Leave a Review YI IoT
Camera & App are OK
The camera and app are both decent for the price. I have them set up without any of the alert features turned on and I record via a SD card instead of using the web, I have a large piece of property and use them to monitor a gate and the inside of a barn. The one improvement would be if the app allowed you to set up a “home” viewing preference so after you get done panning other views the unit would just return to it’s “home” view, just like it does if you hit the panoramic button, it runs the panoramic then returns to its starting point.Show lessQuackman2
Not a Happy Camper
Just got my camera and during the set up process I entered my email incorrectly. I never entered a password although a password was saved that was very lengthy. Longer than the password to be used by the camera. Now I can’t use the password saved and I can’t correct the email error. You don’t let anyone change the email. I would delete the account and start over but you need to provide a password. So after going to the customer service area where no help is provided I have two choices. (1) I get some type of response from the company or (2) return the camera and buy from a company that has customer service you can reach.Show lessDls1053
MY CAMREA GOT HACKED!!!!!
I bought this camera a while back and it seemed pretty descent. So I put it out on my window facing outside. A few month passes and I keep hearing the camera sound go off in the middle of the night. I pay no attention to it because I thought the sound means they detected people moving. But one day I woke to the sound and looked at the camera the camera was facing us and the camera kept moving looking around the room. I immediately unplugged the camera and my husband told me the same day that the sound means that someone was on the camera. I have 2 little kids that sleep in the same room with me and it just haunts me that a stranger was watching me and my family for months as well as listening into our conversations day and night. Please be aware of this big issue and consider the problem of buying this product. Stay safe everyone.Show lessLightning bolt 22
Developer Response
Please do not set up the device directly facing window or any white, light-reflecting or lustrous objects, because under some scenarios it could make the device continuously switching back and forth between daylight and night mode, thus leads to the clicking noise you are referring in this case. As to the camera moving the lens around the room, it only transpires after device reboots / resets, or user activates the cruise mode on some dome models.Great camera. Not so great software
The camera works great. The software only shows a small clip and you have to watch that before you can watch the entire recording. Even if you are recording to your SD card, when you press the option to view the entire clip, it sometimes takes you to a page to purchase their cloud service. Other links also take you to the purchase cloud service page and it’s annoying.
There is not date & time with seconds showing on the video when you watch it so you only get an approximate time on their scale.
If I could use different software with this camera I might buy it again. Right know, I would not recommend it.Show lessnelle5740
TERRIBLE APP
I never leave reviews but I felt this could save someone the headache. The cameras themselves are actually decent so far 3 days in, but the app is ridiculous. I’ve opted to buy the cloud space and it has never actually accepted my purchase, yet I can see I’ve paid for it multiple times on my Apple subscriptions. So basically the cameras are only available for real time monitoring which is useless for the most part. The app has no customer service numbers, no email addresses, no way to contact someone for these types of issues. Also the fact that I’ve paid for cloud services and it won’t even show in my apps order history is frustrating. So I’m conclusion I wish I would have bought something with a better app, besides it’s bad operating it’s not the greatest layout.Show lessCmhcmhcmh mh
Sound won’t stay on since app update.
I loved this camera for the most part until some recent updates to the app. It has worked great for months and then all of a sudden after an update where the look of things changed, the sound would no longer stay on. After a couple of minutes the sound on the video feed stops and I have to toggle the sound off and back on to get it on again. This is seriously inconvenient as a baby monitor without sound, especially at night. There was an update where the app seemed to revert visually to what is was before and it worked again. But now it’s back to not working. If this gets fixed I’ll give this camera 4 stars because honestly the only drawbacks of the camera otherwise are the clicking sound when going between day and night vision and the sound it makes when the camera randomly reboots.Show lessTori Lacey
Getting worse
This app and the cameras get worse and worse with each update. They have an ever increasing hard time connecting and giving video. Even when they do connect they have a good connection for a few minutes and then it suddenly goes bad. From over 100kb/s to 37kb/s or less. Also the sound only lasts for a short time and then goes silent even though I didn’t mute it. These problems occur even with the camera only two feet from the router. I can’t constantly watch the feed, I have to keep going back to the home page and select the camera I want to watch again and again just to keep a good connection and be able to hear the sound.Show lessGuiness51
Good Some days. Bad most.
I was enjoying this cameras I bought. Then out of nowhere I noticed they would stop randomly stop working, they would both take extremely long to open the app to begin with, Then when on automatic motion tracking it would turn to face the wall and just be recording the wall and never return to its normal place. I even had an incident happen in my home where it never even picked up any of the incident happening. The fact you can’t really watch your replays without it crashing is a huge problem especially when I pay for the subscription... I am trying to hold off but I plan on buying better cameras without these issues... I also noticed lagging sometimes and it stops recording sound. BIGG problems for this homeowner.
Update : APP NOT LETTING ME LOG IN. App saying Invalid Data Format when I try to log in with my information. This is HIGHLY UNACCEPTABLE. There is noone you can even call at this time of night and phones not working because of CoVid-19. This is a bunch of crap. I will be ordering new cameras right now! I am done and I don’t recommend these pieces of crap to anyone. Screw yi iot.Show lessTommy Veretti
Good Camera, but nothing great
We like the camera, but if you are planning to use it for baby monitoring then it might not work out. We bought it for monitoring our baby and every time the light in the room changes...the camera makes a clicking sound, like its trying to adjust the brightness. So its almost impossible to use it in afternoon as our baby is very sensitive to noise. Also the connectivity drops a lot of times and sometimes it takes a lot of time to bring up the video when you launch the app.Show lessGaurav_Shah
New update HORRIBLE
After the two most recent updates that are basically trying to force you to buy their cloud service for $150 a year, these cameras are useless now! They freeze up after about 15-30 seconds!! There is no point in having a camera running all night if it doesn’t work! I had no problems before these updates!! And now I can’t find anywhere to email support like I used to be able to. Even from here it takes you to their website to purchase items. The update eliminated some great features that I’m sure I would get back if I paid for their subscription which I will not do. I will just invest in some better cameras because this used to be an amazing little gadget until they decided to start charging for everything.Show lessnot allowed to post apparently
