Leave a Review Pueblo Bonito
The app is horrible.
I tried downloading this to prep for my trip and it’s a nightmare. I even spoke with someone via Facebook chat for probably 45 to walk me through it. It’s like they don’t believe me. The buttons don’t work half the time. Like for golf, I’ll choose the date and time but when it wants me to pick number of players, it doesn’t let me choose a single option. The app is not freezing. It just doesn’t work. Then the app will suddenly appear in Spanish when I have only ever selected English. It’s so wonky. Don’t download. Just book when you arrive.Show lesscoco lovo
Developer Response
Hello coco lovo, please accept my apologies for your inconvenience as you had it during your reservation process. We already launched a new update, you could be so kind as to update the app. If you keep having the same inconvenience, get in contact with our app support team, and they glad to help you (appsupport@pueblobonito.com) or check our FAQ section on our website. Best regards,Not functional too many bugs
I’ve tried using the ap the last two visits and they need better IT people. It works for a while then you have to reset your password because it doesn’t recognize you any more. Won’t let you update your profile information. Keeps saying my registration is incomplete when I’ve set it up multiple times in settings. Doesn’t link reservations made with concierge to your account. Need to get better for sure!Show lesskimmybrownie
Developer Response
Hello Kimmbrownie, please accept my apologies for any inconvenience as you had it, we are working to improve the experience thought our app and we already launched a new update, you could be so kind as to update the app. If you keep having the same inconvenience, get in contact with our app support team, and they glad to help you (appsupport@pueblobonito.com) or check our FAQ section on our website. Best regards,Don’t even download. Enjoy vacation instead
The app is completely useless and doesn’t work well at all. Please just enjoy your vacation and pretend it doesn’t exist. Not worth the troubleMichaelDV81
Spent 45 minutes trying to log in
I keep trying different ways to sign in but I can never get past the login screen. I can’t believe I spent so much time entering the same info over and over hoping for a different result.BigFanDM
Lots of work needed
The app is nicely presented the big however is that to actually do any functions the app either crashes or just simply doesn’t allow you to do anything such as book any additional services etc software peeps need to really bone up on their skills because as it stands the app is rather dysfunctionalrusswuf
Needs major work
Not an owner, just a guest. I tried logging in to manage our booking, make reservations, etc the only thing the app knows how to do is present a rotating circle of dots and gets you no where. Ugh so frustrating!rcbfam
Change of password
Cannot change my passwordBlondehussy42
Pueblo Bonito app
This app needs serious improvement. It does nothing that visiting the web site won’t. Account access is impossible.Katetaitethegreat
Easy to use
I’m really not sure why this app has such a low rating. I used this app during my recent stay and had no problems whatsoever. I loved that I could make and view my dinner reservations. I thought it was simple to understand and useful!
In the future, I would love to see a map included, pool activities, and be able to access charges on my account. It could be expanded in so many ways, but this is a great start!Show lessJvglfh
Developer Response
Hello Jvglfh, Thank you so much for downloading our app, we are happy to know you find our app useful! Please keep up to date with us on our social media channels for more information and details. Regards.Cannot create account
I have entered 30 plus my account number. It gives me the information from when we purchased in 2008. After that it lists both my wife’s and my email addresses, plus an old land line number that we no longer have. When I click “Send e-mail”, it asks for me to enter an email address. I cannot change the email address or the phone number on this screen. So I cannot create an account.Show lessmcclaink
Developer Response
Hello Mcclaink, Thank you so much for downloading our app. Regarding your feedback, you only can register each contract one email address and this information doesn't be able to update through our app. Please get in contact with our member services team to update your information. Best regards
