Leave a Review Dairy Queen® Food & Treats
Turn off mobile order if you’re going to close the lobby!
I paid for a mobile app order expecting when I come in 20 minutes later to just go inside and grab it and leave, but they have the lobby closed and 15 people in the drive-through and you give me no chance to cancel my mobile order so I have to sit in line for a half hour waiting for something that I should just have been able to pick up as I ordered it well in advance online and came to get it as a mobile order but you make us wait through the drive-through instead for 20 minutes bad customer service and a waste of time!Show lessBig Louey
Developer Response
Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.Not worth the hassle
There are so many bugs and errors with this app, it deters me from going to DQ.
I’ve downloaded, deleted, reinstalled, updated, signed in/ out and have Favourited a store. 9/10 times an “unknown error” occurs with trying to get deals and/or trying to place an order. I keep hoping the bugs will be fixed but its been going on for months. Sadly, DQ has lost some of our business as a result of this appShow lessMisscanadianchic
Developer Response
Oh no! We sincerely apologize for the trouble you've had with the app. We'd be happy to look into this for you. Please contact us through the Help & Feedback section of the app or through the Contact Us link on our website.I found out why “Deals” tab doesn’t work.
First off, the original app was way better. This one always glitches. I have seen many other reviews with the same problems I have and the developer responses are ridiculously unhelpful.
The “Deals” section always shows an error message and I found out why. It’s because I am not in a close proximity to a DQ restaurant. Once I get closer to one, the deals tab finally works. They need to change this so people that are not close to a DQ can check the app in advance for good deals.
This part is worse though. I used a blizzard coupon of “BOGO for 1.99”. I bought three blizzards: 2 x size Med, one Snack size for my daughter. When their system calculated the discount it specifically took the lower discount by reducing this cheaper snack blizzard to be only 1.99, and did not take the discount off the second medium blizzard. It was a difference of only saving $2, when I should have been able to save $4. Yah it’s small, but the principle behind this tells me that they are not looking out for the customer first. C’mon DQ, where is the integrity in that? When people use your coupons they are always going to be trying to get the maximum fair benefit possible within the coupon stipulations. This just rubbed me the wrong way as a shady business practice. When I asked the cashier why the discount was so low, she just replied “sorry that’s just the way it is”.
Needless to say, I cancelled me snack size from the order, paid, the. Bought the second snack size separately. DQ, you’re going downhill here. Please re-think your strategy and whomever you contracted to make this app.Show lessCanucksFan1228
Developer Response
Thanks for letting us know about this issue. Sometimes apps act up. Please ensure you have favorited a store and see if this resolves the issue. If you continue experiencing this issue, please reach out to our Fan Relations Team at Contact Us (dairyqueen.com).No deals in Canada , don’t bother downloading the app
They say there are deals in Canada but I haven’t saw any deals yet.
Their reasoning for no deals is that app “Acts up”
Multiple comments mentioned that there are no deals before.
Does that mean your app always “acts up” or does it mean you haven’t even bothered making it properly. Why mentioning deals then?
Haven’t found a store that supports ordering.
What’s the point of releasing an app to Canadian market if it does not even work?
I can look up locations using Maps, I don’t need your app for that.
