Leave a Review Dairy Queen® Food & Treats
Employee ZERO help with App
I tried to use the app to order at ‘my’ store but couldn’t find chicken tenders - went in and they said their store does not have hot meals - just pretzels and some other items. So I switched stores on the app - I added the half price offer for a chicken tender meal and ordered the meal but no discount was applied. I went ahead and ordered as I had about a 10 minute drive to the other location. I went in to pick up my order and asked the clerk what I had done wrong that the discount was not applied (I only ordered tonight because of the email DQ sent me about the special). She said she doesn’t use the app and couldn’t help me ….. ok …. how am I supposed to get help? I did upgrade to a shake …. could that cause the discount not to work? I love Dairy Queen and downloaded the app hoping to enjoy some rewards this summer! I will continue to enjoy DQ - just frustrated with the app and lack of service tonight but I love Dairy Queen!Show lessNeedHelp WithApp
Developer Response
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to look into this for you. Please contact us through the Help & Feedback section of the app or at https://www.dairyqueen.com/contact-us/Nope
No offers on the app, this is completely useless. Why would people use this if there are no benefits or incentives? You should get a free blizzard for just signing up.PatrickN141
App does not work
App does not workJonirene0727
Unhappy with information and app
The employee at the window was very nice and helpful! When I tried to order the mini blizzard for 85 cents, the app kept giving me the message this offer is not valid on this order. When I drove through and asked at the speaker if I could order 2 mini blizzards for 85 cents each I was told that the offer was only good in the mobile app. I removed everything in my order and started over. I finally drove back through the speaker and explained my problem she told me to show my app at the window. I find out I can’t order 2 mini blizzards only 1 and the second one can be any other size. It has taken me 28 minutes so far to get my order of two blizzards. One employee didn’t listen to my question ir she just gave me bad advice. The second person figured out the problem. It has taken entirely too long to get two blizzards
Cyndi Geisen.Show lessExcessive wait time
Developer Response
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to look into this for you. Please contact us through the Help & Feedback section of the app or at https://www.dairyqueen.com/contact-us/Messed up items/order
I asked for extra topping and did not get it. I had to pay extra for that. It The Diet Pepsi and Dr. Pepper did not taste right. I asked for added onions on a burger and they added pickles which we asked to remove, and still no onions. We got the pretzels and queso with no queso dip. The order was not ready when picking up, which is not a big deal if it were all correct. Then needed to ask for the ice creams and drinks as they were not being given at pick up.
We love Dairy Queen and usually NEVER have an issue with the food. We usually talk it up on how great it all is!! The last two times ordering and picking up have been kind of a waste. I did not complain the last time because mistakes happen, but this time its a lot of things and same people. Unfortunately was not satisfied as we usually are. A little disappointed and hoping its just a fluke or a few bad days. Fingerscrossed.Show lessChebLT
Developer Response
Thank you for sharing your feedback, and we’re very sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator at that location for immediate and personal assistance.Customer service
I don’t know who the manager or shift lead or assistant manager that was there tonight or her crew I just wanted to say way to go under pressure! The lines piled in quick and your crew held it together and handled everything with ease and smiles on their faces the entire time just wanted to say thank you and your smiles don’t go unnoticed keep smiling we appreciate you guys!!!!! August 12th close shift! Lady in the red shirt is AMAZING!!!! A very long wait for our order and sadly our ice cream melted before we got home ( ordered food and ice cream for dessert) but ended up waiting to long in the drive thru line but besides that absolutely amazing definitely be back! Thanks palm beach crewShow lesssunnyzladii
Developer Response
Thanks for the feedback! We absolutely love to hear you had such a great experience with us and look forward to you enjoying our food & treats with us again. DQ® does its best to make ‘Happy Taste Good.’Great Service
On August 10, 2023 at approximately 9:42 PM, I made an order for a combo and a drink. Once I realized that they closed at 10 o’clock I called the store to try to cancel my order. When I spoke to the young lady about my reason for canceling, she said there was no problem whatsoever, and that they would have my meal hot and ready for me when I got there. My wife picked up the order and the order was as promised. The fries were crunchy and hot. The burger was hot and delicious. These kids that work there could’ve easily said no problem will cancel the order for you, but they didn’t. What a great job. This is why I love Saint Cloud Dairy Queen so much. Great job guys. Thank you.Show lessKisscop
Developer Response
Thanks for the feedback! We absolutely love to hear you had such a great experience with us and look forward to you enjoying our food & treats with us again. DQ® does its best to make ‘Happy Taste Good.’Mobile order wait too long
Placed a mobile order and arrived before we needed to pick it up. I noticed my ice cream had already been prepared so it was put into a refrigerator. The first item they prepared was the chicken strip basket. It was made with fries instead of onion rings. None of the other items were ready, when the chicken was ready and the onion rings came up, they were sitting on the counter under the heat lamp, and the other items hadn’t come out. I asked to have those two items so we could start eating. When my husband finished his chicken and he went back to the counter to see where his fries and my chicken strips were. Service is disjointed and haphazard.
Two other customers were waiting before us for a while. Another woman came in and placed an order, she waited with us. She received my order of chicken strips with the fries they accidentally made for me. I have been here other times when the Service was better.Show lessLerayicecream
Developer Response
Thank you for sharing your feedback, and we’re very sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator at that location for immediate and personal assistance.First App order for pickup to eat in
How convenient to figure out what a 3 year old (and I ) want for lunch and order right before I left the house. Cost wise—better than McD’s for what you get! Order was ready, except for the kids ice cream cone (and I admit—nothing worse than trying to get a little kid to eat food with an ice cream staring at them, so being able to delay that is a huge plus! My shake was in the fridge, ready for me at my convenience. The staff member greeted me and told me some things that were available for kids meals to consider, for my next visit (which will be soon!) she was super-nice & helpful! Lastly—the restaurant was spotless! This new DQ is doing EVERYTHING right & I hope they are very successful! Get the app-you will save $$ -lots of specials!Show lessJeannieNY
Developer Response
Glad you like it :)App Freezing Issues
Just gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑
Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere.Show lessdoofer238
Developer Response
We can't replicate this issue - could you reach out to us through our contact us from on DQ.com with you more information, so we can try to make it right? Thank you!
