Leave a Review HSBC US
Check deposit
Image capture of checks is very substandard. Iremote checks
Annoying a d frustrating
Your mobile deposit system is terrible. It does not allow me to deposit my own or others’ personal checks. Your app tells me it can’t red the bottom numbers- which other banks always accept. I tried twice with your telling me the check was not taken. I then went to Wells Fargo and deposited the check. Then the next day I saw that you DID take the check ! This mixup caused me time on the phone with your agents. I was told my check was accepted. Today I find out it was Miranda you deducted the money from my account. I plan on leaving HSBC after Xmas. Your app needs work!!! I was told you are working on your problem. Fix it! If you cannot, hire people from Wells Fargo: they have done it for their bank.
ADDED: I have tried all your suggestions . No good. I can deposit only cashiers checks that I have to go to Wells Fargo to get. What a nuisance. Get some tech guys from Wells Fargo: their mobile deposit takes all check. Maybe they can show you how to do that.Show lessPoet Bob
Developer Response
Hello! Thank you for taking the time to leave your feedback. We apologize for the inconvenience you have experienced with the Mobile Check Deposit feature. If you are having difficulty with this feature, please try to place the check face up on a dark background, rotate your phone, and press the camera icon. Make sure that all four corners of the check are inside the red box. HSBC can only accept photos that are sharp, clear and show all 4 sides of the check. If you still experience any issues, please contact us by starting a live chat with this link: https://www.us.hsbc.com/ ^RFDepositing checks don’t work most of the time
The deposit check function doesn’t work most of the time. I’ve had this issue multiple times already. It didn’t work for me last week and I had to deposit the check to another bank, which was successful the first time. I did manage to successfully deposit a check today but there are more failures than successes. This needs a permanent solution!Show lessfrustrated client in OC
Mobile Deposit never working
For almost a year now, I have to take an average of 12-15 photos for each deposit. Always gives me error message. Mind you, the phots are brightly lit from all sides, on beach non-reflective background, with all sides/corners clearly visible. Frustrating.Dome11
Mobile Deposit/RDC feature
The app is basic but that OK as I don’t use the account for my day-to-day transactions. One thing that seriously needs to be fixed is their Mobile Deposit (RDC) feature for checks. It is very rare that I can deposit a check using the app without getting an error (I.e. numbers can’t be read; use a darker background; we can’t process your transaction, try again later). It makes me not want to use them as it is to cumbersome to deposit a check. Though it say it can’t read the numbers, the numbers are clearly visible and surrounding area is clear of any writing/memos. Please update your RDC system.Show lessJersey_boi
Could not update, lost all data
Because I have changed my Apple ID, I was therefore not able to update this HSBC app. I tried several times and it was not possible.
The only solution was to delete the app and then reinstall it.
Therefore I have lost all of my login data, and it is a major hassle to get the re-installed app up and running.
Very disappointing.Show lessLinLin64uk
Terrible authentication and extremely unresponsive
It’s 2020. Convenient ways to use biometrics have been pretty established, yet HSBC requires, yet one more password, just for this app. This is not necessary for a secure system. The HSBC account already has a password. The app can be locked to FaceID. These systems can work together to create a secure system. Most banks already do that.
The interface is also terrible and unresponsive. For example, the setup process for this password doesn’t explain what the requirements even are. You have to guess. If you guess wrong, it won’t even inform you your password doesn’t work. The continue button just won’t work. It’s truly a miserable experience and feels like the app was written with decade old technology.Show lessThisIsBa
HSBC needs a new team for Ap
Terrible functions that always fail to work. Crashes a lot while signed on, unable to sign on, with basic functions such as deposit or transfer not working. Check photo for deposit - when it’s working - often requires many trials - no helpful features like light or image sharpening which other banks mobile aps have. Really the worst ap I have on phone to have during a pandemic when branches are closed and phone service extremely limited. They really need to step up their mobile and online game.
And 2 days later someone responded to me with how to trouble shoot ie how to take photos of the check. I appreciate the tips. But I have tried them all and have also send a concerning email and participated in chat - where agent admitted said that they know of the problem and is working on it. Doesn’t change things. Only solution was to open up another bank account - like TD and Chase - where the same checks were accepted without a glitch.Show lessSnacktruck
Developer Response
Good morning! Thank you for taking the time to leave your feedback. We apologize for your frustrations with the app. If you are having difficulty with the Mobile Check Deposit feature, please try to place the check face up on a dark background, rotate your phone, and press the camera icon. Make sure that all four corners of the check are inside the red box. HSBC can only accept photos that are sharp, clear and show all 4 sides of the check. If you still experience any issues or have any other questions, please contact us by starting a live chat with this link: https://www.us.hsbc.com/ ^RFHorrible app and horrible app
App is absolutely useless. You can see transactions you made right away. It takes couple of days to see them. More then often app doesn’t work. I can’t make payment trough the app. Need to go on a desktop computer do so. Very inconvenient. Bank itself is horrible. Had fraudulent transaction on my card and had to call 800 number. Waited 30 min and person with very very heavy accent answered. I couldn’t understand half of the things he saying and on a top of it his microphone was not working properly and call was very static. At the end I saw partial return to my card from the transaction MONTH later!!!!!!!! Now have to call and go trough all of this again!!! Horrible customer service. Maybe this was ok in 2000 but not 2020. There are plenty other banks with good customer service and advanced system.Show lessLan0p
Stupid design
Old app no longer works so cannot get the code to transfer to the new app.JCHHenderson
