Leave a Review SleepMapper
When it works, it’s great .
I love the Philips wake-up alarm and light. But the app consistently has difficulty connecting to the unit. Almost every time, I have to force close the app, turn off wi-fi on bit phone and alarm clock, then hope for the best. I work for an application developer and none of these issues make sense to me. Would I buy the alarm clock again? Maybe, if the price were lower and I didn’t try to use the app.Show lessginobambino65
App is working again
The app wasn’t holding a connection to the alarm for more than a few seconds. But then it started working again. As far as I can tell, no problems now.oneillor
Tracking Insights Need Work
I like the controls for the device's functions, but the way it presents information back to you is poor. Given that is the selling point of this model, really needs improvement. Even if it just meant improving the viz already there--like not presenting temperature as a 50 to 120 degree y-axis, not trying to fit 24 hours on the x-axis (focus on the range around the sleep period), etc. I'd recommend hiring a data viz UX designer.Show lessMSJmn
Will not connect
I have tried resetting my device, resetting my WiFi, (which is not on 5G because the app can not handle 5G) and called customer service, all to no avail. The app asks me whether the “access point” or “WiFi” symbol is visible during setup, I select “WiFi” and it is an endless cycle of it asking me which I see, and then trying to go back and reestablish a connection. My phone is up to date and I do not believe there is anything I can do but use the product with limited features and no sleep data. Very disappointing, Philips.
Update: Yes. I have reinstalled the app. I’ve reinstalled the app and reset the device multiple times.Show lesswestc15
Never works
This app literally never works! It always says it’s unable to connect. I can’t add an alarm can’t do anything. It’ll connect for a couple seconds and then stops and won’t connect again until I close the app down completely but then same thing it’ll connect for only a few seconds. Don’t bother with this app and honestly don’t bother with the alarm. It’s usable without the app but not worth the price tag if you can’t use the app with it. Super disappointed and will probably be returning the wake up lightShow lessPhatvtran
Settings are install specific
Seems to be working okay, but I’m really disappointed that Philips wants us to log in and share all our data, but the app settings don’t sync down and there’s no process to add a device that is already set up. That means if something happens to your phone, you lose all your settings and hard reset on the device is the only option. It’s not possible to see or modify settings for the same device on multiple phones.Show lesswerDewoh
Great product!
Best sleep over gotten in years with the deep sleep headband. Worth every penny! I’ve tried everything and this is what worked. I don’t even move from the spot I feel asleep in anymore.Vinny1575
The app does not connect
I have not been able to connect HF3670 to the app for sometime now. This was previously connected with same router without any problems. I tried everything including reset, reinstalling the app and rebooting my router. Also moved closer to the router but no difference. Also togged off the “WiFi assist” switch. This is definitely a recent issue after update of the software/ iOS 13.
Please can you test this properly. You already made customers to open accounts with you just for a sleep assistance device and collected all information. Able to use the app was the only purpose for opening an account. Would never have done that had this been the level of quality and support. This is totally unbecoming of a company like Philips.
I bought the machine from US but currently using it in India. Does the location make any difference after your recent updates.
A quick resolution would be really helpful to many customers.
Biju ThomasShow lessPallickans
Developer Response
Hi Biju, Thanks for getting in touch, sorry to hear that you are having trouble with this. We will do some research into this issue. Can you try to force close the app, making sure your phone and wake up light are connected to the same WIFI network and start the app again? An account is required to securely store and sync the sleep data between device and app over the cloud. As of the 3.4 update the app can also be used without account with limited features. Kind regards, Philips SleepMapper TeamWill not connect
Can not get the app to connect to my alarm clock. The app keeps showing me a blank white screen. I bought the clock in hopes to use the data the clock sends to the app, but it’s much less useful because I cannot connect the two, due to the app being buggy. Not worth the increase in price if I cannot see the data.Show lessjohnpatrickroach
Location
I’m not sure why the most recent update now requires allowing location for this app. I can’t figure out why it needs location because the app won’t open without allowing it to access my location first. It seems rather invasive for just being able to communicate with my alarm clock....Fairfax22256
