Needs serious improvement
The app leaves a lot to be desired. I don’t understand why billing can’t be included in the app. I hate asking the front desk how many days I have left on my package. Also, there is a version upgrade but I can’t figure out for the life of me how to get it.
Great local service, terrible app
We absolutely love the staff and experience at our location. However, this app simply doesn't work. All of the features from scheduling to adding family members either throw an error or do nothing. Dogtopia also made the decision to block login on the mobile version of their website but even after logging into their website on a laptop there are no features to do anything. The only difference is the Sign In link vanishes. You can't even log out. They do not seem to test their tech.
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Great idea…bad technology!
I signed up got DogTopia membership and boarded my 9 yr old Curly for the first time based in the promise that Dogtopia
!marvelous App would permit video observation of our “daughter” when we left her there for a ten day maiden voyage recently. Boo Hiss, the manager was never able to complete the link
My husband, separated from his little girl while sequestered in a nearby rehab facility was quite disappointed.—the whole experience was a big, fat, zero.
!marvelous App would permit video observation of our “daughter” when we left her there for a ten day maiden voyage recently. Boo Hiss, the manager was never able to complete the link
My husband, separated from his little girl while sequestered in a nearby rehab facility was quite disappointed.—the whole experience was a big, fat, zero.
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App issues
I love Dogtopia! I have a problem with the app. I would like to see my payment history and how many passes I left. I would love if you offered a late pickup for those of traveling into town.
App is missing key functionality
Approved appointments are routinely missing from my “upcoming” list.
The lack of ability to manage my billing details is the key from this going from a 1 star app to a 5 star app.
The lack of ability to manage my billing details is the key from this going from a 1 star app to a 5 star app.
HORRIBLE!!!
I never write reviews but for this app I must. If I could give it zero starts I would. It is filled with bugs and it almost seems as if it was designed by someone in kindergarten. I’ve had to reset my password multiple times and I’m still not able to log in…yet I can access the website fine. If wasn’t for the well run franchises, I would be done with Dogtopia solely because of this application. HORRIBLE!
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Great App - Excellent Improvements
Clearly lots of work has been done on this app and it has come a long way. I find that it works amazingly well and love that you can easily check the cams and see the dogs playing. Thanks for all the improvements/enhancements!
Great place, app is really hard to use
If you have your phone in dark mode, it is really hard to use the app as a lot of the backgrounds that are meant to be white turn black. Would be better to have a dedicated dark mode or just don’t change those colors based on user settings. Don’t want to have to turn off dark mode just for this to be useable!
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Basic functionality
This app does the very basics, and I appreciate the ability to quickly book appointments thru the app and view the webcam.
Some features that would make this so much more useful:
1) friendlier and more intuitive UI:
a) the black icons on black background make it very hard to see things like an arrow for drop down menu, or the “X” to close the window after booking an appointment
b) Buttons, rather than a drop down to view other service appointments (ie. daycare, boarding, grooming), aside from the one you’re on.
2) ability to see the balance of passes on my account
3) payment transaction history
Some features that would make this so much more useful:
1) friendlier and more intuitive UI:
a) the black icons on black background make it very hard to see things like an arrow for drop down menu, or the “X” to close the window after booking an appointment
b) Buttons, rather than a drop down to view other service appointments (ie. daycare, boarding, grooming), aside from the one you’re on.
2) ability to see the balance of passes on my account
3) payment transaction history
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Love Dogtopia but not the app
I love taking my dog to Dogtopia, but after requesting boarding or spa services and getting approval notifications, it is always annoying to open the app to not see them in the upcoming appointments section. I see the drop down menu to view the different categories of services but why not have a default of All categories or not have a category drop down at all and show all upcoming appointments by date. If I schedule something in advance and forget I did it, I have to open the app and then select the specific category to see what I’ve done. When I was a first time user of the app, I just figured the app was broken and just didn’t show my appointments. Now I know I have to take the added step to choose from the drop down to see boarding or spa appointments. I wonder how many others didn’t recognize that there was a drop down that needed to be changed to see their appointments?
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