers:
yes, I have gone through the troubleshooting steps, several times
no, I do not have Wi-Fi Assist turned on
I have reinstalled the app – that also wiped my current conversation with Support, so great app design there too.
being unable to add the device to the app, there is no Feedback option, and the “Get Help” link does not give any options to send a help request. Kind of impressive how terrible this app is in all aspects.
I have reset the light at least 4 times now. The light itself is able to connect to my network – it says so on its screen, and I see it active on my router. The app simply spins forever on “connecting the light to your home network screen”.
Response from developer
Hi there, thank you for taking the time to review the SleepMapper app. Your feedback is much appreciated. We regret to hear that your Somneo will no longer connect to the app and that none of the things you've tried (like reinstalling the app and resetting your device) have resolved the issue. Of course, we understand that you'd like to be able to use your device to the fullest. Please contact us via the Support tab in the app again or get in touch via Philips.com/support if you still need help. We'd be happy to assist you further. Kind regards, Philips SleepMapper Team
Awful
Not opening
The app simply does not open. It says no internet connection.
I tried installing it on another device same thing.
And now I’m reading all the feedback on the app and it connectivity problems, so I’m actually hesitant.
Usefully Philips are way better than this.
App is only in German
Update: the developer is absolutely no help. Switch my phone to English ? It is did this show up in English? The app is making Phillips look really bad I can’t register an account everything else is in German!! Do your self a favour don’t make your customers look like idiots. I don’t even speak or right German!!
Response from developer
Hi there, thank you for updating your review. We're sorry to hear that our previous response to your review hasn't been of help. We see that you've already contacted us via the support tab in the app. Your picture and screenshots have been forwarded to our colleagues. We'll message you again as soon as there's an update on the issue with the language. Your patience in the meantime is much appreciated. Kind regards, Philips SleepMapper Team
Frustrating
App will not open
UPDATE: the issue was resolved quickly and the app works just fine now! Thank you, support team.
App says no internet
Response from developer
Hi Nichole, the SleepMapper Team here again. Hope you're doing well. We kindly recommend you to download the newest version of the app, version 3.10.1. This should fix the 'no internet' error. We hope that you can use the app and your Somneo for 100% soon again. Will you keep us updated? We'd appreciate it. Kind regards, Philips SleepMapper Team
Useless and incredibly irritating
Please do not waste your time and money. Without the app any $50 wake up light on the market would be a better option.
Response from developer
Hi there, the SleepMapper Team here again. Hope you're doing well. We kindly recommend you to download the newest version of the app, version 3.10.1. This should resolve the issue you're facing. Will you let us know if that's the case for you? We'd appreciate your update. Kind regards, Philips SleepMapper Team
