Leave a Review ASPCA Pet Health Insurance
System is broke
I had the same issue the last person posted. You get to page 2 and can’t go any further. This has been occurring for months. I haven’t been able to submit 3 claims. When I called the number I was told to delete app and upload again and that did not work either. This is bad!bwalk803
The app stopped working
At the time of renewal - which was twice the cost charged in years past - the app stopped working. I attempt to sign in but the screen remains frozen. I’ve deleted the app and reinstalled it. Spent time on the phone, to no avail.Refuses to post
I can’t login
The app used to work alright but now I can’t login. I even changed my password just in case that was the issue but it seems the login button just doesn’t do anything when pressed.Faireweather
Developer Response
Hi, we are so sorry to hear that you are unhappy and apologize for any difficulties you've faced logging in. Please give us a call at 1-866-204-6764 so we may assist you with your account and claims submission in greater detail.Bugs
Seems like the app has some bugs. I am able to start a claim and once I answer the promoted questions it doesn’t allow me to move on from the first step. So the app essentially doesn’t allow me to do what it is meant to do. Customer support information is not easy to find nor is the claim form that they say is an alternate way to submit a claim. I can’t speak to if they pay out on claims or not.Show lesssharttofart
Developer Response
Hi, we are so sorry to hear that you are unhappy and apologize for any difficulties you've faced with our app and Member Center. Please give us a call at 1-866-204-6764 so we may assist you with your account and claims submission in greater detail.Thankful for the payout (on $2477), decent app too.
The app doesn’t ~do~ much, but it shows me the info I want. My account, pets, payment history, the basics.
As for the service, I unfortunately had to use aspca on April 1, 2024. My cat went to the cosmos.
For my dog and my cat, the total monthly bill was less than $70, with a $250 deductible, 80% reimbursement, and $5000 limit for each.
I signed up November 2023, begrudgingly, because it’s a continual payment for effectively nothing in return while my pets are healthy.
But when my cat got sick way faster than I could keep up with, and vets couldn’t keep him alive, aspca did come through. It took a month or two of staying on top of them, and having my cat’s medical records available.
But as long as there’s no pre-existing medical history on the cause of his death, which there wasn’t, aspca paid out.
The emergency vet’s cost for their efforts and management of the body, was $2477. ASPCA paid me just more than $1900, even after just five months. I paid aspca no more than $350 so far, and they gave me $1900+.
That’s such a major help in my current living situation. I’d be stuck with that bill for YEARS if not for aspca (and a shoutout to CareCredit).
I’m gonna say “thank you for the financial aid” in the form of this app review, and by paying them $45ish/mo for my dog until he crosses the rainbow bridge.
It stings to start pet insurance if you’re not middle-class or up, but you need to start it. Add seaweed to your ramen, and keep your furry angels well.Show lessDaft Spork
Developer Response
Hi, losing a big part of your family is never easy. We're so sorry to hear about your loss. We sincerely appreciate your feedback and are sharing it with our teams now. In the meantime, please accept our deepest condolences on your cat's passing.Insurance is good but the App is awful
The app experience is broken! It takes you through all the steps to file a new claim and then gets stuck on step 2 - adding why you took your pet to the vet. The next button doesn’t function and the save for later just keeps spinning with a hang tight message. One just can’t submit a claim via the app.Show lessPjisnogenius
Developer Response
Hi, we are so sorry to hear that you are unhappy and apologize for any difficulties you've faced with our app and Member Center. Please give us a call at 1-866-204-6764 so we may assist you with your account and claims submission in greater detail.Nothing works
Please fix the issue of not being able to load. I have restarted several times and nothing seems to work, it just keeps spinning. Doesn’t matter which link I push within the app it never pulls up in an adequate amount of time. I just went back to it and it is still there spinning, trying to fetch what I am requesting. Love the insurance but hate the app.Show lessEboni79
Developer Response
Hi Eboni, we are so sorry to hear you are unhappy and apologize for any difficulties you've faced with our app and Member Center. Please give us a call at 1-866-204-6764, so we may assist with your account in greater detail.Come on! This app is a joke!
My toddler could make a more effective app! The pages are blank, it shuts down on you. It’s a ridiculous excuse for an app. Their website is not much better.
It’s so frustrating and difficult to put a claim in that next year when my dogs renewal comes up, I will be changing providers!FC 1703846G1$
Cannot Submit Claim
I’ve tried this on the website and app, I cannot successfully submit my claim. Seems like a waste of money to have insurance if I can’t even use it to get reimbursed.aleenatimcat
Developer Response
Hi Aleena, we're sorry to hear you're experiencing some issues. Please give us a call at 1-866-204-6764, so we may assist with your account in greater detail. Also, for future reference, you can submit a claim online through our Member Center or via our mobile app. Additionally, you can print a form for submission through email, fax, or postal mail. Learn more: https://www.aspcapetinsurance.com/customer-community/how-to-file-a-claim/ .App doesn’t function
I have spent a lot of time trying to submit both from your site using my desktop and also with your app. 90% of my attempts are fruitless, and my claim does not go through. I was able to get a few things through from my phone, but others done exactly the same way won’t go through. The randomness is extremely frustrating. I called the other day, and obviously I can fill out a form manually, but in this day, that is really sad. I can’t even fill the form out on the computer. It has to be printed out and done manually. Someone needs to attend to your website and app functionality.Show lessCooper and Jake
Developer Response
Hi Cooper and Jake, we're sorry to hear you're experiencing some issues. You can submit a claim online through our Member Center or via our mobile app. Additionally, you can print a form for submission through email, fax, or postal mail. Learn more: https://www.aspcapetinsurance.com/customer-community/how-to-file-a-claim/ . If you need additional assistance, please give us a call at 1-866-204-6764.