If I could I would put zero stars.You have tools to do it properly but choose to not care instead.Show lessbasedappenjoyer
Developer Response
Thanks so much for taking the time to share your feedback. We’re currently rolling out our new Order Ahead option at various locations If it’s not yet available at your local DQ® restaurant, you can favorite that store in the app to be notified when Order Ahead becomes available. In the meantime, the app provides weekly deals to all users in the U.S and Canada excluding participating locations. We hope you enjoy your weekly deals and stay tuned for more sweet features soon.Items not even on the menu
We ordered dipped comes on the app. We get to the store and they don’t even offer two of the flavors that were the only options available in the app aside from chocolate dipped. This made for a change in number of ordered cones. I would like to have added to the order instead but also nothing was said about it being a franchise and mobile order issue. A refund is not an option unless I call some number and she said she would give it to me but didn’t. I left with no order because it was ridiculous and ticked off because I’d the situation. You couldn’t even get a whole sentence out to the manager on duty and she was twisting my words. We will NEVER do this again. First time using this app and last time.Show lessadwashburn
STILL can’t log in … since May
I haven’t been able to log in since an update to the app in May. I have tried reach out to DQ’s customer service and they told me I created my account by connecting it to my Facebook account and I should use that option to log in. I’ve been trying that but it still takes me though the steps of creating a new account when it comes back to the app from trying to log in via Facebook. When I enter my info to “verify it’s correct” it tells me that the phone number is already in use. I explained this to DQ’s customer service and they told me not to create a new account. I’m not trying to, that’s just the only option it gives when it comes back from “logging in via Facebook”. I have a couple thousand points that I can’t access. I can’t set up a new account either because I only have one phone number and it says it’s already in use. Maybe add an option to let people login using their phone number or something, too. Or a way to recover/reset your password if you created your account by connecting it to your Facebook account. I am SO frustrated and have been a loyal DQ customer for years. I just keep getting the run around.Show lessBethK80
Developer Response
Thanks for your feedback–we’re sorry to hear about this experience! We would love to discuss this matter further. Please reach out to our Fan Relations team at https://m.dq.com/ContactUs.WHERE ARE THE GUMMY WORMS😭💅🏻
So me and my friend got these blizzards, we got them through the drive thru. I said I would pick the first one! When we got home, I ate and then opened up my ice cream. I was happy cause one gummy worm was at the top, then I kept digging down, I finished my ice cream, AND I ONLY GOT 2 GUMMY WORMS😭 My friend got 9, which she was lucky- Like, why didn’t I get any gummy worms? You can’t just put a lot of gummy worms into one, and then leave the other out:( It tasted so plain, and I loved it WAY more when it has loads of gummy worms!! DQ, please put at least more than 2 gummy worms in a blizzard, because I was really sad.. I would’ve loved the gummy worms in it, and then it would’ve tasted good. Next time, please put at least some gummy worms in peoples blizzard so they don’t have to write another review like this. Thanks for making your blizzards tasty and good, and I hope next time I can get some gummy worms!😉Show lessR3A:D
Developer Response
Thank you for sharing your feedback, we’re sorry you had a disappointing experience at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.No deals in Canada
Where’s all the deals in Canada?? None here don’t even bother with the appkevgraam
Developer Response
Thanks for letting us know about this issue. Sometimes apps act up. Please ensure you have favorited a store and see if this resolves the issue. If you continue experiencing this issue, please reach out to our Fan Relations Team at Contact Us (dairyqueen.ca).App is supposed to save time
I ordered through the app in order to have the items available when I arrived. The items that I ordered were a mini blizzard and a cheeseburger with BLandT. The app wouldn’t give me the choice to pick up later, only to order ASAP. Then when I arrived at the slotted time, the pick up had to be inside. No option to get in drive through. After arriving I went inside to pick up and had to tell the people behind the counter three different times that I was picking up an order. The burger was made fresh, but the bacon was undercooked and the tomato was bland, and the overwhelming taste I had was ketchup and dill pickles. Quality wasn’t there, and app options are very limited. Apparently they are also location-specific.Show lesssmiller50010
Treated with respect and food was great!
We eat at many DQ’s and the DQ in Canton South is our favorite. No matter how busy they are the take the time to help you in a pleasant and friendly manner. The prices a reasonable and I’ll take one of their sandwiches and fries any day over Micky D!
Our kids and now our grandkids love to go there. We eat first then get ice cream! Sometimes we buy a cake and take it home. The kids that work there work for peanuts and get harassed a lot and the still smile and help each other on big orders and difficult customers. They know who they are! To all the workers at our DQ in Canton South, Pat yourselves on your back, YOU ARE ALWAYS BUSY AND YOU ARE PHENOMENAL WORKERS AND CUSTOMERS NOTICE!
Mr Thom Moore & Mrs Char MooreShow lessCmo269
Developer Response
We appreciate your 5 star review and feedback for the restaurant!
