Leave a Review NC Lottery Official Mobile App
Scanner and update not working!
Looks like your engineers would test the site out before you make any changes or updates that don’t work worth a hoot. This happens Every Time you change something. Makes no sense whatsoever. I, might could of seen this happening when you first took over from Scientific Games a few years back, and it really shouldn’t happen then either. Looks like to me you need to hire some engineers that know what their doing... This, is not right for us as consumers that help you have a paycheck. This is very unacceptable to make us suffer. You guys need to get your ducks in a row NOW. If, I had my way about it I would have already reverted this contract back to Scientific Games long ago.Show lessTired of it....
Online lottery tickets are sketchy
I bought 6 tickets and only 5 are showing up. It took the money for the purchase I looked in past draws upcoming draws etc but it seems like it vanished .
Update I’ve been in contact with customer service and they keep telling me to look in past and upcoming games. When I asked if they could let me speak to a supervisor because I felt that the vanished ticket was a winner. I haven’t got any responses since.
The app is a scamShow lessJesusBabySis
Update???
I use this app almost daily or I TRY to use this app daily. Sometimes it scans tickets and works great then some days it doesn’t work at all.
There’s also games and tasks you can complete to earn extra points. I’ve emailed several times over the last 2-3 years asking why the games NEVER work but the only answer I get is my app needs an update and to delete app and download again… still doesn’t work.
And looking at the other reviews it looks like a lot of people are still having issues with this app but nobody ever responds. Shame!Show lessCvillesteph
Disappointing
I decided to download the app after my sister told me about it. I can’t even finish crating my account! I got as far as verifying my email. Then I tried to sign in. It took me to a screen to fill out information for the last step of the process and before I could even start typing it logged me out. Over and over again. I tried deleting the app and downloading again, same thing happened.Show lessDuchess325
Second Chance Games disappeared
About a week or two ago, all the second chance games disappeared from the app. I have no way to check how many entries I have or when the drawings are. When I select “second chances“ from the menu options, it says “oops something went wrong!“ also, the banner at the top of the page says you’re supposed to get two free tickets every time you spend $10 on an Carolina Cash 5, but the app only awards you one free ticket. These are not small issues and they need to be fixed immediately.Show lessFlamingogirly
Scratch off scanner issues
I’m not sure what happened with your most recent update but now I get an “invalid ticket” message every time I try to check any scratch offs. I have tried several different tickets from several different stores and they all say invalid when scanned. It still allows me to scan for lucky rewards/2nd chance games but won’t tell me if I won anything or not. I have uninstalled the app then reinstalled it but still experiencing this issue. Hopefully it will be fixed soon.
Also, is there a way to turn off the ticket entry limit? I understand it’s to keep people from going overboard but I personally collect a big stack of them over a long period of time and try to scan them in all at once but I can only do a small amount each day. It’s rather inconvenient. Thanks for any help with these issues.Show lessabt0630
Very UN-user friendly
Very frustrating to use this app. Many of the problems reported a year ago are still there. Particularly, constantly being logged off and not being able to auto fill from my phone password to log on. Finding out where to see if Numbers have won is also difficult to navigate to. Come on now. Y’all can do better.Show lessKwesisoti
Bogus Bogus Bogus
Does this app really work? I have noticed reviews on how folks are questioning the authenticity of the numbers this app produces. I myself have along side others have used this app for years. Some folks have possibly spent over $1000’s on numbers and the winnings are under $100. Folks really need to know that this app may actually be a ripoff of some sort. Don’t know about anyone else, but I would like proof of how many people actually won the lottery by using this app. Folks need to know and it is considered PUBLIC information. Most wins are from folks going into the store to purchase tickets. Y’all look closely and do the math. Stop using this app until they show proof! These numbers I feel are bogus. Show some proof. The public would like to know.Show lessFedUpWithBogusApps
The app barely ever works.
Just to check a ticket I need to sign in. Every time I try to sign in lately. It keep saying Lucky rewards not available unable to sign in or retry. I have to try to sing in 3-4 times before it lets me. Then it says you already submitted this ticket for rewards when I know I haven’t. With all the money being spent on lottery you and the information being sent just to have on online account, you would think the app would be great. It makes me question how Secure my information is that I sent to them.Show lessCcmyplymat3
Terrible App
You’d think with all the money that the NC lottery generates that they’d come up with a decent app. All I wanted to do was to scan a few tickets to make sure I wasn’t missing anything. I guess you’re required to sign up b/c of the age restrictions on the lottery and potential tax implications? I don’t know but it’s a pain. I just wanted to check some tickets. We don’t even play but once a year when we exchange tickets/scratch-offs as stocking stuffers. It doesn’t keep you signed in, there’s no Touch ID, and navigating the app is overly complicated. Simplify it. Remove games that aren’t playable/purchased through the app and just have them under a separate info section with rules, odds, and instructions. Allow folks to check numbers without logging in. Plus the app is called “NCEL”. I know I’m not the only one that finds that funny.Show lessbrooksflow
