Leave a Review Cove Security
Surprised at the bad reviews
Since installing my system about a year ago, I haven’t had any problems at all with the app or the system. I’m hoping my luck continues!Mcbeth13
Cove System is Great, the App is Not
Long story short: we have enjoyed our cove system so far despite lacking some functions and/or devices and/or smart connectivity.. all in all very happy with it.. but the Cove App is VERY lacking. It lags, it has app badges that cannot be removed, the camera feeds I have to tap a few times to load the feed, sometimes the app flat out won’t work…
BUT the response and customer care team are great and I hope to continue using Cove and return to update this review to a better rating.Show lessZeroa2572.
Stick with better camera systems
Worst security camera system ever. They use 3rd party equipment. Outdoor cameras never work. Won’t connect properly. Constant customer support tickets created, I’ve stockpiled 3 of their “replacements”. Excuses are regarding this app that shows the outdoor camera as offline. If you have to deal with this company, you too can become a customer support tech just about anywhere. Because you’ll be well-versed in the same cookie-cutter responses that every tech customer support gives, from Apple to Cove. “Have you tried deleting and re installing?” “Have you reset the __?” “Was that a soft or hard reset?” “Have you restarted the ____?” “Is the firmware updated?” “What software version are you using?” “Let’s try one more time!”
Don’t waste your time. The product is cheap and you get what you don’t pay for.Show lessCove Expert by now
Cannot Log Into the App
Really surprised this company does not have a better app for its system. The system itself is alright, but you can not connect to the app to manage your system. I like to double check that my security is on when I leave my home and it won’t let me sign in most of the time, therefore rendering the system useless most of the time. Definitely do your research before choosing this company to decide if app access is important to you.Show lessSlateFortune
Install is very easy but app is garbage
We bought this system to manage a distant property. When we are on site it works fine and has dispatched alarms as intended.
However when we are remote, the app almost always fails. It will not allow us to arm or disarm,etc. it’s says no network connection. Very difficult to do hours away. The fact it works when we are there means it does communicate. It is just the app that completely defeats the purpose of this system for remote management.Show lessNga3way
Worst F…..g App I have ever seen
I’m going to send back the whole system and get a refund because the app is the most important part of the system and I can never login. I have never seen an app that constantly gives you an error message and you have uninstall it to possibly get in. I’m want to throw my phone against the wall. It’s sooooooooooo bad. I regret buying this system. And it’s not easy to login in on the website. I can’t find the correct link when I search for Cove Security System Login. The search results won’t come up. Advice to everyone. Don’t buy Cove.Show lessOrlando Eddie H
Very disappointing
This app and associated hardware runs poorly, is buggy, and the Cove tech support is very weak. I’ve added SIM cards and each camera they still record only six second bursts. I can’t hear the doorbell through my phone, also it’s incompatible with my wired doorbell. They take orders for parts not in stock without telling the customer. I can’t name the sensors as I like and must accept the Cove naming. There is no comprehensive user’s manual, just simplistic pamphlets. I don’t think they care or will contact me after reading this to help. In total, a very poor system and company. Avoid.Show lessOhNo!11
Notifications
The only issue I’m having is the notifications won’t go away on the app; red dot shows on the Apple app and never goes away. Looked in the app to find the notification, nothing! I’ve deleted the app…but when I redownload it, it comes back! It’s irritating! Now I have to turn off notifications. Terrible!Show lessMalachiCM
Cove Outdoor Cameras Improving
The new “Generation 2” outdoor camera functions much better than “Generation 1.” The new version appears make a stronger Wi-Fi connection, and has new “firmware for recognizing people & movement.
Cove has not been clear in its literature about the amount of Wi-Fi “Bandwith,” both upload and download, which is necessary to properly operate their cameras. I needed more bandwidth to properly connect several cameras.Show lessGrider Lee
Save your money….
The cameras may or may not pick up people passing in front of them. The sensors may or may not pick up that you’ve opened/closed a window or door. Which makes it very, very irritating to set your alarm because you then have to override the open sensor to set your alarm- that negates the purpose of the alarm since you obviously want that door/window monitored if you placed a sensor on it.
The key ring may or may not work to set or disarm your alarm which makes for a fun game of will you or won’t you set off the alarm when you come home and open your door??!?! Who knows! Not you because you can’t trust it to work right every time.
The glass break monitors and the fire alarm sensor also have played games of “we’re monitoring….oops no we’re not, we’re offline with no explainable reason”.
So, you might be safe when you go to sleep at night and set your alarm….but maybe not. Who knows. Not you and not Cove.Show lessMoMo In The Mitt
