Leave a Review Dairy Queen® Food & Treats
Good
I like the app but my problem is , it works good when I’m at home and then when I get to Dairy Queen and it’s only like 5 minutes away the app doesn’t work so I can’t show the cashier the coupon or anything , but when I pulled up to place my order it was there and then when I got to the window the app froze but the lady was nice and gave me my order with the discount but if this keeps happening it will be useless and it happen twice already the first time I didn’t even place the order because it wouldn’t come up at all , and I don’t even hit the confirm button until I’m in the parking lot , because I know that you only have a certain amount of mins to claim your discount. I was in the parking lot when I placed the order but it still froze by the time that I got to the pick up window☺️Show lessTonyaChiChi
Developer Response
Thank you for taking the time to share your feedback–we’re so sorry to hear about this experience. The 15 minute timer expiration timer is in place to ensure that deals can only be redeemed once. Next time you visit DQ®, we advise that you click the “Redeem” button in-store after first checking with the cashier to ensure your deal will be accepted. We hope you’ll continue to use our app to enjoy all the delicious deals we’re offering.Bugs that still haven’t been fixed
The app has a bug in it that will not allow you to select a Blizzard for your drink. It keeps giving your the error to “choose size” but never lets you select any options for your Blizzard, even after you select the bubble. It happens even on the $6 meal deal where upgrading your drink to a Blizzard is supposed to be an option. It even increases the meal to $7, but never lets you get past the selection screen so that you can place the order.
It also won’t let you select no bun on burgers when you try to customize them.Show lessbmhnpb
Account setup
This app will not allow me to set up my account through Facebook. When I tried to create an account manually, I received a message that my email address was already on file. I don’t recall ever setting one up, but I thought maybe I did it a long time ago, so I selected, “Forgot Password,” then was instructed to enter my email address. After waiting a while, I requested it again, but nothing came to my email. I checked my junk folder, it wasn’t there, either. I tried to set up an an account with my son’s email address, then received a message that an account was already set up on my device. I then added the app on my son’s phone, went through the process of setting up an account, then tapped, “Continue.” It’s still stuck on that screen. I think there may be a compatibility issue with Apple.Show lessMs. Dee 39
I have had enough!! Ugh!
I have been an avid advocate for DQ & have spent literally THOUSANDS of dollars on your frozen dessert treats over the past 2 years alone. I get DQ at least once a day, sometimes more...Well, that’s going to change immediately if something is not done to compensate the troubles I have had now with this app. Every time I order it has screwed my order up so badly it’s beyond being able to fix. I keep forgetting to check the order, but by the time I get back to consume the frozen deliciousness the order is so mixed up, wrong items and/or incorrectly personalized. I have complained to the general manager 3 times now but keep getting told it’s your app not sending the orders in to your dessert artists correctly. They told me to contact your relations team as I have wasted so much money trying to use the convenience within the app but has made it so difficult to continue. Might just start going to Sonic Daily if this isn’t fixed and made right...Come on boys!Show lessK00BESL0VESB00BS
Developer Response
Thanks for your feedback–we’re sorry to hear about this experience! We would love to discuss this matter further. Please reach out to our Fan Relations team at https://m.dq.com/ContactUs.Needs Work
I continue to have issues with this app. You can’t add a gift card once you have a credit card attached. You can’t special order a hamburger. You can only buy a cheeseburger, remove the cheese (but still pay for the cheese!), and then special order it that way. You don’t get points if you don’t get the app scanned. In other words, your order is NOT tied to your app. This means you have to give your phone to the cashier to have the app scanned (a great way to spread those germs...thanks IT people!). You also cannot get points credited to your account if you forget to have your phone scanned (as in you thought your phone was linked to your app). Even if you have a receipt, it doesn’t matter. Such a frustrating app!Show lesskb640205
Glitchy and can’t log in
I’ve been using this app since it came out. When it works it deserves 3 stars at best. Right now I can’t even log in. It won’t log in using my account or my Apple account. This has been an ongoing issue for a couple of weeks. I have rewards points that expire at the end of the month that I probably won’t get to use. I may just delete this app as it’s not worth the frustration.Show lesswould like some dq
Don’t waste your time, just use the drive through
The net effect of this app was essentially nil. Despite ordering ahead through the app, I still had to wait in the drive-through. After going to the drive through I still had to go through the window and the pull aside forward and wait for my food. The food order was not started until I pressed the “I’m here” button which, foolish me, I did when I arrived at the restaraunt. The reason given was to make sure my order was fresh. The actual result is that there is no time saved using this app.
If the app had a funtion that indicated whether your location has walk in or requires pick up at the drive through it might be of some value. Unfortunately my local Dairy Queen has no signage indicating how to collect your order once you have use the app. Furthermore, it is apparent that the people who are attending the drive through are not very familiar with the app, though that may be a problem unique to my location.
Do youself a favor and just use the drive through.Show lessCampbellkeizer
Developer Response
Hello! Thank you for taking the time to download our app and leave us a review. We’re sorry to hear you had a poor experience in one of our locations. To continue this conversation, please reach out to our Fan Relations team at https://m.dq.com/ContactUs.Terrible app and deaf support
New user of app inherited phone from family member. Phone was wiped clean installed new app from Dairy Queen. No matter what I do the app says that it is already been installed on this phone and will not let me use a newly created account of my own. Will not let me login because it will not send the password or reset the password. So I’m totally blocked from using the app. Useless!!! Developer only suggestion is to install latest version that does nothing at all to resolve that you cant create a new account for yourself on a phone. And cant reset a forgotten password to try to use the old account. You would think this was a bank or financial company. Its ice milk and milkshakes people.Show lessjyoung142
Tricky Tricky DQ
You better have your app ready to scan before you order and you better not forget because after you pay it’s way to late. They will not ask you if you have the rewards app. That’s ok, but if you do forget, you can’t even call a number and give your receipt info to get your points. Most places have a way to get your points if you forget to scan your rewards app or if you just don’t have it with you. I rarely go to DQ because of this.Show lessBeachbum2020
None of the locations offer curbside pick-up
Well I pulled into the Dairy Queen drivethru of my hometown and there were at least 14 cars ahead of me, so I downloaded the app thinking I can skip the line. Nope!! I love getting a late night blizzard and my son gets a large vanilla cone. This would be very convenient if they did “order ahead” curbside pick-up. Well, I guess I’m waiting in the line because I want a blizzard THAT BAD!! Haha but for real, the staff the food everything is absolutely great every time I come the orders always right they’re almost as good as Chick-fil-A but not quite.
Nobody can top Chick-fil-A!!Show lesschristinekalah
