Leave a Review PECO
Web site
Terrible, really slow and needs major improvements-unable to even make a payment online today. Tried three separate times. After each and every time I entered routing number and account number for my bank, I then proceeded to a completely blank screen, with no further activity. Finally gave up. Not happy.Show lessghncdtjfe
Storm mode staying on
Can not navigate back to home screen even after deleting the app and redownloading it. Stuck on storm mode telling me my power is on and when I click the home logo it doesn’t revert back to that home screen.Dpilly7777
Great app
I’m an app developer and don’t give 5 star reviews very often. This is an amazing app. The fact that it updates quickly with real time data on power outages is very impressive. I’m sure it required a high level of system integration expertise and I want to commend everyone involved who made it possible. I’m not just complimenting the app but also the fact that’s it’s so elegantly tied into PECO’s systems. The whole company should be proud.Show lessMabberino
Outstanding customer service
Thanks Lisa for the outstanding service that you gave me. You provided great customer service from beginning to the end. You are AWESOME !.chocliddie
Dislike update
I dislike the Recent update it does not show you your projected bill for the next month And also removed usage dataGiohonda22
Useless when you really need it
Works fine when there are no outages, but when you need to utilize it, everything times out. “Storm mode” is on so only essential features work? Great! Except they don’t work either. All I want to do is report my outage or check on the status and expected restoration and I can’t even load a page. Year after year, storm after storm, this app and the services behind it always disappoint. And yet I keep trying. Guess there’s no incentive for them to improve it since they’re the only game in town.Show lessAlKaHallz
Need Hourly Usage Reports for Solar Analysis
I am evaluating a solar system and would be very helpful to get my hourly usage data in order to evaluate or verify the economics of the solar.
The Usage graphs can drill down only to daily usage. Using the daily usage makes the solar system payback deceptively short because the panels are not generating at night and sending back to the grid for a net meter credit. However, the net meter credit is not based upon the full cost of electricity, but only the generation portion.
I have contacted peco customer service and there seems to be nowhere else that can provide this data to me.
Otherwise this app has been very convenient for me. Especially to quickly find my current statement balances for multiple accounts.Show lessJonny-in-Philly
Customer Service?
The most ineffective phone support anywhere. Only occasionally do you get someone who actually listens, speaks politely or understandably.
Had to repeat my account info 4 times to 4 different people. All I was trying to do was get access to your website to pay my bill.
Was given conflicting and inaccurate information 4 times. Is this because you are the only game in town? SHAME ON YOU!Show lessIGotPECO'd
Power outage and payment process...User Friendly
When we loose electricity power, I use this app, to verify power outage status.
Also I pay our PECO bill each month using this app.
Easy to Navigate,,,,, all on my 📱Brian2brain
Easy to use
Easy to use and pay your bill and finding out about outages with notificationskshark1958
