YI IoT User Reviews

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  • It’s legit people!

    I saw this on a TikTok ad two years ago. Bought it and thought this is cool. We had a ahem* R-ng camera system that worked when it wanted to, charged us each month for space in the cloud and when you couldn’t afford it, you couldn’t go back and access any of it.
    Well then I remembered this gem. Dude! It’s THA BOMB! I know I know, it’s not your regular review but this thing is legit. 360* camera, night vision, motion capture, video and still shot capture and also two way audio as well. They have an option for cloud storage but also a slot for an SD card. Whatever the other guy has, it’s not this and if it is, it’s wayyyyy more expensive.
    I read the reviews. I read more reviews. Seriously am I the only person to not have any issues with this camera? Look, I want to have another one of these ASAP. Thank you so much to the team that made this possible and keep up the good work. Good Job well done. All of your parents should be proud!😊
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    Developer Response

    We are pleased that you enjoyed the app and your cameras. If there is anything we can do for you, just let us know at https://www.kamihome.com/contact! Have a wonderful day!
  • Great Cams but Very Pushy App

    While I enjoy the outdoor pan cams and the ability to record to an SD card, the app is pretty pushy when they peddle their subscription services. Here is my problem with that: If I hear some noise outside and dash to the app to see the camera feed in that sector, I first have to click thru a couple of screens reminding me about their super awesome special discounts on their monthly subscriptions ….and now I get ads that seem to go away by closing the app and opening it up again to avoid clicking on them and running thru more screens. This in counter productive when time is of the essence. I’m going to start looking for a different third party app that can work with the cameras or maybe just start using a web browser by enabling the port forwarding feature on my router.
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    Developer Response

    We are sorry for the trouble. We would like to offer you an exclusive discount on our ad-free subscription. By subscribing to our premium plan, you can enjoy uninterrupted access to all the features of our app without any ads. Please contact us at https://www.kamihome.com/contact so we can further assist you.
  • Support issues without refund

    Worked with online customer service for the 1st 40 days of setting up camera. Couldn’t get the camera and app to fine tune motion to not pick up on sunshine shadows. Rep told me to return the camera to supplier. I did and requested to cancel subscription which was 1 week passed the 30 day trial. Rep advised no refunds after 30 days even though I’d been working with several reps to get camera/app working without success. They then suggested their camera and more months of monitoring. I’ve already prepaid for yearly subscription with no satisfaction and no camera connected with no help from reps. With each request for help there was always days of delay between help which didn’t allow for fixing issues within the first 30 days. Seems like a business ploy to delay service response so no one will get a refund if app doesn’t work with camera. And then they push their cameras. Very disappointed with experience and lack of refund for the remaining months of unusable service. Please be advised… do not prepay for subscription because the service might not truly be compatible with your camera even though it’s the suggested app.
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    Developer Response

    Dear User, thank you for your comments and feedback. We would like to support you with this issue and so we’d appreciate it if you could write back to us at https://www.kamihome.com/contact.
  • Overly sensitive yet not at the same time. Annoying

    This system has some great features like the alarm, automatic flood light, talk through, and motion alerts. To be fair there are tons of other options out there with these same features at a similar price. You will receive 40+ minimum notifications in a 24 hr span of recordings of the trees swaying, bugs flying around, birds, etc (things that I don’t care about). But it WONT record people coming in and out of the house 80% of the time which is the whole point of this (my neighbor broke into our house). Even with the highest sensitivity it would miss most entrance and exit occasions but would be happy to send me a recording of the trees swaying. The alarm sound is a great idea but it will turn on if bugs fly in front of it. Same with the flood light. It’s not very “smart” as the name implies. Very very annoying and needs a software overhaul.
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    Developer Response

    We apologize for any inconvenience this may have caused you. We have recalled the BVA functionality and are currently fine-tuning areas that did not meet the quality standards expected by our customers. We appreciate your patience and assure you that we are constantly improving our AI to provide the highest level of security in the industry. We will keep you posted once all the needed improvements are done and once the feature has been reinstated on the application.
  • Endless Ads and Fairly Certain I’m Being Watched

    Bought this camera in 2020. Was told the app was free, which it is, but the service for constant recording is a monthly fee. It does take a card, so I thought that I would use the app for long-distance live monitoring.

