Leave a Review Cove Security
Love the service, not the app
First and foremost, the service has been great and generally works as expected. The app, however, struggles. Lately I’ve been getting sensor push notifications for doors opening and closing that aren’t actually happening in my house. I log in to the app to look at the activity and it’s not listed and the same lack of activity is reflected in the base station’s log (it’s ONLY showing up in the push notifications and isn’t actually happening - I even got a push for a sensor name that doesn’t exist in my home - is my account somehow tied to another?).
We were promised an awesome overhaul of the app a couple of years ago - is that still happening? If so, any way I can be added to the alpha/beta (I’d love to try it out!)Show lesscjtroiani
Notifications
The only notifications I get are banners when a door is opened. No audio alerts of any kind when doors are opened or the system is armed or disarmed.
Update: now I’m getting audio notifications when the system is armed/disarmed but still quiet when doors are opened. Texts work but not notifications.Show lessBassman Rich
Terrible customer support
Have been contacting cove support for quite some time. I was hoping to get a system that would let me know who was coming and going from my business. It says who disarms it, but it’s only my name when it’s armed so I never know who’s the last person there. Contacted support. Was given the run around for about 4 months. Then was told they can’t help me and gave me a number to contact to cancel my service. Their service support has not authority to help you so customer service falls flat. None of their service team even care to help. Now all of a sudden my system has stopped entirely giving me notifications of who’s arming and disarming the system entirely. I doubt anyone is going to be able to help me so I’m looking at other options. I’m so disappointed I wasted so much time and money on this company. I looked up the CEO on linked in and he has set himself set up to be completely inaccessible to anyone using his service. It is not the way to do business now. CEOs of companies that make themselves available are extremely impressive. This guy is hiding because he knows Cove is lacking and there many unhappy clients. Very disappointed. Would never recommend cove to anyone.Show less✌🏼🤷🏼♀️
Very much regretting my purchase
This review is just about the terrible app, not even all the bugs I’ve encountered with the system. Good thing I have 60 days to return. Constantly boots me out of the app and takes a full minute to load, even on wifi, which means I’m essentially locked out of my house until it decides to cooperate and I can log in to disarm. Says that it’s armed when it’s not and visa versa, so unless I’m home and can see the panel, I never know which it is. Constantly says my doors are open when they’re not, and has a nagging notification badge that won’t go away even though I’ve checked everything in the app and uninstalled and reinstalled. Can’t even report bug issues properly. Don’t waste your time.Show lessjeeves1729
Love Cove, but
Desperately needs an app refresh. I’m not getting notifications I should be receiving such as camera activity and area activity; the app times out while changing the settings; the camera takes way too long to load. This is our home safety we’re talking about here—hire a dedicated app team to work on continuous upgrades (being able to arm no entry delay from my phone would be nice) and improvements to the app.Show lesskindness matters?
Great system
I’ve had my system for about three years now and I love it. I was able to name all my sensors and cameras. I have dealt with customer service and never had a problem, they’ve always been courteous to me and answered all my questions.
Great system for the price.Punchy520
Garbage app
Really rudimentary app that’s full of bugs. Doesn’t even offer face recognition login, like most decent apps do. The security system itself is also really basic. Don’t like anything about the app nor the product. For the longest time there was an annoying notification badge that wouldn’t go away. Finally I got rid of it by reinstalling the app and resetting notification settings but now I can’t sign back in. I’m going to start looking for other security options.Show lessIamStephD
Good security system but app is awful.
When I purchased this system two years ago, I did with the understanding that the app was in the process of being significantly updated and would be rolled out soon. Two years later, the app still appears to be built by a 6 year old. Come on Cove, this is a security system and lives depend on you. Get it together or sell to SimplySafe.Show lessBob WT
Not as great as was promised
I find the most challenging part of subscribing to Cove is the language challenges. Their customer service call center is off-shore if the Philippines and there have been challenges is expressing my concerns and understanding them. Even chatting in texts has challenges, due to cultural language idioms. So far, however, the products work and we are happy with the peace-of-mind we have acquired.Show lessUserInNY
Great Security System, Flawed App
Love the security system. It works very well. The touchscreen panel looks pretty. No problem there. But, the app really needs a huge update so badly. It’s too simple and intermittent. Perhaps the app dev could redo the app interface. Add widgets where we can arm and disarm from the homescreen. I know HomeKit and Siri integration take a lot of work for the dev, but it’s a plus point if they can add that to the system. I still recommend the system if you can get past the app limitation.Show lesstoddys.718
