Opened an account. Went through a 2 week long ordeal to get verified. Then less than 12 hrs after getting approved my account is closed for being fraudulent. Called the customer service line and was informed that they do not know why it was closed, and no way to rectify. No manager to talk to, and “not allowed” to talk with fraud department. Definitely the most bizarre experience ever in dealing with a bank. Definitely don’t recommend.
I use nearly a dozen finance-related apps. This is by far the worst. The user interface is poorly designed. It’s a pain to do anything on this app. And that I can live with.
What I can’t live with is how buggy this app is. I’m constantly getting random errors. The app doesn’t recognize that I don’t have TouchID. The app doesn’t have support for FaceID even though it’s been out for years and iPhones made in the past few years only have FaceID. I need to go through two different steps to sign into the app —not two factor authentication, two steps to enter my password because it doesn’t pull it from my keychain like every other app. And now, for the past week I haven’t been able to access the app at all. I get an error on login. I deleted the app, reinstalled, but nothing.
And if this app is so poorly designed, my data can be vulnerable. If it has so many issues I’m aware of, how many security issues are happening behind the scenes no one is aware of?
As an American based in London, it is incredibly inconvenient that Barclays does not make its UK account app available in the US App Store. Instead, I must use a browser-based tool on my phone which is not even mobile optimized and does not support more advanced authentication options that are available in-app. I don’t want to have to change my App Store country to have to get just this app when every other app I use is available in both countries’ app stores. Not a very advanced or client-centric approach.
first, FaceID only works sometimes. tried switch off/on Barclays app FaceID settings on iphone, and also quit and relaunch app, issue still occurs.
second, after FaceID doesn’t work, i typed the passcode manually. However, every time after typing a letter, an alert pops up “Barclays US pasted from iTunes”. what does it mean?? i’m getting scared as i’m not sure if it is even secure to type my passcode.
i’m looking for the feedback. thanks.
On top of the fact that Face ID doesn’t work they take forever to clear checks. It’s been 10 days and I’m still waiting. It’s like they transfer the money from whatever bank they are cashing the check with, count it several times to make sure the check fully cleared then hold it for a few more days to make 100% sure no one claims fraud before they release your money. Put people money in their account so they can dispose of the checks properly!
Just tried to log into my accounts and can because the app version is not supported by iOS 15. Will there be an update soon?
I’ve been a fan of Barclay’s for years, and the app is acceptable for balance checking (only).
Unfortunately, it was recently fired an error and insisted on an update that isn’t available.
It’s also a shame how out of date it is, and update very infrequently. A few extra features and regular maintenance would make Barclays far more attractive. The savings rates are ok, and no ridiculous fees, so that’s a plus.
The fact that this app has been so bad for so long is mind boggling. This is a major international bank with an app that has the same quality of apps I had on my iPhone 3 in the mid 2000s. I love their online savings rates but I am seriously considering moving my money out to a bank that has kept pace with the current tech generation. An app’s quality and user interface can say a lot about how seriously a company takes itself. Other than making simple transfers there is nothing else this app can do for you...you will have to pick the phone up and wait on a hold line and talk to someone to do anything else. This app is like using dial-up and AOL; if you’re into retro tech this may be for you.
As someone who loves opening their banking apps for no other reason than to cheer myself up on a bad day by seeing the result of my hard work and savings-self-discipline, I hate this app. Upon initially logging in, it shows your AVAILABLE balance... not the actual balance. This wouldn’t be so bad except for the fact that they always seem to put my money on hold for almost a week for some reason. You can’t even modify the settings to make your default screen display your real balance. Barclays, I love you (although your interest rates could be more competitive), but this is a world that loves immediate gratification (one of the things that makes saving so difficult), so when people deposit money, they want to see it immediately. P.S. A chart or two showing you the monthly, yearly and lifetime performance of your savings would also be nice.
Have had numerous issues authenticating with what I suspect was a newer version of this app. In addition my linked bank accounts have been cleared and I must re-enter them. To the best of my knowledge there was no advanced communication of these changes. This app is not even remotely as good as Bank of America, Citi, etc. Clearly Barclays does not have the level of IT quality assurance and usability that their competitors do
Burton Clark
MAGiardinello
BSamuel327
emily_1899
Amira A
payments!
dannyincolor
dizzlemetimbers
aspencomputerservices.com
veryannoyed77
