Leave a Review PECO
Portal Glitches and Slow Response Times
I had an issue last month that still has not been resolved. I tried to switch to a payment plan to help me with a larger bill and it didn’t end up going through in time. I was enrolled in autopay, so the payment ended up going through in full. I had initially tried to handle the issue with several weeks notice, but my request for escalation was never noted on my file, so by the time I followed up, it was the Friday before the bill was due and it was too late.
Now, even though the bill was paid in full, I found out I am still enrolled in a payment plan and there is no way to undo it. Also there’s a glitch with my current bill and it errors out when I try to download it to see the breakdown. When I called customer service they have the same issue on the backend trying to view my bill, so now they have to mail it to me and the issue is getting delayed for several more weeks.
PECO is great until you have an issue and it is incredibly frustrating trying to get it fixed or understood.Show lessHappy with venmo
Surprisingly Useful Usage/Cost Charts
This app is a little bit wonky to use but not bad. Better than I think you might expect from a utility. I like how I can view usage and and actual cost data over time, as well as average temp in each billing cycle and compare against a neighborhood benchmark. That is something a customer wants! Seeing how your usage is trending - very important and meaningful especially as costs are rising. The usability is just ok hence 4 stars from me and not 5. For example moving back and forth from the part of the app that shows you current usage to usage history requires lots of taps to get back to the view you want to see. Adding a dashboard where you could see current usage, estimated usage this billing cycle, at the same time as detailed historic usage data year over year - would be cool. Maybe an enhanced wider view on iPad would be useful to the customers.Show lessBirderScott
Lots of information, but bill paying?
The app has plenty of good information, including outage information, but I don’t know where anyone is paying the bill from this app. The only bill paying procedures I can find is setting up automatic, recurring payments. I prefer to pay monthly on MY schedule.BiggJeff
PECO APP
Crash numerous times. I’ve been a customer for over 40 years. Attempting to login or register a new account is futile. Any info I give comes back not recognized including my account number on the bill. I’ve called customer service and was told the web app is a joke. I managed to get access from customer service, however any information wanted is to call and wait till someone answers.
The best explanation is we’re sorry and they are able to get on account on their end. I’m just going to switch companies.
Oh wait, PECO is the only supplier in the area but it’s not a monopoly.Show lessPopafunky
App is absolutely terrible
Please do not download!!! Better off calling in or attempting to pay on the website.. this app won’t let you log in and will continuously give you sign in errors even after changing password and etc.. tried calling customer service and they had the nerve to tell me there’s nothing they can do 😂😂😂DO NOT WASTE YOUR TIME..Show lessG Black Chops
Love the App
Very easy to use. Everything at my fingertips. I no longer have to go through the internet and search PECO to report an outage or pay my bill. I can look up how much energy my home is using and make needed improvements. Highly recommended.boehmerm
User Friendly Kennard Rd Ly Family
This app is very easy to use and I love how the bill is broken down to show carry over and balances. The only issue I have with Peco is one power outage damaged my new Cor Carrier Thermostat and no response despite claims sent to Peco. Would have been a 5 or 6.bakryly
Payment status incorrect
I am enrolled in automatic bill pay but the app says that my bill is overdue and payment is due immediately. I checked my bank account and the bill was paid. Also, the amount due as shown in the app is not the correct amount.aaaaaaaaaaaaaaaaaaaa123456789
Does not load!!!!
The app was working last month now it does not load up!!!! And this is how people are supposed to pay there bill with a non working app don’t even receive alerts no more!!!Dave Harri
Who is EUMobile?
Who is EUMobile? Version 2.17.0 insist I give EUMobile permission to install and use my info before I can sign in, but only after it’s been installed on phone. Should have been a third party app warning before downloading. Was going to uninstall, however earlier versions no longer available. Attempted to go in as a guest, and online sign in, but was told information required to sign in. (Email, act #, and amount were already used) Duh! Of course no one is available on the weekend. Please stop giving customer info to parties we don’t know , or least post a warning so we can choose not to use them.Show lessnot takennickname
