Literally the worst mobile app ever. If they didn’t have such good accounts and Rewards i would have transfer my money to my credit union. Literally who is smaller but their app is 10xs better. And more informative then barclays half baked app with almost no investment.
It’s not informative I can’t view my account statements, I can’t see how much interest I accrued during the month that I’m in. Something my credit union shows me so I can see and be excited about my money growing. I can’t manage my user name or customize my account or my greeting or anything I mean this is literally as bare-bones as it gets this app . that’s why I give it one star. A banking customer like me who has Wells Fargo and a really Member oriented credit union that really puts clients is not impressed by this app oh im 22 btw
I don’t use Face ID, but every time I type in my password, the app automatically checks the “use Face ID” checkbox even if I have previously unchecked it. Then, I get a pop-up that says “Face ID not configured on this device.” The fonts in the app also don’t seem to be embedded within the app, and everything just appears in Times New Roman. As soon as they work out these two bugs it will be a 5 star app again.
I’ve had my Barclay savings account for about 10 years, maybe 9, and this has been the most reliable bank I’ve experienced. I recommend to everyone who’s in need of a bank account that you won’t have quick access to the funds. I like the auto draft feature and I’ve never had issues with money going missing (as I’ve experienced with brick and mortar banks). In reference to the app, I basically use it to check my balance, set up one time transfers, or to deposit checks. Those features work well for me.
When I launch the app on an iPhone 11, it only provides an option to enable Touch ID (which this phone does not have) but no Face ID option. However, the screenshots in the App Store show the Face ID option.
Update: Increased rating to 4 stars when Face ID started working all of a sudden.
App worked beautifully but recently quit offering the Face ID option on my iPhone 11 Pro and is stuck on a Touch ID setting. Of course, there is no Touch ID on an iPhone 11 Pro. Downloaded again and no Face ID option appeared.
The app is extremely bare bones and not in a good way, the only purpose it can serve anyone is displaying your account and at most you can execute a transfer or deposit but cannot setup reoccurring transfers through the app or manage ones setup on the browser. Don’t expect this to change since the last update to this app came 9 months ago, you’d be better off bookmarking your account on you mobile browser and then dealing that way. The lack of support for this app is annoying and you can tell it was just an afterthought. I won’t hold my breath but, I’d appreciate if Barclays hired a team of developers to actually give their apps support and expand the features.
It seems to take a long time to load and recognize Face ID. Then it tells me I need to sign on with User Id and PW but then I get another error message and can’t get into app. There isn’t an iPad app like they have for the credit card. I often just sign into through a browser making this app useless. I even got locked out of my account entering the PW they said was wrong but wasn’t and when I tried to get the account PW reset by having to call I was told my account was fine.
Great bank but the app itself needs to be updated. Does not accept Face ID and the Touch ID did not work on my old iPhone 7.
I keep having to type in my password several times. Just an unnecessary hastle.
The app itself is just clunky and outdated. Not very aesthetically pleasing as well.
Also, why are the credit card and savings/banking on separate apps? Please combine them like Chase and Charles Schwab. Those are great apps. Learn from them!
How on earth someone looked at this app, and said yeah we are only allowing people to manually type they password on a mobile phone. No support for pasting a password or iCloud Keychain. Who uses long password for a bank account anyway ? 🤦♂️
Seriously, this is an app for a company that manages $155 billion in asset (Wikipedia 2019) and they thought yeah, we are going to create an app that’s less useful than our site and much harder to login.
I only got a Barclays high yield savings account (instead of the Marcus account from Goldman) because of the mobile app, and I’ve been sorely disappointed by its consistent inability to work properly. First the app would crash every time I tried to log in, now it gets stuck on the two-factor verification page (and I never actually receive a text to my cell to verify). Do NOT expect to be able to access your Barclays savings account from this app!!
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