Leave a Review Dairy Queen® Food & Treats
No customization
I prefer chocolate over vanilla ice cream for everything from Dairy Queen and sometimes I like to add extra mixins to my blizzard or whatever and it's just not possible. The app is fine generally, but you can't change the flavor or ice cream on anything (shakes, blizzards, sundaes, even the cones). Honestly, I think it's so annoying and just doesn't seem to make any sense. I don't think it would be that difficult to add those options. I only ever use the app to scan for points. The deals are usually pretty good so I gave it an extra star, but I would never use it to order ahead because I literally cannot get what I want.Show lessDramagirl210
Not a priority order
I used the app instead of waiting in the drive thru and was very disappointed. I ordered 15 minutes before arriving and expected that they would make my four items and somehow keep them cold in a freezer. They didn’t, instead I had to click a button to tell them I had arrived. Only then did they start making the 4 items. But the online orders were not at all a priority. They made the items between working the drive thru and it took 10 minutes from the first of the items to be made to the last item to be made. That doesn’t work well for ice cream orders. The drive thru was clearly a priority - don’t use the app to order ahead.Show lessMatt Dugan
Ugh
Got through making an order and then had a pop up that said currently they weren’t doing curbside at this location even though it was an option for me to select BEFORE I went through and created an order. Why wouldn’t you let me know that before I take the time to create the order. THEN I had to go back and select the option to walk in and get the mobile order and recreate the order. Then I submitted and gave no instructions. Thankfully I looked at an email which had the REST of the instructions. I had to click on a link to submit the order. What in the world?? And then had to also let them know when I got to the store. I was already in the parking lot because the line was so long for the drive through. It’s then that I realized that I couldn’t actually walk in to get the mobile order and had to wait in the drive through line. Seriously? What is the point of mobile order. Just DONT do it. I just left.
Take a lesson from McDonalds app or just don’t have one.Show lessNoIceCreamForMe
Developer Response
Thank you for taking the time to leave our app a review! We’re sorry to hear you had a poor experience. To continue this conversation, please reach out to our fan relations team at https://m.dq.com/ContactUs.So many issues
Ordered for the first time today. When I pressed Submit, it said something went wrong & the order didn’t go thru. Pressed Submit again and it said the ordered was already placed. Items were still in the cart and still on the Submit screen and each time it said that ordered was already submitted. Went to the recent orders section and no orders were listed. Went to my banking app & saw a pending charge. Had to go in the store to see if they had my order, which they didn’t. Then it came up all of a sudden to check in on the app and I did. Then it today me to go to a California store to pick up my order when I placed the order for a Virginia store. Will not use again.Show lessMsAprylW
Wasted time...
There are some major glitches with this program. We thought to save some time by ordering online...and when we arrived it would not let us mark that we were there for curbside pick-up. It simply kept saying that we couldn’t change our order. So, we did exactly what we were trying to avoid and waited in the drive through line. The attendant apologized and said it was not related to the store. So, we had to hold up the line, place our order there. Go sit and wait for the order to be made, have it brought out wrong (not the apps fault) and then have both the store and apparently the app, charge us twice for our order. One was eventually reversed. Welcome to warm Frosties and cold fries.Show lessMilklf
Terrible, flaky, horrible application.
If this app were an airlines, everyone would die who used it. Every time I go to use it at DQ, it’s a total failure. Developers, do yourselves a favor: Take a look at Burger King’s app, or McDonalds. They have it down. The DQ app is so dysfunctional that I have removed it from all my devices. I’ve had it for about 6 months now and have NEVER had it provide a discount on a promised item. App just doesn’t deliver. BK has the same 15min timer in place but it actually works. The app has actually kept me from visiting DQ because it’s just a huge disappointment. Oh, by the way, it’s nice that you respond to these complaints, but every response I’ve seen has amounted to either an excuse or simply “lip service”. That’s not going to go very far.Show lessN0GREY
DQ you need to work on this app !!!
Have been DQ fans since we first visited in Texas back in the 1980s... we look for DQ as we travel, the app helps BUT it’s not always feasible to go to a “participating store” for the reward scan... needs to be a way for us to manually enter the register receipts info, to get our points... other food apps offer this feature why not DQ ???
As for the 15 minute countdown, I strongly advise y’all to NOT accept the offer until you are face to face with the cashier or drive thru window staff... that way you won’t lose out !!Show lessNYCS Trainutt
Terrible app-don’t waste your time downloading
Maybe it’s just me but does anyone else actually use the app? EVERY SINGLE TIME I’ve gone to Dairy Queen and opened the app to find a deal to use I come up empty handed. I don’t know if maybe it’s just my app or my location but I NEVER and I mean not even once have had a deal that was something different than what is normally offered. Every time I open it there’s only like 4 “deals” and they aren’t even exclusive to the app. I literally get the same deal by just regularly ordering. I’ve tried so many times to find a purpose for this app and each time have come up empty handed. To say I was disappointed in this app would be an understatement. There is seriously no use for this app. It’s a waste of time and space. THERE IS NO PURPOSE TO THIS APP-DO NOT DOWNLOAD!!!!!Show lessjacqueq1234
Mobile ordering is ridiculous
Just tried placing a mobile order for something simple (chicken basket and a blizzard), first, I couldn’t get into the mobile order for curbside pickup because I couldn’t select my vehicle (white SUV) because it would give me an error message. After answering the same 2 questions on a “manual entry” screen I got to the mobile order. When on the mobile order I was given a range of blizzards to choose from, but not one that I wanted, and regardless of looking all over the menu, I couldn’t find it. This is not the first time that mobile ordering has been messed up, and I’m sure it won’t be the last, previously the app didn’t give me the $3 discount for ordering more than $10. Get it together!Show lessRenownband
Ripoff
Don't bother claiming your deal until you are in the act of showing it to the cashier. We placed our order and right as we approached the cashier I accepted the deal (it had to be used within 15 minutes) but before I could show it to the cashier a notification came through on my phone which caused the deal to go away and the app would not allow it to be opened again. Cashier didn't believe the deal when we explained what happened. Contacted DQ online and they suggested I make sure the app was up to date (we downloaded the app while in line before placing our order!) And make sure location services were on (chose the store before looking at deals). No explanation as to why our unexpired offer was no longer available. Terrible app!
ETA - the company replied regarding using the coupon within 15 minutes which I completely understood at the time. I'm disgruntled because there is no indication that if you navigate away from it for any reason that in so doing you will invalidate the coupon.Show lessTassereine
Developer Response
Thank you for sharing your feedback–we’re sorry to hear about this experience. The 15 minute timer is in place to ensure that deals are redeemed once. Next time you visit, we advise that you click “Redeem” after checking with the cashier to ensure your deal will be accepted. We hope you’ll continue to use our app to enjoy all the delicious deals!
