Leave a Review PECO
Bill payment and breakdown
I love the PECO app it’s an exact breakdown of your bill and it gives you a countdown until when the bill is due .. very convenientAbout time PPA
Making Payments
On 2 separate occasions, after having used the app for moths, I THOUGHT I made payments towards my bill. I’ve made payments through the app before with no problem but the last 2 times, it didn’t go through and instead of making the payment right then, it scheduled the payment. Now I have a shut off notice. I never had to change the date to make the payment for that day that I was making the payment. There’s no pop up box making sure you want to make payment now or later since you changed the date option to a scheduled date.Show lessTru1977
Has really improved
The app is way more convenient. & I love how it tracked the power consumption and changes on how you saved or paid more money. Very transparent.Siniter14
Auto pay is useless
Auto pay is set up but dies not perform. We get charged interest. You cant pay without being warned if you have auto pay you will be charged twice. Can’t contact online with photo attachment. You have none to speak to on weekends. Time is finite and wasted time is costly. Time list can never be recovered. Getting a text your account is past due that you cant reply to is thoughtless. Looking forward to some credits and a 5 star rating. Whats the problem?Show lessN'sman
Beware of payment button on home screen!
I’ve been using this app for more than a year and overall have been very pleased with it. Today I opened the app to set up a bill payment and without much thought I slid the button under the words “to pay your bill slide here” Bam! My bill was paid! The problem is that I wanted to set up my payment, not pay it instantly. OK. I made a mistake— but there was no going back. I tried to cancel it on the app— couldn’t do it. I called customer service— couldn’t do it. A second person at customer service said I would need to call my bank to stop the payment. I strongly suggest that the app designers add a follow up question when you slide that button, such as: “Are you sure you want to pay this bill now?” It’s as if PECO is trying to dupe you into the bill ASAP.Show lessSallie10
Bill Payment
Consistently unable to schedule a payment for a future date. The only process that works is “Pay Bill Today”. Also, there is no confirmation screen asking if you sure that this is the step you want to take.
If you don’t want a customer to schedule a payment for the due date, just say so. Don’t pretend that there is actually a choice to do that.
I was unable to post this review with the 1star rating I wanted to give. The same way I was unable to post a payment at a future date. System is rigged.Show lesspoiuytrewq543
Invasion of privacy!
I think PECO came up with this app to get your banking information... I downloaded the app yesterday but did not get the chance to register as of yet, so I just decided that I will go ahead and pay my bill over the phone, when I call the 877#, the automated system asked me if I wanted to use my account from the bank that I bank with. The system repeated the name of my bank and the last four digits of my checking account number. I never gave PECO my account numbers or the bank for that matter. App deleted, no thank you very much, to invasion of my privacy.Show lessttAwhite
Did not show on home page that bill was due
Very disappointed. 22 year old college grad living on own for first time. Check daily during last week of month to see if bill was available. Home page said no bill was due as of 11/28. On 11/29, it said that bill was due on 11/20 and is past due. Likely will delete app and rely on paper or web browser.Show lessm-robert06
Some Features Don’t Work
The option to pay by bank account (which has no fee associated) never works, but of course the option to pay by debit or credit card (which comes with what is a $3 fee) always seems to be the only working option. It’s a small fee, but if you’re paying that every month in obviously adds up in the grand scheme of things.Show lesslvw128
Great
Definitely use this app it just makes it easy to not forget and keep track of everythingOhno21
