Leave a Review Dairy Queen® Food & Treats
Will not let me log in
I previously had this app on my phone but then deleted it because I rarely used it. I reinstalled it to make an online order and tried to sign in. Signed in through Facebook and it took me through a “sign up” process. When I got to the end, it told me my phone number was already taken. Of course it is, because I already have an account through FB. Decided to try using my email instead to sign in. Reset my password and it took me through the same “sign-up” process which ended with the same error. How can I sign on if every time I try to access the app it makes me go through this sign up process and won’t let me proceed because I’m TRYING TO USE MY PHONE NUMBER AND AM ALREADY REGISTERED???? This is so frustrating. I don’t want to order as a guest because I want to get the rewards. Also, there is no place to trouble shoot. What a waste of my time.Show lessBeckiAnnVan
Developer Response
Thanks for taking the time to share your thoughts. We’re sorry you’re experiencing this issue. Sometimes apps act up. Please try deleting and reinstalling the app. If you continue experiencing this issue, please reach out to our Fan Relations Team at dairyqueen.com/contact-us. Please provide your email address along with the device you are using so they can ensure our technical teams have the information needed to assist in troubleshooting the issue.Horrible !
I have no idea what the purpose of ordering ahead of time through drive-through does anything I showed up on time but since the location was so busy, I had to wait in the drive-through for 15 minutes only to find out that they didn’t even have my order ready yet and that I was supposedly supposed to go in the store for mobile pick up’s. Why do you guys have the option as drive-through when you make us go into the store? Anyways I could have went into the store when I got there in 15 minutes earlier and got my order and left instead, I sat in my car and waited for 15 minutes and almost took out my entire lunch sitting there waiting at Dairy Queen to get my order. I would never order a mobile order again. No point in being proactive.Show lessmdkekkdkei
Developer Response
Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.App and store are both trash
This app is trash. I tried to sign up. Can't because my phone number is already taken. I vaguely remember having issues so I probably did abort setup. Did reset password. Then used the reset password and it didn't find that account. Forget it. Not even worth it. I will go elsewhere. The store I was at last night was ridiculous anyway. Line all the way around the building. Employees acting all kinds of lost. One decided after making a blizzard for the people in front of us that she wasn't going to make anymore and would randomly prefer to clean tables. The spray bottle wouldn't work. So while we are waiting for ice cream, she has like 5 people that are supposed to be serving customers messing around with cleaning products and none washed their hands visibly before making our blizzards. The place doesn't run an efficient kitchen. I will go anywhere else next time I want ice cream.Show lessDebtfreeeeee
Developer Response
Thanks for sharing your feedback, we’re so sorry to hear about this and we understand your frustration. Please try deleting and reinstalling the app. When signing in, it’s important to use the same method you used when you first created your account. This may be your email and password, your Facebook account, or your Apple ID. More information can be found in the Account section of our Mobile App FAQS found at dairyqueen.com/faq.Points expiry
It would be nice if the app said when your points are going to expire and send you a notification. The history does not go as far back as a year.Mayder456
Developer Response
Thank you for sharing your feedback. We appreciate your thoughts as we continue to add features to our app. We hope you continue to enjoy the sweet deals we’re sharing.Huge Burger!!
This burger is by far my favorite of all fast food restaurants.. I just go to a couple of the other places for closest to my house. I happened to be close to DQ so I took some time to visit them- so happy I did- this was my first time using the app, it was easy and food came out faster to me than drive thru!!the person that came to deliver my order was as super clean and professional. I ordered my burger same as I have to everywhere else with “extra” of certain ingredients uhhhh there was no need, this bacon double is so big I need a roll of paper towels and a fork!! Going here much more often from now on.Show lessJenny197503
Can’t request to remove burger buns after new update
I am confused if it’s just me not knowing where to find it, but since the new update when I go to customize my ingredients, there is the option to remove pretty much everything EXCEPT the bun?
We used to be able to request with no bun, and it doesn’t make any sense considering that that would be a pretty common customization.
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I would also like to recommend the ability to either add money to app for future purchases or at the very least add gift cards- other places have that option, I don’t see why DQ can’t also :)Show lessSaraSmile144
DO NOT USE THIS APP… IT IS A SCAM
Don’t use the Dairy Queen mobile app. I went about a month ago to their Prattville, AL location and they gave me an excuse why they couldn’t fulfill most of my order so I told them to just cancel my order and refund me my money and the store tells me that I have to go through the app for my refund, so I contact them through the app, who in return sends me back to the local Dairy Queen saying they can’t do anything about the app only the local store can issue a refund because the money goes to the local store that you order from. They just constantly send you in circles! I am out around $50 and no food to show for it! Trust me and DO NOT USE THEIR MOBILE APP! I placed my order on October 8 and it’s November 26 and they still won’t respond or refund me!Show lessbgonzalez32
Why order ahead??
I placed an order online to pick up at DQ. When I got to my location, the door was locked so no one was allowed inside even though the app said to pick up in there. I got in line for the drive thru while calling the store and they confirmed I had to go through the drive thru. Isn’t that why I placed my order ahead? I mentioned that to the girl at the window and she just laughed it off. While I waited, the signage said “blizzards served upside down since 1985”. Not mine tonight or any other time and no additional stuff on top. Tired of the high prices, false advertisement and low quality of products at DQ. The blizzards never look like they do on TV.Show lessFairwaydiva
DQ in Mountain Home Ar
I have never had a worse experience at any DQ. They were out of ice cream.. oh well spent $55 to feed my family. Went to drive up said mobile orders could only be picked up inside. Ok. Went in finally got someone to help since nobody was at the counter. After telling them my order stood around for 35 minutes not exaggerating. Got our food finally and it was all cold except for cheese curds. Chicken fries burgers all cold. Then the burgers had the wrong toppings. Not going back in it was already a huge ordeal.
Not one single time did someone apologize for the extreme wait. Horrible customer service entirely. You probably think we’ll they were busy but nope 2 cars in drive up and 2 people in the restaurant when we arrived. Saw at least 7 workers who all seemed to have no idea what to do. Terrible experience and obviously terrible management to not even apologize for the ridiculous wait.
Will not return to this place. Close it down if your that bad. And that hurts because I absolutely love Dairy Queen.Show lessBrent rrrrrrr
Developer Response
Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.Sloths!!
First off, I understand employee shortage. That, however, does not give permission to those working to work slower than sloths! Literally they were VERY slowly walking around bumping into each other like they were completely lost.
Placed an order online for 7 people (over $60) and was the first set of customers to walk in the door. Asked if we could have our blizzards last and after telling me, yes, continued to make them. Then standing there blankly staring at them because there is no sign of actual food coming out or cups for our drinks, they inform me they only got an order for the desserts. Upon presenting my app receipt they had to manually write my order down down and they got it WRONG 3 times. During all of this and 45 mins later I’m still waiting for all of our food and have watched no less than 10 other orders for other customers go out. The entire time they ALL looked like they were thoroughly annoyed at just the thought of being alive…how about being thankful you have a job and smiling at your customers just a bit! Oh, and let’s not forget that there were NO apologies on their side (even from who I think might have been the manager??? If she was, no wonder her employees are lacking enthusiasm - she was moving slower than the rest of them.Show lesshml7676
Developer Response
Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.
