Portal Glitches and Slow Response Times
I had an issue last month that still has not been resolved. I tried to switch to a payment plan to help me with a larger bill and it didn’t end up going through in time. I was enrolled in autopay, so the payment ended up going through in full. I had initially tried to handle the issue with several weeks notice, but my request for escalation was never noted on my file, so by the time I followed up, it was the Friday before the bill was due and it was too late.
Now, even though the bill was paid in full, I found out I am still enrolled in a payment plan and there is no way to undo it. Also there’s a glitch with my current bill and it errors out when I try to download it to see the breakdown. When I called customer service they have the same issue on the backend trying to view my bill, so now they have to mail it to me and the issue is getting delayed for several more weeks.
PECO is great until you have an issue and it is incredibly frustrating trying to get it fixed or understood.
Now, even though the bill was paid in full, I found out I am still enrolled in a payment plan and there is no way to undo it. Also there’s a glitch with my current bill and it errors out when I try to download it to see the breakdown. When I called customer service they have the same issue on the backend trying to view my bill, so now they have to mail it to me and the issue is getting delayed for several more weeks.
PECO is great until you have an issue and it is incredibly frustrating trying to get it fixed or understood.
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