Leave a Review ASPCA Pet Health Insurance
Serious app issues
This app needs some updating. It keeps crashing when I try to file a claim. Also, it does not record the date that I put in as well as capturing the images that I upload.Dsalo
Worthless!
I’ve had this joke of pet insurance for two months which I got the best coverage I could get, plus paid the extra for wellness visits so the last two months I’ve paid $75 twice and now can’t even submit the wellness visit because it “thinks” for about a minute and then fails to submit. It’s tried at least 20 times to no avail. I finally decided to call the 800 number and sat on hold for an hour and then hung up! I’ve restored to just canceling my debit card. I feel like ASPCA just stole $150 from me that would have completely covered the cost of the last wellness visit. What a joke.Show lessSun92378
Why bother having this app?
I recently switched to ASPCA from Nationwide and I’m so disappointed. I just tried to submit a claim through this app and I have to ask this company, why bother creating an app? The experience to submit a claim is buggy and while the option to take a photo of your invoice seems great, any photo I took was too large to attach. I’m using my phone camera, not uploading a high resolution mural. I’m really considering leaving ASPCA to pay more at Nationwide because their care and experience was much better.Show lessDog 0wn3r
The app doesn’t work
I have tried to use this app for days but it doesn’t even open. This is not the first time this happens. I don’t understand how they have not tried to fix this issue yet.
I tried to log in from my laptop but it doesn’t work either.Frawhite
Scam Scam Scam!!! Run away!!!
This company doesn’t want to pay as soon as a big bill comes up. STAY AWAY AND KEEP YOUR MONEY! They will only pay in the beginning really low amounts and as soon as your pet really needs the help on a big bill they will come up with some excuse to deny EVERYTHING.jonathanmiami
Complete scam: Don’t purchase
ASPCA Per Insurance doesn’t pay what you think when you sign up. They are supposed to help you in long term. Well, let me start by informing you that if you animal ends up later in life needing help and meds ASPCA Pet Insurance will deny you a refund even if you have been paying them for over 10 yrs & have only filed ONE small claim years ago (2014). ASPCA Pet Insurance is doing everything they can to not pay. Not only that even though my animals condition just happened, it is now a pre existing condition😡😡 They aren’t wanting to pay for continuing care, even though I supposedly have it. If I would have known 10 yrs ago what I am now experiencing I would have put my $100 month in a mutual fund and actually had money to support my animal now. Please beware if you believe this is going to help your animals as they age. It won’t and you will be in the same situation I am.Show lessGr8fun08
LACKS BASIC FUNCTIONALITY
Why do I have to contact you to make changes to my policy? The reason I’m online is so I DON’T HAVE TO CALL SOMEONE. Something this basic should not be missing from your app AND website. Just awful.e11w12
Constantly failing when submitting
The app fails every time I try to submit a claim. Outside of that key factor it’s pretty functional and I appreciate the simplicity. But it’s all for nothing if I can’t submit the claim. I’ve uninstalled and reinstalled the app plenty of times and it doesn’t help.Yodtug
App doesn’t work
I’ve been trying to login since yesterday. I cannot even login to the App.myTinTin
Works Well But a Few Suggestions
Overall the functionality works for what I need. It would be great if the developer added landscape mode for iPad and also added support to upload files like PDF’s (and not just photos) with most invoices going electronic since COVID-19.Bassman132
