Leave a Review Dairy Queen® Food & Treats
Cheated
Didn’t get the right amount of scoops for a large heath blizzard again! I have 5 to 7 a week. So I know when I have been short scooped. Three out of 5 are usually shorted sometimes 3 or 4 are short scooped out of 6 a week. Sometimes I have 7 a week if I’ve had a bad week. At least 4 or 5 get shorted! I was told a large gets 3 or 4 scoops to a large. There have been times when I only received one scoop for a large. By the time my husband gets home with it. It’s to late to complain . That’s why I’m finally complaining! I’m like a alcoholic but I don’t drink, I am addicted to blizzards. I love Heath Blizzards with hot fudge sauce.
I just recently got your app, Don’t make me sorry and take my business elsewhere!
I guess I could take my business to Culver’s, I like to freeze my blizzards anyway. I could just stop at Culver’s in Ft Wayne. Order 6 or 7 and freeze when I get home.
Blizzards should all be made the same. I’m always charged the same! I started to add fudge to it as a option cause I thought it would help, it didn’t help but I prefer just HEATH.Show lessLOIS KR
Trash Can Hands and such not great friendly people
I went through the drive-thru on 9/13. We had ordered two blizzards. Thank goodness I got to the window to watch them being made. The young lady pulled out a trash can, then crawled on the floor and after all that made our blizzards. Not washing her hands nor did she put on gloves. There was a nice young lady who handed me the blizzards and I told her I didn't want them. She said she would redo. She put gloves on to make but meanwhile the entire staff came out to look at us. I could read a boy's lips who was a cook but I won't put it in my review. The nice girl who I can only describe as having a nose piercing went to the front and another girl who was wearing a red shirt just opened the window, turned the blizzard upside down which these were the only good parts of our interactions with her. She closed the window as I was asking for spoons and napkins. I tapped on the window which seemed to bother her and asked for those items. She gave us our spoons and 1 yes 1 napkin and again shut the window so fast I couldn't even get a word out.
Nice service NOT.
Would you eat something when you saw the person lifting and moving a waist high trash can, crawl on the floor behind where the trash can was and not wash her hands or even put on gloves? I really don't think many would.Show lessX employee CBL
Was ok until…
I enjoyed using the app until I started to notice too many nuisances with the whole point system. You want to scan to earn points, forget it, you can only scan the receipt. So you go scan the receipt, “sorry you’ve reach your daily limit.” Even know it’s been 10 days since your last scan. So basically they can and will bar you or only allow you to earn points whenever they please. So your $20 order may get 0 points this time but your $2 order, no problem. I swear it’s a waste of time. Is rated go to places that allow you to get points on all purchases. Not just the ones they think is a “we have to give too many points order.”
Also when I say I have a reward, when I scan it, nothing. Same price. They have to go get the manager, undo the order. Then I have to reorder and the whole ordeal takes 10 minutes.Show lessLive Wire 2
Rudeness
The guy at the register was very polite.
