Leave a Review MySynchrony
So much trouble
I had gotten this card for a very good reason. I had been paying my payments on time sometimes extra. I went through a time when every single time I tried to log in on the app or on the website it would tell me that i couldn’t and to try again later. So many attempts and nothing. Eventually i was able to log in but only to see a 300 dollar fee for no reason then like 40 dollar charges every few days. I had been patient about this and asked for a few weeks now to get those fixed so i can continue paying the account off. But while I get emails just saying “we’re so sorry how can we help” over and over again after I tell them exactly what my problem is but i get the same answer. I told you guys how to help me why am i being charged and asked the same questions again and again. I do not know how to fix this. All of a sudden the card is up hundreds of dollars than when I was able to log in. It’s ruining my credit score and just stacking so much debt on me. I need this fixed ASAP. And I really loved this service but now it’s just caused me so much stress.Show lessSNassar98
Makes paying easier
It was always a pain trying to make payments through the website, especially when I was using mobile data or another WiFi. As it would not allow me to, now with the app. It doesn’t matter where I am, I can make a payment quickly and leave out a few steps then going to the site.BestDSP
Great App to make online payments
I bought a mattress at Mattress Firm and the Synchony app has been a great tool to make extra payments towards my principal amount. I had it set to autopay and then payed extra amounts on my phone when I could. The app is pretty straight forward and user friendly. I paid my mattress off a year early with extra payments and I feel like the ease of the app helped me accomplish that.Show lessTater tots1222
My synchrony
At first I did not like to do business with big Sandy because making the payments were so very hard you could not make the payment at the big Sandy store in Maysville Kentucky it was very hard to get a hold of people over the phone it was just generally a hassle downloading the app was the best thing I ever did because it makes paying your bills so simple so easy and I just love the app that allows me to do this for payments and keeping up with my payment history login I can use even my fingerprint to login it’s just very very simplified and when you’re busy and you’re paying bills and I’m sure everyone does it makes it very very nice I rate The app five stars I think it’s fantastic!Show lesstscottoo7
App has many bugs
Today I had 70 dollars taken out of my checking account and noticed it left my balance negative ! While trying to check on the app why and what was withdrawing from my account the app keeps closing, funny enough I can check my savings account with no worries but as soon as I click my checking the app force closes. App is useless and have always had problems with this company for example I’ve set my phone number three times now , but when ever I try to log onto my account with the computer it asks me to verify my identity with two Numbers that are not mine!! I’ve done this process three times now where I call them and adjust my account numbers but it seems to always reset. This app has caused me more problems than solutions . Canceling my accounts very soon!Show lessyesilikethus
Very unhappy
This app has made me very angry. I signed up for estatements but can’t get through the app. Called customer service and was told click on log in within the email. Just tells me to open this app. It refuses to let me view my statement. The app also doesn’t tell you what your closing date is either so I accidentally made a second payment ahead of time in the same period now in order to be compliant I have to make another payment within their period which I just did. They lack all of the pertinent information. If you to know anything else you have to actually turn on your computer and sign in. What good is the app if it only provides limited information.Show lessMjsgreen
I can not pay my bill!!
It started as a good app when I first got it. First month was able to pay my bills , easy and fast . I have 3 separate cards . So it was very convenient!
For the pass two months , I have not been able to pay my cards .
So I have to call to pay .
I wish this would get fix soon . I really enjoyed the fact that I can pay all 3 cards in 15 sec vs calling it in and take 30 min because the recording doesn’t understand me when I say a amount.Show lessRick Rent
Needs an update
I love the app. I use it frequently and it have never had any bugs or issues until this month. The only thing I would fix is that you can only see two cards/accounts at once on the app. Having multiple accounts for my Care Credit card that Synchrony finances, it would be great to be able to see all of my cards and accounts available on the app in future updates. Also, I’ve been having a lot of trouble making payments on the app for a few weeks now. I thought it was temporary but it’s becoming an issue for me now to have to log in on a browser to make payments there instead of on the app. Please fix, thank you.Show lessdodgerdoggg
Quick and easy bank account app for payments
Great app for making your payment they also send you notifications in your email and on the app at least a week before your due that your payment is coming up so if your just like me that you forget when your payment due dates are on then you will love this app great looking app overallAJISZADDY
Good Functional App
Been using the app for a couple of months now and have been very pleased with the results. I have not had a issue with it. Being able to sign with Touch ID has been pleasant and my bills are being paid correctly at the precise date I intend for them to be. Just hoping for future updates to make the app even more better.Show lessMr. B25