    Since fall of last year, I receive ads for the monthly fee EVERY SINGLE DAY. I can’t turn off notifications since this has motion sensor detection - not that is has every notified me of my building’s maintenance being in my apartment. It DOES notify me every time a tiny fruit fly floats in front of the lens. Super helpful, right?

    Most concerning is that this “randomly” scans my room when I’m home at night. I always point the camera at my front door to get a better look at whoever comes into my apartment. Why have I noticed it pointed back at me on my couch on the opposite side of the room on more than one occasion? I don’t know for certain that I’m being surveilled by people running this app. One time is maybe understandable? After the 5th time of me noticing, absolutely not. All this is far too coincidental for me. Will unplug this device and find a less creepy option.
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    Developer Response

    We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact. Thank you.
  • Trash

    I just received the camera. The only good thing I can say is it shows a clear picture if you can view it.
    I had to try 4 times to connect to Wi-Fi then when the motion detector is turned on, it turns the wrong way and never sets back in place. I can’t even view what’s going on because the app constantly crashes when I try to view the video it freezes my entire phone and closes out. I have uninstalled and reinstalled the app several times and also reset the camera several times. It also send me several alerts throughout the day of it sensing something and it’s nothing there so I’m guessing it’s just the spirits in my house playing with the camera lol. You can’t view the playback unless you purchase a subscription which is very pricey. It’s just not worth it get you some real security cameras that you can trust.
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    Developer Response

    We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact. Thank you.
  • Don’t update app. Zero stars

    Now you took away the previews unless you pay for a service ?!?!? I will not be buying any more of your cameras unless you change that option. I use my own SD cards and don’t want your service and don’t want my cameras to be on the cloud with my personal info.

    Sneaky sneaky. I updated my app and now I have ads in my app that randomly play while I try to look at my cameras. They are trying to push you toward the premium cloud service. It’s not enough for them that you bought the cameras. I would look into another camera product. They nickel and dime you for the cloud service. First time I subscribed it was $89 for the year for 7 day recording. Now the same service is $189.
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  • Scary cameras

    I bought this because of 5G capabilities and the idea of a hidden camera is good. For the first couple of months I am impressed it works as advertised. I can see my house easily and fast, check what’s going on. After 6 months the trouble started. The app is very slow to none to respond . The most scary part is it scans the surroundings as if it is looking for something. It will focus on us and then move around and we are not moving at all. It’s seem like someone is controlling the device. My wife even said maybe they are watching and listening to us.I checked the recordings on the sd cards and I saw nothing. I disconnected and reset it, checked the updated firmware. It still the same, the bad part is it keeps me asking to sign up for cloud services which I don’t want to. I erased the app and reloaded it and nothing. Can’t return it. Planning of buying a branded one. Buy this if you want someone is checking on you, lol .
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    Developer Response

    ! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://www.kamihome.com/contact. Thank you.
  • Live view but have to pay to see alert clips

    Seriously stupid, I got the 64gb memory card and I have to subscribe to use it are you kidding me? I don’t want to just see the live, I want to be able to use what I already paid for. If I needed cloud I would buy it but just to use a function that it already comes and is advertised with and now they want more money? That’s a lawsuit waiting to happen and false advertisement.
    Otherwise it only screws in so far and if it’s facing a wall that’s where it stays as default unless something goes between it and the wall.
    Setup was easy. Wifi change you change your own then go back to the app and it changed there too.
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  • Used to be Great

    I always appreciated that I could use my Sd cards for storage without needing a cloud subscription, view 30 second recordings, and manage Sd cards from the app when they needed to be wiped. All that changed with one of the most recent updates. I can no longer do any of those things and now I can’t get the app to connect so I can view. Even if I have just looked at it moments prior it, will suddenly want me to check camera connection. They are pushing cloud storage so hard now, I can no longer view 30 second recordings or do anything with my Sd cards. What’s the point of even having that feature if I can no longer do anything with it. Very frustrated with these, money hungry, changes.
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