Telehealth by SimplePractice User Reviews

Telehealth by SimplePractice

SimplePractice LLC

Health & Fitness

Medical

Reviews Summary

Positive highlights

🙌

This app hasConvenient and time-saving

🤗

This app hasHelps maintain regular appointments

🔒

This app hasHIPAA-compliant and secure

🧠

This app hasEffective for therapy and counseling

🤝

This app hasHelps build strong provider-patient relationships

🌟

This app hasExcellent user experience and interface

🌍

This app hasAccessible from anywhere with internet

🚀

This app hasSeamless video and audio quality

📅

This app hasEasy integration with calendar

💬

This app hasUseful chat and text features

Negative highlights

🔌

This app hasDrains device battery quickly

🌐

This app hasConnectivity issues and dropped calls

🤖

This app hasOccasional technical glitches and bugs

🔍

This app hasLack of whiteboard or collaboration features

📞

This app hasLack of phone support for troubleshooting

🚫

This app hasBlocked downloads on certain platforms

🔒

This app hasPrivacy concerns with data collection

Top reviews

Most RecentHighest RatedLowest Rated

Can’t hear my therapist but can see them

I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?

Show less

Mountain Chickie

3 years ago

Audio/Video

Video gets choppy and sound echoes at times

SDPAllen

3 years ago

Keeps overheating my phone!

Overall, the app functions OK, but I tend to use it from my car (to have private space), and this app almost always ends up causing my phone (iPhone 8) to go into thermal shutdown at least once over the course of a one-hour therapy session, particularly in the warmer 3/4 of the year. My guess is that the encryption/decryption is using so much processor power that the phone overheats. No other app on my phone has this problem. It is very annoying to have an unexpected shutdown in the middle of an intense session! Please fix this! For instance, have the app fall back to voice-only connection if the phone is getting close to overheating, or reduce the video frame rate.

Show less

Zephyr Penguin

4 years ago

Telehealth with De. Lewis

My sessions with Dr. Lewis have been most therapeutic. Even when I didn’t think they were going to benefit me, I looked up and I was better able to process my deep emotional hurts. Thanks be to God for an outlet that I needed and didn’t know I needed. I am better for having these sessions and most appreciative. I recommend that this be a built in part of our annual health check, just like we have to do blood work and check our vitals to see how we are doing? It is a necessity.

Show less

Yvyfe

4 years ago

Truly a lifesaver

I have been using Telehealth since COVID. I would have been in serious trouble without it.

I moved almost 100 miles for a new job just before COVID. I am on several medications without which I cant work, but which require me to see my doctor every month.

I couldn’t transfer care because no one was taking new patients when COVID struck. I physically couldn’t drive 200 miles to see my doctor (I’m disabled).

Using Telehealth solved all my problems: no long drive required to continue my meds and keep working.

Recently, I became entirely unable to drive. Telehealth has allowed me to interact with multiple specialists, reducing or eliminating the need for transportation.

I truthfully don’t know what I would have done or what condition I would be in now if I didn’t have Telehealth. Thank you to the people who developed it. I hope they know how critically important their work is.

Show less

KingMaryWhiskey

4 years ago

Rural area Telehealth

Telehealth provides an option for my clients that live more than an hour away to connect. I was using Telehealth before the pandemic ad so it was easy to make the switch when Telehealth was required due to the pandemic. I live in a rural area where clients don’t have access to high speed internet. The video may be glitchy when the clients don't have good bandwidth but we all know that and work around it, the audio comes through well. I like that Telehealth has allowed me to keep continuity of care for clients that move across the state. It is very easy to switch to Telehealth sessions if they were in person on my calendar. People can call up the day of the appointment, tell me they have a sick child or a snow storm and can’t make it and with the press of a button they can be sent a Telehealth link through their email. This has cut back on cancelled sessions tremendously.

Show less

Eve@CC

4 years ago

No active call bar

If I go out of the call to look at an email there is no bar as with other call apps that I can easily click on to return to call.
Phone would time out while waiting for other person to join call and I’d have to reopen the app.

NLT fav

4 years ago

Read ALL of the privacy sections

It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?

Show less

Sterling 943

4 years ago

Response from developer

Hi there, I’d like to address your concerns with our Privacy Policy. To clarify, our Privacy Policy does apply to the Personal Information we collect from our customers, but doesn’t apply to clients’ Private Health Information (PHI) stored in customer accounts. Client information is protected by more stringent HIPAA regulations and our BAA. SimplePractice is HITRUST certified, which is the gold standard for measuring the security and compliance of an Electronic Health Records software. We do not sell, or disclose client data to third-party platforms in any capacity and take great precautions to ensure that our team is properly trained to handle PHI, when necessary to help customers with account specific questions. The Personal Information we reference in the Privacy Policy only applies to the information customers disclose when creating an account, reach out to us for assistance with their account, information we request when verifying a customer’s identity, or if they decide to interact with us through one of our social networks. The collection of Personal Information is used to directly service our customers, and internally analyze how we can best help our users and enhance our product. Our third-party partners are covered by our BAA and are only given the information necessary to provide services through our platform, such as our Online Payments function. They also do not sell, or share information collected through our platform. The use of cookies, or data collected through online activity is not unique to SimplePractice. Unlike some sites, that share and sell data, the sole use of this data in SimplePractice is to identify trends in customer engagement, diagnose server issues, protect against security breaches and manage risk. Thank you for your thorough review, let me know if there’s anything I didn’t cover, or if you’d like me to elaborate on any of the points made. - Ruth

Overheats every time

I’m thankful for an app that creates a secure connection between me and my counselor but I’m not sure what’s going on in the background for this app. I can be on Zoom meetings, using Google Meet or Skype, for work or to “visit” with family, for hours without a problem but five minutes into a Telehealth session and my phone is overheating. Case off, unplugged, screen so low I can barely see my counselor, sitting on a laptop cooling pad, yet it’s baking. It’s happened enough that either my phone’s battery needs to be replaced or I need a whole new phone. It also creates a lag so long it negatively impacts communication between my counselor and I. It’s really disappointing.

Show less

ISB525600

4 years ago

Loosing face and sound signals

I checked the connection like I was told to do at the beginning, and it was saying excellent. Most of the first half an hour was very good. I’m describing below the last 20 minutes of the meeting.

Midway of the meeting I was able to hear the person very clear but not her face for about 3 minutes and after that her face signal started to come back little by little but fussy. When I was able to see her clear, the the problem was with voice. I wasn’t able to understand her very well because the sound was in and out.

Show less

Chichi08272020