Junk app
The main reason I picked Dogtopia was so I can watch my dog on video.
Unfortunately, you’re streaming support doesn’t provide video to play for longer than a few seconds.
You guys either need to improve your partnership with nest or switch to hosting your own streams, because for the cost of care we should be able to watch the videos and not have them freeze every three seconds.
Unfortunately, you’re streaming support doesn’t provide video to play for longer than a few seconds.
You guys either need to improve your partnership with nest or switch to hosting your own streams, because for the cost of care we should be able to watch the videos and not have them freeze every three seconds.
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Terrible :re web cam viewing
Although I know my location in Jacksonville fla takes great care of my dogs. I have as yet been unable to access the webcam to view my dogs. I have tried repeatedly to gain entrance to the site and there is no help forthcoming from the folks who run the website. I am deeply annoyed not to say disappointed since one of the perks I was told to expect was to be able to view my pets. FIX THE WEBCAM SITUATION. Thank you
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App is easy and works
No issues with the app or making appointments. I can view my pup on the cameras. Maybe it’s my location in Shrewsbury NJ but Dogtopia and the app are both great! Been using app and going there for 2 years since opening day.
Struggling to Update Birthdate
I can’t update any info on my dog unless I’ve updated his birthday. Well, the app won’t let me update his birthday. Very frustrating.
App does not work
It’s impossible to sign in, view videos or even change your dog’s profile picture. Nothing works. It’s so frustrating. If you want to see your pup on video you’ll have to look somewhere else.
Freezing Camera
Dogtopia advertises the ability to watch your pup(s) on webcam. This would be a cool feature, if it worked. Not sure what the issue is as it doesn’t work on the app or the website. Dogtopia is out of our way compared to other daycare places. It’s a simple feature that wins our business if it works, and loses it to other comparable daycare places since since it doesn’t work.
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Add a location
I can not figure out how to add a location to my app. I use several locations and would like to switch between them easily. I can not seem to delete a past location either & add a new one.
App simply doesn’t work
Both the app and the website are atrocious. Could not schedule meet and greet, locations don’t appear in drop down (link/arrow did nothing), can not request appointment - choose your pet link is apparently text on the screen and not a real link. It’s June 26th and I have an “upcoming” appointment for June 24th (two days ago), says info is incomplete when I completed it in person, webcam access link gives me error message. First time registration gave me an error message…even though it registered but then password didn’t work, had to “reset” password to the same thing I set it to (I didn’t fat finger it, I very meticulously entered it twice). Would give zero stars if I could.
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Very frustrating
We like Dogtopia for the staff and the video option, but the feed keeps freezing and is hard to connect to most of the time. It takes multiple tries to finally connect and we only get a few seconds before it stops, and we have to start all over again.
Dogtopia is AWESOME! But the App not so much
Dogtopia the stay is awesome but the app is difficult and annoying to use. But I highly recommend this Dog Stay to anyone who has a dog. And I love how their are no cats!
