Leave a Review Avios
Constantly Crashes
What a horrendous app! The app constantly crashed when trying to use it; particularly when trying to spend British Airways Aveos points. It took me the best part of an hour to spend mine on a hotel booking as the app crashed each time I got to the final purchase button. Also, you cannot search the UK by area. There are lots of places to stay in Snowdonia/Eryri but you cannot select the area - instead only individual accommodation appears! On top of this, once you’ve logged into the app, it requires you to log in again when you try to spend your points. Hence, when it crashes it’s doubly frustrating. In fact, the app is such a poor experience I won’t be collecting aveos points or using them ever again. It makes the whole customer loyalty scheme pointless (pun intended!)Show lessDeveloper Response
Thank you for your review. We are sorry you have not experienced the level of service we strive to deliver. We're working towards improving the app and will take your feedback onboard.Not working for Avios users in the United States
I’m a US user who has had Avios for more than ten years. I just tried using this app again today. The app defaults to using options that are of use only to UK users, like merchants in the UK using English currency, not US dollars. Although I had logged into the app, it asked for me to log in again repeatedly when looking for ways to “shop” with Avios. It looks like I cannot use this app to conduct any actual transactions because it doesn’t provide a way for a US user to make the app use the US options (like Groupon US). Sorry, but I have to give this only 1 star.Show lessDeveloper Response
Thank you for your review. You can change stores in the settings menu by tapping on ‘Change country’ and then selecting ‘United States’. If you’re still having trouble please do email us directly at rewards.app@avios.com and we can look at resolving this for you.Total mess!
Nothing is connected: two different apps and two different websites are not communicating with each other. How do they manage to fly at all?!