Leave a Review Dairy Queen® Food & Treats
Rude workers
When I got my items I opened them up as I always do to make sure that they are correct before I leave the store. And two of the three blizzards were not even full so I asked the young lady behind the counter if she could go ahead and actually fill up our ice cream cups for us. The one blizzard was a heath blizzard and it clearly had hot fudge in it and not chocolate syrup as the ice cream was melted inside. I also ran a local DairyQueen for seven years so I know the difference between chocolate syrup being put into a blizzard and hot fudge being put into a blizzard. I was very polite to the young lady and She acted like me asking her nicely to correct my order was the end of the world. I was once again reminded why I don’t go to DairyQueen anymore. Literally the only reason I went there was to get a heath blizzard for my husband and now I am frustrated because I know it was made in correctly.Show lessidahogrl81
Developer Response
Thank you for sharing your feedback, we’re sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.DO NOT UPDATE
Has the title says, if your DQ app is working do not update it. They tried to redo it for some reason and they broke it. This app used to work great, now I can’t get it to work at all. Of course with an iPhone I can’t go back. So I would also suggest don’t get an iPhone. As a general rule, if something isn’t broken it works great, never updated. All you can do is break something it’s never an improvement. These people just do this because they have to justify their job. Otherwise they be doing nothing. So they have to come up with some new something So they can show they did something, and then half the time they make sure that’s broken so they can fix it etc.Show lessGoodGuysFTW
Needs improvement
2 issues. 1- no ability to cancel your order online or through the app if you order from the wrong location. I called the store I ordered from accidentally and they couldn’t not assist all I could tell them was to not make the order since I wasn’t nearby. 2- geofence needs to be enabled to help ensure you’re ordering from the correct location that you are nearest to or even have a option to edit the order to prevent ordering errors. Competitors apps put those safe guards in place that you have to “check in” to prevent errors.Show lesskylemac82
update buggy
the app updated automatically. had to sign in, couldn’t remember pw so i re-set it, ok so far….
then when i try to update my location it freezes and i have to force close. multiple attempts, freezes every time. i even updated my fave location in my profile but the default location stays the same so i can’t place a mobile order. ugh!
nevermind the fact that such a small percentage of DQ’s even accept the app (not just for placing orders but more importantly for coupons and rewards)…. i have to drive past 2 closer DQ stores that don’t participate to get to one that does
:(
that’s bad enough, but you guys need to fix all the bugs in your update, other reviewers can’t even log in, etc. for me it’s the app freezing up when i try to change the location. wish you would test properly before releasing updates, the app is less usable now than the previous version!!Show lesslebowski's caucasian
Doesn’t even work
Merging accounts doesn’t even work what a garbage app should’ve stuck with the old oneTwinkletoesjr
Developer Response
Technical glitches are frustrating which is why we’re continuously making updates to our app, including fixing issues like what you mentioned. To ensure the app is performing optimally, please try deleting and reinstalling the app to the latest version and sign in again so you can continue to receive all of the delicious deals we’re sharing! If you are still having trouble check out our FAQ's: https://www.dairyqueen.com/en-ca/App/faq/Disappointed Birthday Treat
Good day Dairy Queen,
I received a happy birthday email from you and went to my local Dairy Queen to get my buy one/get one free birthday gift offer. The lady working at DQ denied my getting the same size as purchased for free (large Oreo cookie blizzard). She said I was only entitled to the mini/super small blizzard. This was a big let down and two of my guess opt not to support your business based on the bait and switch being pulled . I did purchase the large and got the mini for free because my son was excited for DQ; but I want you to know I am disappointed with the tactic that was used to get me into your business. Please let me know how you would feel if I treated you like this. (I am a DQ member, please look up
Number for communication info so you keep my privacy and I have my receipt if you need more information. ) Thanks and have a nice day.Show lessRichmond Heighta
Good luck trying to find a store that accepts the app or if it does, it’s “currently out of order.”
I’ve been all over the US, most recently Colorado, Minnesota, Iowa, South Dakota, Montana... and no store I’ve visited has the capability take the app and the one store I was at in Minnesota, said it was “out of order” and couldn’t accept any coupons from the app or redeem any rewards. How is this helpful? I emailed to request a list of stores that will take the app, and was told Dairy Queen doesn’t have that information and it is often up to each individual store. Why go through all of this if so few stores can accept the app? It’s a disgrace to Dairy Queen as a whole, a disservice to the poor stores that can’t take it and seems to really tick of customers who go to a Dairy Queen thinking they can take the app. This is the only app I have where stores have no clue what I’m talking about with this app or flat out don’t accept it. Are you trying to tick people off?Show lessGrace May Smith
Developer Response
Thanks for taking the time to leave your thoughts! We’re sorry to hear that you weren’t able to use your mobile coupon at your local DQ® location. The DQ® app contains deals for all DQ® locations throughout the United States, excluding DQTexas stores. While we’re pleased to report that a large percentage of DQ® locations do participate in mobile deals, we’re sorry that the location you visited did not accept the deal you presented. We are working diligently with our franchisees to ensure they’re supported and prepared to support the mobile app and provide our fans with an enjoyable experience. To continue this conversation, please reach out to our Fan Relations team at https://m.dq.com/ContactUs. We’re happy to work with you to ensure you continue to receive all the sweet deals we’re sharing!App doesn’t work!!! DQ staff refused to help!
Tried numerous times to order on various devices on two different occasions. App drops order once you press on cart to pay.
Called our DQ and they refused to take the order over the phone even though the app wasn’t working. They claimed the only way to order was via car in the drive-through or via the app. My son wanted to order one ice cream and they refused to help. He was planning to walk up for it and doesn’t drive. Not only did they refuse service to him but the young woman was extremely sarcastic and rude on the phone too.
Not only did we get totally turned off by the app but refuse to give DQ our $$ any longer.Show lessDressagequeen1967
Just go through the drive through
Ordering in the app for curbside pickup was pretty easy. But then when I got to the store I sat in the curbside parking space for 8 minutes waiting. I tried calling the number for the store as shown on my order confirmation, but nobody answered, and after about 15 rings it said the mobile customer I’m calling is not available. Waited 2 more minutes and looked the phone number up on Google (same number) and called again, still no answer. I saw an employee walking toward my car with nothing but her cell phone in her hand. She asked if I had a mobile order. I said yes. She asked for my name. At this point, I’ve been sitting in one of the three curbside pickup spots for 12 minutes and there hasn’t been a single other car show up, much less another one the same color as mine that I indicated on the order. So I don’t know what the confusion was about, but she told me it’s ready and went to get it. She came back and forgot the drink. By the time I had my denture order, I had been there for 15 minutes. It would’ve been MUCH faster to just use the drive through. And my burger wouldn’t have been cold when I got it.Show lessJECates
Can’t add receipt to rewards? Not all menu options available?
Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through the app because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate the app high too. Sarcasm.Show lessonedog24
