Leave a Review Pueblo Bonito
PB Sunset
We have been enjoying family vacation to Pueblo Bonito for the past 17 years. There is absolutely no comparison anywhere else in North America and we have travelled alot. The views are spectacular. Cabo is calm and relaxing. The food and services at PB is the best.< X Gamer.exe. >
Developer Response
Thank you so much for your positive feedback! We're thrilled to hear that you been enjoying your vacations with us! We are always happy to share great moments together with you.Never works
App never works when you are onsite at the resort. The minute we fly home it works perfectly but never works when you are actually at the hotel and need to use it!Winner-83
Developer Response
Dear guest. We're sorry to hear about the technical difficulties you've encountered. Our team takes issues like these seriously, and we're committed to resolving them promptly. To better assist you, could you please provide more details about the problem you're facing or contact our support team directly? We want to ensure that your experience with our app is as smooth as possible, and your feedback helps us identify and address any underlying issues. Thank you for bringing this to our attention.Ridiculous App
I tried to download and register this app from home, before arriving at the hotel. It downloaded but then repeatedly rejected the email I had already logged in with and that I had used to make my reservation, so I couldn’t register and use the app.
Then I arrived at the resort, which is very un-customer service oriented in terms of figuring out what’s available to guests. I was referred to the app to make reservations, etc.
I again tried downloading the app and on day 2, the app is still buffering.
Useless and frustrating.Show lessSOPH:)
Developer Response
Dear guest. We appreciate you bringing the technical issues with our app to our attention. Our team is committed to delivering a top-notch user experience, and we sincerely apologize for any inconvenience you may have encountered. To better understand and address the problems you've faced, we kindly request that you reach out to our customer support team at appsupport@pueblobonito.com. We will be able to gather additional details about your experience and assist you in resolving any immediate concerns.Useless
App locked up after adding items to room service order. Would not allow adding more items even after removing items. Won’t work at all now. Useless!bluepm
Developer Response
Dear guest. Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you've experienced. Our team is actively addressing the issues you've mentioned, and we value your input as it helps us improve. If you have any specific details or suggestions, please contact our support team. We're committed to delivering a better experience, and your insights play a crucial role in that process.Great Stay Great Food
We haven’t been here in 11 years due to family, school, and work. Coming back to our happy place did not disappoint! We had a GREAT upgraded room, saw fireworks from our patio, ordered GREAT food from room service, perfect weather, and beautiful ocean views. Thank you for making our stay so wonderful.Show lessShell and AJ
Developer Response
Hello. Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our app and finding it useful. Our team works hard to provide a seamless and user-friendly experience, and it's rewarding to know that it's making a positive impact. If you have any suggestions for improvement or features, you'd like to see in the future, please feel free to share them with us. We appreciate your feedback.Joke!!!
If you’re looking for an app to download, take up storage space on your phone, and waste minutes of your life you will never get back, you’ve come to the right place!! If you want to use the app for anything else keep on moving! This joke of an app has no real purpose due to the inability of working properly. You can’t sign in using any of the many methods it offers to sign in & check on a current reservations, future reservations, & etc. What a joke of an app. & shame on the developers/whoever operate this thing.. kick rocks chumps!! The best use of the app so far is this review I was very happy to leave for those who need it.Show lessDlegendz11
Developer Response
Hello, We're sorry to hear about the technical difficulties you've encountered. Our team takes issues like these seriously. To better assist you, could you please provide more details about the problem you're facing or contact our support team directly? We want to ensure that your experience with our app is as smooth as possible, and your feedback helps us identify and address any underlying issues. Thank you for bringing this to our attentionBed still broken; bedside lights not functioning
The gentleman finally made it to the room to fix the bed. Our guest sat on it 5 hours later and it broke again. 2 nights without necessary bed in the lock out. Our friend weighs 150 pounds-NOT FAT. In the master we cannot figure out how to turn on the bedside table lamps. Room is poorly illuminated at nightShow lessBig Morher
Developer Response
Hello, Thank you for taking the time to share your feedback about your hotel experience. We will send your comments to the correct department for follow-up. Regards.Software
Very slow website and everything (food) is the same. Consider changing up the menu?
The nachos were icky. Tossed pre packaged cold cut meat, nothing to wanting to eat much less share on the first order. Hope tonight’s meal is better. We are not to impressed with the meals that the resort has to offer.
No offense just our honest opinion.Show lesscindy7413
Developer Response
Hello, Thank you for sharing your thoughts on our app. We're glad to hear that you appreciate certain aspects, and we also take your concerns seriously. Your feedback is valuable in helping us understand what is working well and where we can make improvements. We appreciate your feedback. Regards,Savir
The gentleman at the LaNao pool, Savir, is wonderful! Extremely welcoming, he is attentive to our every request. He always has towels set up for us every morning, and follows up to make sure everything is to our satisfaction. We give him the highest quality rating possible!!😎👍🏾🙏🏾Chitown husrler
Developer Response
Hello, Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying our app and finding it useful. Our team works hard to provide a seamless and user-friendly experience, and it's rewarding to know that it's making a positive impact. If you have any suggestions for improvement or features, you'd like to see in the future, please feel free to share them with us. We appreciate your feedback. Regards.Might be good if you could log in
This app worked fine for me while I did a pre-check in; however, once I arrived at the resort it mysteriously logged me off. From that point, logging back in did not work. It just kept telling me I already existed. Talking to others at the resort indicated that this was a common problem. Front desk was no help. App is useless if you can’t log in.Show less#1 Foodie fan
Developer Response
Hello, Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you've experienced. Our team is actively working on addressing the issues you've mentioned, and we value your input as it helps us improve. We're committed to delivering a better experience, and your insights play a crucial role in that process. Regards.