The back staff however making the treats ( red hair) was the rudest person I ever encountered. I asked if sprinkles could be added to the strawberry sundae as the ap doesn’t allow you to add that and she snapped “ you have to pay for that”. I said that’s fine. She said go talk to him at the register and turned away. I went to him but he didn’t know how to do it. She went to get the manager who asked me if there was a problem. I explained all I wanted was sprinkles and I was happy to pay for it . He told me it would be $1.06, I paid it. Miss red hair glared at me as she completed our order. She placed it on the shelf but did not bag it just walked away. No flip on the blizzards; they were now half milkshakes. I finally asked at the register for a bag to do it myself and red hair snaps put it in a cup tray, we also needed a bag but carried the banana split walling with the tray. Our ice cream was melted, I paid $1.06 for 4 sprinkles (I counted them) and no free Dilly bar for National Ice Cream Day even though I asked.Show lesshrammamel
Developer Response
Thank you for sharing your feedback, and we’re very sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator at that location for immediate and personal assistance.Won’t be back to this location
The people here are very rude. I placed a mobile order and it was pouring rain. The young girl at the drive-through told me that I needed to circle back around because my order had not pulled up yet. I circled back around the drive-through and when I pulled up, she said I told you you needed to come inside to pick up your order. She was very rude and again it was pouring rain and I had my newborn son in the back seat and explain to her that I was coming through the drive-through for that purpose so that I did not have to get him out in the rain. She said well the next time you need to make sure that you listen to my instructions and you need to figure out how to order appropriately in the app and do a drive-through order instead of a pick up inside order, this is the second time I have dealt with someone being rude at this location. Previously, they had forgot to make my order and I was sitting in the drive-through for nearly 10 minutes and had to blow my horn to get someone to come back to the window and told them that they were missing half of my order. Clearly, they need to get their stuff together and be more careful about who they hire or get a new manager that is going to take care of this and not allow their staff to be rude to their customers. I will not be back to this location in Athens, Tennessee again. I will go to the dairy barn or the grocery store before I ever step foot back on this property.Show lessBug KK
Developer Response
We’re very sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator at that location for immediate and personal assistance.I WISH I could give it 0 stars!!!
DQ Southaven was the WORST! I placed an on line order. The system generated a ready time 10:15pm. I get there at 10:14 the drive-thru is closed. I go inside there's 2 people in front of me that placed their order at the restaurant. The 1st person had multiple orders, the 2nd person placed her order then I tell her I had an online order. Part of the first order is complete then the cashier asks about my order she turns and the cook continues to work then the 2nd part of the 1st order is complete the customer leaves my order is placed under the warming light and the cashier continued to work on the second order after 9 minutes of this cashier walking in circles I finally got my order the cashier never speaks passed me my order and turns around. I leave, the fries are old and the sandwiches is nothing that I asked for! I go back it's 10:39 the doors are low led the lights are off and all the employees make an obviously purposeful effort to not look at me. Now I've spent 13 dollars on a Dr Pepper, cold fries and a sandwich I can't eat!! I call the number and of course, "no one is available to take your call!"Show lessTonie m
Bag Charge
It would be nice for a mobile order to give the option to get a bag or not, especially if I just get a blizzard … why charge me a bag for a single blizzard? What am I going to do? Let it melt in the bag before I eat it?Nayite
Developer Response
Thank you for sharing your feedback. We are actively working on an update to fix this very issue. We hope you will give the app another try.Points expiry
Points expiry is stupid considering you’re selling and tracking our data. It’s hard to support this type of model. 7-11 lost my business for this reason. Why should they expire if you have loyal customers.littlebird9
Developer Response
Oh no! We sincerely apologize for the trouble you've had. We'd be happy to look into this for you. Please contact us through the Help & Feedback section of the app or at DQ.com/en-ca/contact-us/Eh
Ordered via the app then went to pick up in store as the app does not allow for pickup through drive thru option. Entered store and was never greeted by any staff could see three staff just working the drive thru and no one working front counter. Waited several minutes to be acknowledged by anyone and then same three more what appeared to be adult staff and still no one acknowledged my presence. Finally a young lady that had seen me when I first entered came over reluctantly to the counter and just stood at the register with no action to acknowledge me then I finally said are you ready and she did yes and I told her I was picking up. I could see my bagged order had been there ready the whole time and then they now had to make our ice cream order. Needless to say our food was very cold by the time we got home. DQ needs to train staff in customer service basics. Acknowledge customers when they enter and not ignore them. Will not be going back.Show lessJrkkb
No longer supports my phone
Says I need iOS 16 to run. My phone still works great. Silly to have to upgrade for a Dairy QueenApp.Spokethedoggie
Developer Response
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to look into this for you. Please contact us through the Help & Feedback section of the app or at DQ.com/en-ca/contact-us/
