Leave a Review Mirabella Genio
Need help on fix (feature not working)
The “plan” feature doesn’t work. I setup a plan several times and it keeps removing itselfSub 2 Titan Hog
Power Boards are terrible from this company!
Power boards from this company are the worst to connect and keep connected. just turn themselves off on their own and disconnect from wifi even when there is a strong wifi signal on other mygenio products next to the power boards. Try to reconnect and the process is changed and keeps failing to connect when there is a strong wifi signal. The app and products are janky and sometimes do not work… Mirabella always just keep saying the same story “check your wifi. Your modem is the problem… my powerboard now doesn’t even show on the list of products when trying to reconnect. I have 3 power boards that are exactly the same. Turn themselves off and now can’t reconnect them and use with google. Waste of time!Show lessBubble O'Bill
Annoying
This is the most painful way to connect it 0/10TastyRaroTrash
Don’t even try the pet feeder!
First machine was working fine for 1 day then started to feed at random times. Customer service really tried to help, but I did countless amount of tries to reconnect it, delete app, monitor it, a lot of stress when you go to work and don’t know if your cat is going to be fed. A week of communicating with customer service every day and I ended up returning it to the store and getting replacement thinking that first one was faulty.
Second one worked for 2 weeks which made me believe everything was fine! BUT it also started giving food at random times. Customer service again was pretty efficient and the engineers made an update which seemed to work for a week. Today it just stopped working. Reconnection is not happening, impossible to add the device to the app. Lights behaving weird, not like before. (Feeder is full of food and wifi is working).
This was it. Ordered a non wifi one from AliExpress. This one goes back to the store.
Just a thought, we can’t even make a normal pet feeder but trust electronics to move our bodies on the roads. I wouldn’t let my life be depended on electronics. We are too far from that yet.Show lessirina_ba1erina
Notification gone after update
After the update, the detection movements doesn't notify anymore. Tried troubleshooting it and still not fixed.fjlpars
Please help me!
Hi mirabella Genio!
i just want to say that i’m confused on how to do something. so i have a google and obviously the sis set light and i wanted to link it to google so i could say “hey google turn on light”. so i went in “me” and clicked google assistant. and on your example there were 2 bars at the bottom. the top one said “link with google assistant” and the bottom one said “view more ways to link.” but on my screen it says “ link with account password” and if i clicked the arrow it would take me to instructions. how do i link it???? pls help.
(i have the google assisztant app btw)Show lesshi💘💘💘💘
Only really connects & does not work with Apple Home
Literally spent 20 minutes trying to set this up flicking the switch on and off with nothing working. I came back a few days later and it was working for one day and then stopped working again asking me to set it up again.
Also it only works with Amazon Alexa and Google assistant I’m not Apple Home. My smart home automation is Apple Home so this bulb is useless for use with Siri.Show lessbman01
One hour of my life lost technology
Technology should just work. Unfortunately, I have tried to make this device work without success. The help and support tools are terrible. The pairing process requires the lite the flicker on and off quickly until the device pairs. WARNING for epilepsy sufferers this can trigger an episode. I must have tried to pair 10 times. I would recommend anyone affected by epilepsy to not perform this pairing process it is dangerous.
Another frustrating thing was having to enter my password details even though I was logged into the Genio App. I can tolerate this once but 10 times becomes painful.
Unfortunately, the cost of this device is beyond the supermarket price and I will struggle to see any value purely because I’m scarred by first impressions.Show lessApostolos 63
Mid
This was good but after 5 months this neon lights like it always said offline.always aakd offline problems
Meh
The light was okay but it won’t let me connect to Alexa because the skill is not available or smtg-copz-
