Leave a Review Cove Security
Yikes. This app looks like e beta!
Wow…this app looks and works like a beta. No landscape mode on the iPad? Ridiculous. The app is very basic with a janky menu system that looks like it was built by the intern. The app lacks any biometric authentication. Cove itself lacks 2FA. They don’t seem to think security matters much. I’m concerned I’ve made an expensive mistake…the whole experience so far seems half-baked, like I’m paying to be a beta tester.Show lessjasondunn
App isn’t reliable
I’ve had this system for about a month, it isn’t bad it “does the job” I guess, but 8/10 times the app stops working for me…kicks me out, says it’s armed when it’s not, says it’s disarmed when it’s not or cannot connect to my system at all. This caused a false alarm on our home the other day because of the miscommunication with the app to the actual System. If the glitches can be worked out then this has a lot of potential but to have so many issues and only a month into service has me feeling slightly concerned I invested in the wrong product. I also have an indoor camera that never works, and when it does it is insanely slow running so it is unplugged and useless really. I wasn’t looking to spend a fortune on a mobile system and the price on cove sold me but I wish it was a little more consistent with efficiency. Pro-Set up was insanely easy but the app temperament really has me frustrated especially because the app is what we rely on when we aren’t there to “watch our home”Show lesslina917
New Customer - Huge Red Flags!!!!!
24 hrs in to my service and have already ran in to two critical issues.
1. The Outdoor Cameras - they have not been picking up motion thus not recording to the cloud unless I put my face right in front of the camera. Tried to play with the sensitivity and turn on the people detection setting but they will not save. Upon talking to customer service it turns out the people detection is actually a capability that the camera and software do not have even though it’s advertised.
2. Have not been able to log in to the app for 7-8 hours. Spoke to customer service agent based overseas again today and they claimed it was a firmware update and it wouldn’t be up again for another 24 hours. It’s troubling that a security is ok with having some of their core services down for this extended period of time with out warning their customers of service interruptions.
This does not appear to be a customer service based company that is truly concerned with home security. Will give it 24 more hours to see improvements before testing the money back guaranteeShow less50 handicap
Awful app
Nearly every day we have multiple issues with this app. Sometimes we can’t even login and other times we can’t arm/disarm from the app. In addition to that, the outdoor cameras are almost useless. The only reason we chose Cove over simplisafe was because Cove’s outdoor cameras can withstand AZ heat. That was a huge mistake. I stood in front of our outside cameras for minutes while waving my arms (sensitivity on max setting) and it would not recognize motion. Ended up returning the cameras and purchased Ring cameras instead. We deeply regret not purchasing simplisafe over cove. At this point it’s too much of a hassle to return everything. Hopefully Cove improves.Show lessIankrznarich
What Gives?
For many months now, I have a red 1 on my app for no apparent reason. Despite assurances this issue is being worked on for months now, the red 1 remains.
Now I see I updated today with more camera tricks, but my phone and the wife’s phone refuse to connect to it. I get notifications that my system is armed or disarmed, but the app is otherwise useless.
It’s a newer company, so I have given them the benefit of the doubt more times than I care to count, but this is starting to get very annoying. I have to pull my panel off the wall once a week to get it connected to the cellular service since it only uses GSM carriers since my GSM signal is weak, but now this?
I’m getting near a point where I’m considering something else.Show lessNeurotic toothpaste
Functional, but lacking
Update: the latest update completely broke the app and has locked me out. I’m now paying $120/year for a broken app. I’ll gladly change this rating if they get their act together. They pretty obviously have no QA department.
The app does the most important things, it lets me remotely monitor, arm and disarm my system. In this regard I’ve had very few issues. As an app, though, and for an extra $10/month (think about that.. I’m paying $120/year for this mediocre app), I do expect much more. I would expect to be able to manage my system from the app almost the same as from the panel. If the app was free I would give it more stars, but as it is I’m paying significantly extra on my Cove subscription for the ability to use this app, and I’m not sure that the value is anywhere close to what it should be.Show lessskittles4life
