Leave a Review Paysign®
Straight up theft
So I got 100 put on card and withdrawal 80 at a “free ATM”. Then I go to get remaining 20 and it charges me 1.75 fee for insufficient funds. First off, just tell me I don’t have the funds (which I did). Secondly, why is 20 dollars not 20 dollars? Apparently talking to one of their clowns you can only use it once for free. You get 80 put on it you have to take out 80. Stupidity and a total scam. Now I have an odd number in my card I can’t get out it seems. I don’t care if it’s 1.75, that is flat out theft and I was informed that this particular machine did not charge a fee (except for balance inquiry which is also theft). See, these people force you to use this card and they theft you forever. Just bring back the cash machine already and stop stealing small amounts of money from people who already don’t have any.Show lessFour Winns scam
Hate this card
They were already charging fees for every little thing and all of their fees have went up from $.25 and $.50 to $1.00 and a $2.50… you can’t put the card on Apple Pay which means you have to physically always have your card with you.. and they charge fees for every little thing just to check your balance when you call into customer service everything cost when you use this card…. And combine with grief folds now lowering their donation amounts and having a horrible card service. It’s not even worth it I’m going to start winding down my donation process this to avoid getting paid low fees and then getting charged every little thing just to use this card.Show lessShakeeyla
App will not let me register and make a account
I try to make a account and register, I put in all the info they ask for then hit the button to register and it says loading starts spinning and then nothing. I hit the button again still same problem. I removed the app and got it back and still the same problem. I tried using just wifi then my service nothing works it will not let me register to make a account. Fix this problem please.Show lessTrashappajsjdjrj
Predatory
The worst company ever, most customers are plasma donation patients, so they’re preying on people who are already not financially well off. Card doesn’t work anywhere, and they slap you with hundreds of fees for trying to do anything. My advise it to go to an Allpoint ATM, and pulling out all the money you can. Don’t get a balance check with your transaction, it’ll screw you over. You can’t use and payment apps (cashapp, PayPal, etc.) to pull out any money you can’t from the ATM (increments of $20). You only get one free ATM visit per donation, so keep that in mind as well. I don’t even understand how this is legal at all.Show lessBlaree
Very fishy company
They have different times on the app when I am getting money loaded on the card vs what the company sees. I called and spoke to someone and she said she sees different times than what is showing on the app. Why would they do that? She told me she would send what they have showing, but it has been 15 minutes and no email. Very sneaky. Keep an eye on them. May report them to the BBB. Also I noticed they took $1.50 out twice when I took out money. Seems a lot of these plasma places have similar problems, but they get a lot of money for the plasma just find ways to not pay us or take a little here and there.Show lessFerretmoe2373
Truly terrible, this app barely functions
I won’t mention the ridiculous ATM charges, which I will assume have nothing to do with the app.
I will say, the app is slow. The fast balance feature takes longer to load than if I would call the 877 number. For a long time Face ID was loading an old password and wouldn’t work for me.
This app has so few jobs to do, and does most of them poorly. It’s the only option, so I’ll continue to use it. People who need to use a PaySign card can only get their money with a PaySign card. Since we as users can’t do anything but suffer with a mediocre app, PaySign has very little motivation to improve it.
I will say that the multiple times I have had to call customer service, they have been very friendly and helpful. Also customer service is available 24/7.Show lessMp4G
Zero Stars would be more accurate
Reading the paperwork that came with my PaySign card indicated that I should use the PaySign app to find a no-surcharge ATM to withdraw money from my account. Generally, if you are referred to a no-surcharge ATM by your card provider, you would expect that to mean that by using the recommended ATM you would not incur a surcharge. Not the case with PaySign. Unfortunately, there was no indication that I was being charged as the ATM was labeled as a no-surcharge ATM and the on-screen message also stated that there was no charge for balance inquiries, so I started with a balance inquiry. Imagine my surprise when I logged into the app afterwards and found I had been charged multiple surcharges at $1.50 each to use the specific ATM the app directed me to. 😡Show lessHopemessenger
Card is trash, App is trash, Company is trash
The card doesn’t work most places and doesn’t work at atms. Even if you have enough on your card for the transaction your card will decline and then you will get charged for your card declining. So if your card declines DO NOT swipe it again! You will get charged for every decline. The app is horrible and barely works. If you are dealing with a company who uses paysign please please encourage to find another company to go through for their payment cards. Paysign is not worth the hassle and you will lose so much money.Show less2014AO
CRAP APP WITH NO CUSTOMER SERVICE
I accidentally locked my card and it would not let me unlock it. Tried to pay a bill online and it declined even though there is money on the card and now charges a fee to use card as well and no notice that was changing. When tried to call to get my card unlocked if it asked for PID number that is in card and entered it twice and then hung up on me. Disgustingly gross company and should be SHUT DOWN!Show lessHate PaySign
Can’t Access My Funds
They have a lock/unlock feature but once your card locks you cannot swipe back to unlock it, for 2 hours I have been trying to unlock my card but it won’t allow me to do so & now I don’t have any access to my funds & they are stuck on a card & when I tried to reach out to customer service & they asked for my PID number I type it in correctly twice & they kept saying it wasn’t valid & hung up on me smh I JUST WANT MY CARD UNLOCK, & before that happened I tried to transfer my funds over but now they started charging a 55 cent fee to do that which I wasn’t aware or notified about this new thing because it never charged me before when I transferred my money to my cash app & even though the transfer didn’t complete they still charged me the fee.Show lessCece9007
