Leave a Review Dairy Queen® Food & Treats
No pleased with service or app order
I ordered on the app a small Girl Scout Thin Mint blizzard. When I got there I told them I ordered on the app a small Girl Scout thin mint blizzard. The person at the drive in said a what? I repeated slowly what I said and my name Jacqueline Fitzgerald. And he said you ordered what? I started to repeat it again and another lady said I got it you ordered a sm thin mint blizzard. Yes. I pulled up and had to wait to get my order because the person in front of me ordered a large order. I get to the drive up window and waited, and waited. When the lady opened the window she started handing me someone else’s order. I told her no that is not mine. I have the sm. Thin mint blizzard. She looks perplexed and asks someone do we have a app order and she is handed the blizzard with a lid on it. She said I didn’t have you on my order list. I said thank you. I opened the lid and my blizzard was 1/4 melted. 😠 I won’t be going back there again. I’ll get my ice cream from Braums from now on!Show lessNurseNICU
Developer Response
Thank you for sharing your feedback, we’re sorry you had a disappointing experience at one of our locations. Please contact the independent franchise operator for immediate and personal assistance.Oh review of app? No review of location
Don’t bother using the app it’s not faster. And from my experience it seems like online orders are thrown together and thrown in freezer behind front counter. When they throw them in the freezer do they even check if customer is stand there, nope. My suggestion literally take the lids off your blizzards before you leave. Previous nights order, my large blizzard was a little bit more that half the cup (more like a medium). Tonights order the blizzard cups were almost full. One item ordered Heath bar nothing custom, looked to be made with chocolate ice cream. I stopped there and just threw it in the freezer someone in the household might be adventurous and try it later. I’m just going back to the grocery store freezer aisle, quantity and quality are predictable.Show lessSEA Todd
Garbage app. I tried the developers fix👎🏼
Tried deleting and reinstalling app, to no avail. Biggest issues i see is that even thou I downloaded the CANADIAN app, it still asks for enter city,state,zip code! HELLO DEVELOPERS, canada HAS city’s, PROVINCES, and most importantly postal codes. Clearly an AMERICAN made app, c’mon developers and get to know the rest of the world than just thinking that America is the status quo!Show lessmike6799467
Developer Response
Oh no! We sincerely apologize for the trouble you've had with the app. We will work with teams in US and CA to ensure the flow makes sense for all parties who log into the app.New version still some work to be done
The new version (3.x) of the app has still a few issues that need ironing out. 1) when replacing a drink in a combo with a blizzard, not all blizzard options are shown (if you order a blizzard by itself you are given many more flavors to choose from). 2) paying through the app is coded as “internet purchase” instead of “restaurant” with the credit card, so your a losing out on any bonuses your card gives you (paying in person at the store codes correctly).Show lessscuac
Sign in Issues
Yeah. So I used the app for a while, no problem. I moved though and the only DQ around didn’t use the app, so I deleted it. I’ve moved again and redownloaded it since I can use it at the nearby DQ. As I was signing in, it was taking me more through a sign up process. I went with it, and as I’m finishing it, it says I can’t continue because my phone number is already in use on another account. Not really sure why this issue should be popping up at all. Not sure why as I’m trying to sign in, it seems it’s having me sign up a new account and I can’t even use the app. This is made even more frustrating by the fact that I’m an active DQ employee. You guys gotta get something figured out there. No reason I should be having sign in issues since I already have a past account.Show lessDMon44
Won’t Let me Sign In 😡
There was a new update. Like all new updates, they make you sign in again. It’s really frustrating because I’ve tried to sign in multiple times, but it keeps making me go through sign up. I already have an account. So, every time I try to sign in, my phone number and location are always “taken”. No, duh. I’ve tried uninstalling the app, it’s still the same. I tried continuing as a guest, still the same. I even tried signing in through Facebook, still the same. I’m just constantly being forced to sign up a create a new account. I would love to make a new account, but I only have one phone number.
I’ve already contacted DQ about this and they only told me to delete the app and install it again.Show lessasian_donutz
Suggestion
App works as intended, just wish there was a way to cancel your order. I moved across town and when I placed my order, I was actually still ordering to my original DQ location and I didn’t realize it. I placed the order and showed up at the closest location only to find out I order from the wrong location. A) I would have thought the app would have just selected the nearest location to me when ordering, my fault really for not checking. B) and to the main point, I could cancel the order, and so I was still charged price of my order but I never picked it up.Show lessllittle94
The phone number already in use
I reinstalled I tried logging in with my email and Facebook. It has been so long I can’t remember which way to I created an account. I went to the website to login, I ended up with man account but I don’t think it’s my old one. I was going to delete the account and start over, this phone number requirement and not able to access my old account it keeping from accessing the app. If you can tell me how to delete my old account so I can create a new one that would be great I tried the reset password for both Facebook and email accounts and it is not taking it.Show lessCowboy_outlaw
Other app was much better
Over 500 reviews saying this app is garbage. Developer replies “technical difficulties are frustrating”. WHO THE HELL releases a crap app, does nothing to make sure it works, and then replies with that line of garbage? Who did you pay to make this garbage app, go back to them and slap them across the face and scream at them to fix it already as now DQ sucks. I haven’t gone to DQ because of this garbage app. I wish all locations would be avoided by all as DQ deserves nothing (no money, no customers, no business). How dare you! Other app always gave deals and notifications. This one took forever to load as didn’t work as update. There is no transfer or merge option. And now there is no deals. It’s just to show me nearest dq and nothing else. I want the other app up and running again! Developer said it takes time for points and it doesn’t WORK, no deals ever. Garbage app
3rd time to “fix”. Was told delete and reinstall. Sign out and sign in. Total garbage. Done bother to install its garbage and deals never work (they don’t load).Show lessRoscoNAmy
Developer Response
Thank you for taking the time to leave our app a review. We’re sorry to hear you had a poor experience. To continue this conversation, please reach out to our Fan Relations Team at https://m.dq.com/ContactUs.Over 1400 rewards points and can’t unlock them to use
Ever since this, supposedly, new and improved Dairy Queen app came out I cannot use my rewards and there are no deals on the food. I have over 1400 rewards points and the app says I still need to collect more rewards to unlock the free food items. They need to fix the problems with this new app.
Why did you update to a new app when the old app worked fine.
I lost over 7000 points from the old app because it wouldn’t let me log in. I ended up using my son’s phone number so I could at least have the app on my phone. Didn’t really make much difference since I cannot use the the points I have currently collected.Show lessAllgood001
