Great, but
I have had the catgenie app for about a week and it does almost everything I expect it to. I only have a couple issues with it
1) my cats sometimes like to jump in and out of the litter box multiple times before the 10 minute cat activation countdown is done. That is fine, except in my diary and in my catgenie health indicator, it dings the health score of my CatGenie, prompting me to buy another catgenie (I only have two cats, so no) or to clean my catgenie more often. I would like to see multiple visits within a short time span (say 10 minutes) only count as one visit in the health indicator score.
2) I wish it had the functionality of determining which cat was using the catgenie.
1) my cats sometimes like to jump in and out of the litter box multiple times before the 10 minute cat activation countdown is done. That is fine, except in my diary and in my catgenie health indicator, it dings the health score of my CatGenie, prompting me to buy another catgenie (I only have two cats, so no) or to clean my catgenie more often. I would like to see multiple visits within a short time span (say 10 minutes) only count as one visit in the health indicator score.
2) I wish it had the functionality of determining which cat was using the catgenie.
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Amazing litter box. Useless app
I’ve only been able to use the app once for initial setup. So I can’t update the times or even use the app to order replacements. It’s frozen. Close it. Reopen it. Same. Frozen. Useless.
Keeps resetting to manual by itself
I have the box set to time activation. The Cat genie app keeps resetting the cat genie to manual. I realized this when my cats start to pee on the couch because their box is dirty. This has happened at least 5 times in the last two months.
So I started checking the app everyday to make sure it didn’t reset itself to manual clean. I forgot to check Thursday and Friday. Last night there was pee AGAIN on the leather couch.
After having the previous CatGenie 120 for 10 years (with one replacement), I was looking forward to a newer updated version of the CatGenie 120.... which is the CatGenie AI
I spent $400 on a “smart” CatGenie that has now turned my $2000 couch into a litter box. I am very frustrated.
So I started checking the app everyday to make sure it didn’t reset itself to manual clean. I forgot to check Thursday and Friday. Last night there was pee AGAIN on the leather couch.
After having the previous CatGenie 120 for 10 years (with one replacement), I was looking forward to a newer updated version of the CatGenie 120.... which is the CatGenie AI
I spent $400 on a “smart” CatGenie that has now turned my $2000 couch into a litter box. I am very frustrated.
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Stopped working after a couple weeks
I recently bought a Cat Genie AI. The box itself is fine, but this app has completely stopped updating. I do no have a wifi connectivity issue, it simply just stopped...
App Stopped Working
The first couple of weeks this app worked great. I’m getting notifications when a cat visits (uses the litter box) and when the litter box cycles. I’m able to see how many cycles are left with the current container of SaniSolution, what time the visit occurred and a cycle ran, and I’m able to change the mode that triggers a cycle.
Problem:
Now, I’m only getting notifications when a cat visits. The app stopped updating about everything else completely. I don’t get a notification when a cycle occurs, the SaniSolution is stuck at 238 washes left (I use Cat Activation mode which apparently doubles the number of washes), the last cat visit and cycle times aren’t updating, and I can’t even change the trigger mode for the cycle.
Attempted Solution Steps:
There’s just no information on this online that I could find so I tried the following...
1. Shutting down the app completely. I’ve removed the app from the background and restarted my phone.
2. Unplugged the CatGenie for 5 minutes and then plugged it back in.
3. Opened the app and..... DOES NOT WORK.
Other than the app, the CatGenie works great. It’s still on Cat Activation mode and cleans the litter box really well. Just in case there are those who will use this as a reason not to get the CatGenie. I still recommend it. Just don’t get the “AI” that doesn’t work so well.
Problem:
Now, I’m only getting notifications when a cat visits. The app stopped updating about everything else completely. I don’t get a notification when a cycle occurs, the SaniSolution is stuck at 238 washes left (I use Cat Activation mode which apparently doubles the number of washes), the last cat visit and cycle times aren’t updating, and I can’t even change the trigger mode for the cycle.
Attempted Solution Steps:
There’s just no information on this online that I could find so I tried the following...
1. Shutting down the app completely. I’ve removed the app from the background and restarted my phone.
2. Unplugged the CatGenie for 5 minutes and then plugged it back in.
3. Opened the app and..... DOES NOT WORK.
Other than the app, the CatGenie works great. It’s still on Cat Activation mode and cleans the litter box really well. Just in case there are those who will use this as a reason not to get the CatGenie. I still recommend it. Just don’t get the “AI” that doesn’t work so well.
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ux nightmare
Crazy how much the device costs vs. how bad the app is. After updates were made to the app you still can’t have more than one user on an account. Huge disappointment that my husband and I can’t both control it on our phones. This app was poorly designed without enough user research. But I HAVE to use it... so i guess idk what their motivation would be to make it better. Please take notes from the iRobot people.
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Buggy
App suddenly stopped updating the diary. I have to completely delete and reinstall the app to get a diary update. It worked great until the latest app update which was supposed to “fix” the diary problem. LOL. So the Genie itself is a life changer but the AI part that I paid xtra for, not good. Long way to go app developers. Sorry I paid more for the AI version. Please keep working on it!
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Good start
I have 2 CatGenies for our 3 cats and we LOVE the machine. No problems except the sensitivity settings need to be tweaked. I wish they would update this to recognize microchips so it can tell which cat is using them. It also freezes up a lot.
You can just tell at this point in time (1/2021) it’s a new app and needs work but has potential. Keep working on it, and it can be truly the end of clay litter boxes forever!
You can just tell at this point in time (1/2021) it’s a new app and needs work but has potential. Keep working on it, and it can be truly the end of clay litter boxes forever!
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Hate the new update
With the old App I could restart the CatGenie on my phone. With the new update it just sends you to a help page. It’s sometimes necessary to restart it from my phone when I’m at work. Please bring this feature back.
They fixed the app!!!
Low water pressure cannot be fixed in the app (play). I know it’s just the cat litter.
