Leave a Review PECO
Portal Glitches and Slow Response Times
I had an issue last month that still has not been resolved. I tried to switch to a payment plan to help me with a larger bill and it didn’t end up going through in time. I was enrolled in autopay, so the payment ended up going through in full. I had initially tried to handle the issue with several weeks notice, but my request for escalation was never noted on my file, so by the time I followed up, it was the Friday before the bill was due and it was too late.
Now, even though the bill was paid in full, I found out I am still enrolled in a payment plan and there is no way to undo it. Also there’s a glitch with my current bill and it errors out when I try to download it to see the breakdown. When I called customer service they have the same issue on the backend trying to view my bill, so now they have to mail it to me and the issue is getting delayed for several more weeks.
PECO is great until you have an issue and it is incredibly frustrating trying to get it fixed or understood.Show lessHappy with venmo
Surprisingly Useful Usage/Cost Charts
This app is a little bit wonky to use but not bad. Better than I think you might expect from a utility. I like how I can view usage and and actual cost data over time, as well as average temp in each billing cycle and compare against a neighborhood benchmark. That is something a customer wants! Seeing how your usage is trending - very important and meaningful especially as costs are rising. The usability is just ok hence 4 stars from me and not 5. For example moving back and forth from the part of the app that shows you current usage to usage history requires lots of taps to get back to the view you want to see. Adding a dashboard where you could see current usage, estimated usage this billing cycle, at the same time as detailed historic usage data year over year - would be cool. Maybe an enhanced wider view on iPad would be useful to the customers.Show lessBirderScott
Lots of information, but bill paying?
The app has plenty of good information, including outage information, but I don’t know where anyone is paying the bill from this app. The only bill paying procedures I can find is setting up automatic, recurring payments. I prefer to pay monthly on MY schedule.BiggJeff