Leave a Review ASPCA Pet Health Insurance
CANNOT SUBMIT A CLAIM
Same issue for months and months now. When you get to the final step of submitting a claim and click, SUBMIT guess what happens? Nothing. Nothing happens. You cannot process anything on this garbage app. When you call their customer service they have no clue what to do other than submit a complaint. Unbelievably ineffective. Claims to complete have been taking over a month in a half consistently. How!???! This company is a joke and crooked. GO TO OTHER PET INSURANCE COMPANY. THERE ARE MUCH BETTER ONES.Show lessgbuys
Developer Response
Hello, we're sorry to hear you're experiencing some issues and we appreciate your feedback. We are sending this to our developer team for review now. Also, we are sorry to hear that you’re upset about the claims processing time and would like to explain the situation to you. We recently experienced an unexpected surge in claims. Our turnaround time can change based on the number of claims we are processing. We review all claims thoroughly and occasionally need more information which can take some additional time. We are working diligently to address this issue and improve our processing times.Not Responsive-Evasive and deceiving policies
I had insured my dog the first week I got her as a puppy (9weeks old) and never lapsed in coverage with her. The maximum it ever allowed me to insure my healthy dog is 4k yet I see on their website and others that they have higher limits yet I cannot get this. They process claims VERY slow and never entirely answer your questions on if something is actually covered or not. I have complete coverage and pay about 60 a month for a healthy 2 year old dog with not many claims at all and no emergency or expensive care other than her regular veterinarian visits, exams, vaccinations, etc. they recently lowered her policy and I’m livid to say the least and no response from them. I suggest not using ASPCAShow lesscp19852003
Developer Response
Hi, we're sorry to hear you're unhappy with your coverage. Please give us a call at 1-866-204-6764 if you would like to discuss your account in greater detail.Insurance good, this app is awful
Update: The app and the desktop version won’t work for me but for some reason if I use safari on my iPhone and go to the website that way, I am able to submit claims. I have tried to submit a claim 4x tonight and it gives you the option to save a draft version. But it’s deleted it. I tried several times to submit the claim and it would process then immediately deleted everything I had previous saved. The website also was not allowing me to process the claim although I was finally able to save it. But I’m disabled and I have a hard enough time with things like this. As much money as they receive in donations they could find a better app developer.Show lessClaire Bloom
Developer Response
Hello, thank you for providing feedback - we are sharing it with our developer team now. Please give us a call at 1-866-204-6764 so we may further address any remaining concerns.Insurance good, this app is awful
I have tried to submit a claim 4x tonight and it gives you the option to save a draft version. But it’s deleted it. I tried several times to submit the claim and it would process then immediately deleted everything I had previous saved. The website also was not allowing me to process the claim although I was finally able to save it. But I’m disabled and I have a hard enough time with things like this. As much money as they receive in donations they could find a better app developer.Show lessMy email account is just gone?!
I had used ASPCA for 5 years and now after the update of the app. It tells me my email is not registered and I have an account already set up that does not match to the email address I used for the last five years. How ridiculous?
The old version of the app works a lot better - now I can't even login to my account with the email address and password I always use (not even on website). This is not what type of services we should get while paying over hundred bucks per month.
Going over other reviews, it looks like this is a common issue now - shouldn't the tech team fixed the problem at their end when a lot of people is going through the same problems?Show lessl了了
Developer Response
Hello, thank you for your review. We are sending this over to our developer team for review now. For assistance with your account credentials or any other concerns, please give us a call at 1-866-204-6764.Unbelievable that this is even in the store
I’m seeing reviews from months ago with the same issue I am having now. All websites and apps have hiccups but months of not being able to perform dental functions is inexcusable.
I cannot submit a claim via web or app. I go through the entire process only to hit a wall when I click submit. It just stays stuck on the page and greys out the button but does not actually submit the claim. Any attempts at saving the claim to try and submit later results in pivotal information being erased from the claim.
This is extremely frustrating. The entire business is about claims and your online claims portals are unusable. I have used ASPCA for years now and this is really disappointing and will have me looking for another pet insurance company. I don’t want to waste time on the phone submitting a claim I could have done in less than 5 minutes on a functioning website.Show lessFitnessluva
Developer Response
Hello, thank you for your review. We are sending this over to our developer team for review now. For assistance with your account credentials or any other concerns, please give us a call at 1-866-204-6764.App login is broken
Looks like url is trying to hit local host rather than prod url 😂 please take a lookanton_mdv
Developer Response
Hello, thank you for your review. We are sending this over to our developer team for review now. For assistance with your account credentials or any other concerns, please give us a call at 1-866-204-6764.Great insurance, bad app design
The app does not do the Insurance justice. I’ve been trying for three days now to put a claim in and when I get to the final step, all I get is a window that thinks and never ends. The way that this issue hasn’t been fixed yet is insane to me. I have a really high bill and I pay a lot of money for my insurance to WORK and here we are, not being able to put a claim in. No excuses for this.Show lessCHD4Lyfe
Developer Response
Hello, thank you for your review. We are sending this over to our developer team for review now. For assistance with your account credentials or any other concerns, please give us a call at 1-866-204-6764.Trash app
Doesn’t work. Waste of time and beyond frustrating. Can’t help but to wonder if that’s by design. Anything to slow down the process to keep you from getting reimbursed. Don’t waste precious time or space on your smartphone - just email them.Petmama111
Developer Response
Hello, thank you for providing feedback - we are sharing it with our developer team now. Please give us a call at 1-866-204-6764 so we may further address any remaining concerns.App is not opening
Downloaded app and it won’t open!jakeryantrost
Developer Response
Hello, thank you for your review. We are sending this over to our developer team for review now.
