Leave a Review SleepMapper
SleepMapper App
I downloaded this app based on data as shown in the preview. When I downloaded I’m not getting these features shown including graph, stages of sleep etc. can anyone explain why? Thanks.Donnap1
Feature Request: Sunset alarm
I would like to schedule my sunset alarm every day too. Currently the app only allows the app to set sunrise alarm (dim to bright) but I would love to schedule my bedtime alarm (bright to dim), instead of needing to manually tap on the sunset simulation everyday.Pathofwind
Disappointing waste of money
I was on the fence about shelling out $200 for a high end wake up light when there are far cheaper options, but it looks really cool so I bought it.
The initial setup was a snap and everything was up and running. Within a few hours it lost its connection to WiFi. I ran through all the troubleshooting steps to no avail. I finally gave up and went to bed. I started the whole process the next day. Once again ran through troubleshooting, no luck. Checked the website no real advice there
I have reset the device more times than I can remember, I have uninstalled and reinstalled the app. I have powered my phone off and on and eventually got this to connect, only for it to lose its connection. Once again repeating the same steps and it won’t connect. Now I see it’s a known issue. Don’t even bother wasting your money on this, get a less expensive wake up light and a sleep tracker app and you will have most of the same functionality for a tenth of the price.Show lessMES80
Developer Response
Thanks for your review. We're sorry to hear that you've been experiencing connection issues between the SleepMapper app and your SmartSleep Wake-Up Light, and we can imagine how dissapointing and frustrating this must have been - especially so after trying many steps to resolve the issue yourself. Did you perhaps also check whether the Wi-Fi Assist feature on your iPhone is activated? Wi-Fi Assist will switch to a cellular data when your phone's wifi connection is weak, which means in that case you can't control your Somneo. Therefore, we recommend turning this feature off when using the SleepMapper app. We hope this helps, but should this not be the case, please contact us via philips.com/support: we'll then be able to take a closer look. Kind regards, Philips SleepMapper TeamNeeds some design enhancements
Everything about this app is great, except for the “Tips” section. Here are the issues:
- You get a new sleep “Tip” notification every day. It’s a big red notification bubble.
- You can’t just go to the “Tips” section to clear the notification. You have to click “Tips” then on the specific new tip itself, and open it!
Now I’m all for better sleep tips but I don’t want the notification about it. There is also no organization to the Tips you receive. They should be able to be sorted or filtered into a library of sleep tips that I can access when I want to, instead of receiving a new one daily with the notification bubble. It would be fine if you could turn sleep tips notifications OFF, but you can’t.
Aside from that, sometimes my Somneo needs to be reset if I lose power, it doesn’t reconnect to WiFi once it’s back on/ the app says it can’t connect. That’s pretty annoying during storm season. Not sure that’s an app issue, but it’s still an annoyance.
A few design updates and I’d give this app a higher rating.Show lessajmk10
Developer Response
Hi there, Alexandrajam. Our app development team has reached out to us, and were able to provide us with some news: a future update will make it possible to clear the notification about sleep tips by visiting the Tips tab. If you have any other questions or feedback, feel free to reach out using the support tab in the SleepMapper app. Have a great day! Kind regards, Philips SleepMapper TeamAlarm Settings Not Saving
I was having a wonderful time with this app and my beautiful alarm clock. However, all of a sudden the settings I choose for my alarm do not save. They default to ‘island red’ sun theme and ‘summer birds’ sound. I keep changing them to other things, I press save, and then they go back to the defaults I said before. This needs to be fixed!!Show lessjuicysingh
Boost your sleep quality. It works for me.
Informative and easy step by step directions. I use it daily. This device will not help you fall asleep but rather provide sleep data and when your body relaxes into deep sleep, the device gently emits tones to help the body sustain that deep sleep.BehrScat
Another buggy Philips app
Edit: I finally found a workaround on my own after contacting Philips as requested below in the developer’s response and being ignored. I keep being told the issue was caused by me using multiple phones but it started with a fresh install on the very first phone. It also kept occurring after several resets of the sleep light and a fresh install of the app. While the light is attempting to connect there is a small hyperlink that says “wrong password” near the bottom. Clicking it somehow stops the cycle and allows the light to connect. Obviously a glitch but just thankful I finally figured it out. The light was perilously close to being tossed in the trash before I found this workaround.
I use this app and also use Philips DreamMapper and both apps have been hugely frustrating from the start. DreamMapper can never connect to the backend server and I constantly lose access to my data. This app keeps insisting my phone and wake up light are connected to different networks after I add the wifi info to the wake up light (spoiler alert, they’re not). The only resolution is to completely reset the light and try again. I’ve done that at least a dozen times and tried different phones, different mobile OS’s, tablets, three different routers and I STILL get the same “different network” error. It’s so bad, I’m ready to begin avoiding any Philips products that depend on a companion app.Show lessPhillyDude01
Developer Response
Hi there, thank you for getting back to us and for your additional feedback. We regret to hear that your experience with both the SleepMapper and DreamMapper app has been so frustrating and that you haven't received a response from our colleagues yet; could you let us know via which channel you've contacted us regarding the issues with the SleepMapper app? It could be that the glitch was caused by trying multiple phones. Connecting with multiple phones is not supported; only one device can be connected with one phone. When troubleshooting and switching phones, it’s important to reset the Sleep and Wake-Up Light before trying to connect to the new phone (the earlier phone will not connect anymore by default because of security reasons). What could also help, is to disable the Wi-Fi assist feature in the phone settings. Sometimes the Wi-Fi connection drops in the background. Either way, we're glad to hear that you're now able to connect the app to your device. If you have any questions for us, now or in the future, then feel free to reach out to us via Philips.com/support. Enjoy your week (and your Somneo, of course)! Kind regards, Philips SleepMapper TeamGreat light, bad app
I do love this light and the options and settings that it offers but had I known the app wouldn’t work with it 90% of the time I would NEVER had paid more for the feature. In the beginning it did work and I loved it, after three weeks.... it completely stopped connecting with the app. I have tried the reset options and still nothing. I am beyond frustrated that I’m unable to actually use it as I had planned but I am happy with the actual light and its options and features. So I highly recommend the light, but if you’re on the fence about paying extra to have the app feature you should pass. I wish I had now that I know.Show lessMaryEPP
Developer Response
Hi there, thanks for your feedback. We're sorry to hear you're having WiFi problems out of a sudden. Maybe the Wake Up Light moved or another object is blocking the WiFi connection? We also recommend to re-install the app. Please let us know if that works for you. If you need any additional support, please contact us via Philips.com/Support Kind regards, Philips SleepMapper TeamEdit — Does not connect
App cannot find light when both are connected to 2.4 ghz WiFi with the 5 ghz disabled. iOS 13.3.1 - iPhone with 3 camera lenses on back
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After 3.5 update all connectivity issues are fixes. Great job dev team! Can’t wait to see more features!!JohnnyB125684
Terrible
Followed all troubleshooting steps and it still won’t connect with my iPhone. If it goes it only works for that night and I have follow the same steps all over again. I even bought a router for the 2.4 mghz. For a product this expensive, this is highly unacceptable. Providing the same template response to everyone with app connectivity issues is even worse. If The issue isn’t fixed I’m calling my bank to dispute the charge saying it’s a defective product. To have to follow all of these trouble shootings steps just to connect and set the alarm. That update should have been released YESTERDAY.Show lessMontB8
