Leave a Review MyNISSAN®
App barely functions
I don’t understand the good reviews… 8/10 times, it won’t even turn the a/c on or lock the car. Additionally, if has never ONCE allowed me to access the charge (Nissan Ariya) to see status or set a charge limit which is very problematic. I called customer support and they said that it’s an app wide issue (unsure if that is true) and that I should submit an official ticket if I want it the developers to fix it. This was nearly two months ago.
It’s an electric car. I should, at bare minimum, have the ability to look at what my battery percentage is and set the charge limit to preserve the life of my battery. I also want to see the status of the battery while it is charging too… no idea why these problems haven’t been fixed yet.Show lessAstroPhyStudent
Developer Response
Thank you for providing your feedback. It is greatly appreciated.Fantastic app- recommended highly
This app is great. Way more intuitive than you’d think. For example, the icon of your car matches the exact model and color or your actual car (great for those who like attention to detail). Additionally, the exact model year owners manual is built into the app (and organized into folders). It works 98% of the time for me. Are there weird times when it doesn’t work to start the car? Yes- but those are very few and far between and to be expected with something like this. I would change two (very) small things: 1) there is a click-thru to the NMAC app. I wish there was a way to just build NMAC in to this app, to make this an all things Nissan app, where everything lives in one place. And 2) just make the app icon the Nissan logo, like the Infiniti app has. Makes it a bit cleaner and quicker to find. Overall, excellent app though and highly recommended for those with MYs with access to this.Show lessNEEDS TO WORK FOR BORGOTA
Developer Response
Thank you for your feedback!No Longer Works
Been a frustrating year since Nissan changed the app to MyNissan. All remote services on my 2018 Nissan Armada worked fine with the old app. The new app doesn’t allow any of those features for my vehicle. Nissan Connect support just continues to give me the prepared statement that “3G networks were shut down due to no fault of Nissan” and my vehicle is no longer eligible for services. I realize it’s difficult nowadays for someone to go off script but this isn’t a cell antenna issue with my vehicle. It is simply Nissan removing the features from the app for a vehicle that retailed for $65k in 2018. I can go to the Nissan Connect website and access all remote features and they work just fine. I can unlock and lock my Armada from anywhere. I can track it’s location and I can remote start it from anywhere. Unfortunately that isn’t as convenient as having an app to work those services. I’ll be cancelling my subscription. I love Nissan vehicles but this app has been a huge disappointment.Show lessSir Crash a Lot
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (844) 908-0077 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Charging needs to go back to the drawing board
The simple aspects that work for all cars are not bad. The interface is easy to navigate and a lot of the functions work well. That being said, charging control & information is a disaster. Charging time estimates are WAY off (more than two times what it says in car dashboard and what actually ends up being true). Cannot stop charging from app. App charging communication is hit and miss. Very little information on charging is provided (for example, it doesn’t provide charge rate and charging status doesn’t update as it’s charging — so shows state of charge as what it was before charging began instead of what it is now). So the app is entirely useless to me during charging. I have to walk down to wherever the car is.Show lessJCHJohnson
Developer Response
Your feedback is greatly appreciated.Incorrect car servicing alerts firing
My Nissan connect app always says my 2021 Armada has low oil pressure and I should stop driving the car immediately and take the car for servicing. I’ve done it on 2 occasions and the dealership says that app is glitching and the oil pressure is fine. I signed in and out, installed and uninstalled the app numerous times and I get the same alert when app launches. The app is really slow in response to remote start and lock/unlock car. I could oversee the slowness but the misfire of service alerts is truely overwhelming. I will cancel my Nissan connect services because there’s too many negatives compared to positives. I was told by dealership “the app is never accurate and that it’s not worth the headache”. I cannot agree more.Show lessAng1215b
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (844) 908 0077 Monday-Friday from 8:00 am to 7:00 pm CST. This team can also be reached via text at (615) 675 9338. Please be sure to have your 17-digit VIN available to share, as that will be necessary to further assist you.My Lyla
I love being able to start my Lyla from this app far better than using my key fob. This is all very new to me. Lyla is my baby. So to anyone that’s new , like myself. I’ve had to learn that if your phone and fob are in close proximity then the app won’t work. I see that as a flaw. Because both men and women alike your key fob is either in your purse or pocket. (right?) so I had to uninstall and reinstall this app. So if anyone has any pointers for me please share. I’m still learning. Thanks, Lyla’s mom. I’m a car mom y’all. Yay!!Show lessKkneco
Developer Response
Thank you for taking the time to share your feedback.A good app, with down sides
This is a useful and intuitive app, and in the 3 weeks I’ve had my lease, the app has become my central hub to check miles remaining, manage climate remotely, and other basic tasks.
The last 2 days, though, I can’t log in and get the error message “Something went wrong. Please try again later.” I have verified I’m running the latest version (ie I checked in the App Store if the app needs updates- and it did not). Then I tried offloading and reinstalling the app in case that was the issue. It wasn’t. So I deleted the app and reinstalled it. Still no dice. I think I had to go back into the App Store, find the app, and click the “Support” icon to learn that the app is down for maintenance and will be up again at some point.
With as much outreach as Nissan gives- too much outreach IMO - you’d think they could email or text their users and state they are aware of a system issue with the app and give an ETA for resolution.
Also, I find it annoying that about once a week I get a quick survey about how I like the app. The survey pops us as something to be clicked through before accessing the app, so I have to respond. I’d really like them to stop all that.
The car I leased is wonderful. It’s really a delight. The app is turning out to be good, but with some down sides.Show lessStellaMarie98
Developer Response
We appreciate you taking the time to share your feedback.Has potential, Needs work
So we got the app and added service to our Rogue primarily for remote access because the factory fobs have horrible range. After days of issues and back/forth with support the app was finally working. It’s pretty responsive, but could really use some updates. It needs a Face ID option for initiating commands and the commands need to be simplified. If I want to remote start the vehicle I have to send a lock command, ok it and then send a start command and also ok that?!? Why??? One start command should trigger a remote start and be smart enough to send a lock command ahead on its own. Not deal breaker gripes, but definitely issues to address. Also, if paying for remote services why not offer a discounted bundle that also includes Sirius radio?Show lessBenJF3
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Never works!
For what you pay for this app it hardly ever works! We have been in a freeze the past few days and it only worked one time like 3 days ago and hasn’t worked since! So if I need to warm up my car to go somewhere I’ll have to go to my car and start it that way and that I don’t want to do because I’m sure my doors are frozen and won’t be able to open them, plus I shouldn’t have to do that. This app cost so much and if you check the status on how many times it worked you would see it’s not very many! I better get a refund or a good price when it’s time to renew. I only renew because if you want the other little things this comes with you have to use this app. PLEASE fix this app! I’m about to go out now in 15 degree cold to try to start it. And you cant say it’s not working because of the cold because it doesn't work in warm weather either! Work on this app and make it better!Show lessAnnieoakiely
Has potential, Needs work
So we got the app and added service to our Rogue primarily for remote access because the factory fobs have horrible range. After days of issues and back/forth with support the app was finally working. It’s pretty responsive, but could really use some updates. It need a Face ID option for initiating commands and the commands need to be simplified. If I want to remote start the vehicle I have to send a lock command, ok it and then send a start command and also ok that?!? Why??? One start command should trigger a remote start and be smart enough to send a lock command ahead on its own. Not deal breaker gripes, but definitely issues to address. Also, if paying for remote services why not offer a discounted bundle that also includes Sirius radio?Show lessDeveloper Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.
