Leave a Review MyNISSAN®
Need notifications on lock screen
I came from Toyota and the app was a million times better than this. If you left your doors or window open and to check your rear seats when you lock your doors( for people who have kids in back seat), the Toyota app will notify you that they of these. On this app you literally get nothing and no reminder. At least the doors being unlocked or something. So I would like for Nissan to step their game up and start doing this. Otherwise seeing what the competition has, this app has a lot of improvements. Hope they are able to add these features in the future update. So that’s why I’m giving this two stars.Show lessAhmedMust
Developer Response
Thank you for your feedback. For any needed assistance, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.EV Ariya Poor Support
If you don’t mind waiting minutes to review the status of your EV, such as battery percentage, or to even engage climate controls, then ignore this review. In this modern age, the connection experience of this app is reminiscent of using dial up. Now, some credit is due to Nissan as they recognize these issues but customers have been waiting and waiting for an update.
So, Nissan, if your listening, you need to prioritize costumer experience with software updates to improve these slow response times.
Lastly, the same should be said about the Nissan Ariya EV that uses this app. If Nissan wants to be any but competitive in this new EV market, then they need to seriously consider provisioning more frequent updates. And most importantly, listen to your customers, they are the ones using the vehicles and software and interact with it daily!Show lessBarrie72627
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Concept is well intentioned but does not keep preferences
The intent behind this app is very good, and in theory, it works, but it does not work for me. It takes forever to load each and every page, it does not save your preferences when you adjust the climate to turn on at a specific time, and it changes the entire configuration of how you have your air conditioning. I did not ask for defrosting or to take off recirculation, but it did that for some reason. however, it was not even cooling the car, so that was a waste of time and battery. I’m not using it for this purpose again.Show lessBtchImACow2019
Developer Response
We appreciate your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Climate control
The app is very cool looking however, I do wish it was like my former Subaru app and like many other apps that allows you to control the temperature the air flow heated seats heated steering wheel defroster. I know it does some of this automatically, but it would still would be cool to set what you want at what temperature. With the Subaru app you were able to make for presets. I had one for winter outside winter inside. The outside would turn the temperature on high the blower on high make sure was hitting the windshield. The rear defroster was on which automatically did the mirrors the heated seats return on. The inside did all of the above, excluding turning on the red fogger. have a get on the highest temperature hitting the window.Show lessDiscoMusic
Auto-renew doesn't renew
For the entirety of the nearly 2 years I've had my vehicle, I've had to call every month to have my service reinstated. I get the same speech every time "I have checked the auto-renew option so this shouldn't happen again." FFwd to next month, i go to remote start my car because it's the northeast and cold for most of the year, and lo and behold, my subscription isn't active again. They've tried to tell me it's because it's a debit card, so it won't auto-renew without authorization. They fail to explain how 6 other services are able to renew every month without issue on the same card, but theirs can't figure it out. This issue is what's going to make me not keep the vehicle at the end of the lease. I got it specifically for this service, and I'm not getting the service appropriately. For reference, my Subaru Starlink managed to auto-renew itself every month without issue. My carwash pass, streaming services, trash/water, and gym membership all handle auto-renew just fine on this same card. Nissan needs to get their act together.Show lessusername-is-taken
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Sending navigation doesn’t work
I just tried sending a location to my truck and it “Failed to send.” Obviously, I tried to save it and that didn’t work either.
Tried many times and even went outside and started my truck and tried a couple of times again. I even turned on Location Services on my iPhone and tried again. No good.
Even with location services off, I was able to send a location to my truck with the “old” app - NissanConnect. It worked the first time.
I’m paying for this service, so until you fix this problem in this new app, don’t retire the NissanConnect app.Show lessTweety1976
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Update causing vehicle remote start to activate without permission
Over the last few days I’ve noticed when I open the app the engine start on my Rogue will randomly be activated without my permission or pressing the start button. I am unsure why this is happening. I have the setting to keep me logged in set to on and I am running the app on the latest iOS software on an iPhone 14 Pro. Also it would be convenient to have other features that were prominent on the Nissan Connect Services app such as locked status, brakes, engine status, etc. Currently all I can see is tire pressure.Show lessBD09!
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday though Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text (615) 675-9338.Where is vehicle status
I really appreciate now having basically everything I need in one app, and the new MyNISSAN app does a good job helping me keep track of my maintenance too. However I wonder if the vehicle status will be added for all models. At least for my Rogue I’m only seeing the tire pressure, and I’d like to see other status for engines, brakes, etc. like we have it in NissanConnect app as well. Until those things are added to MyNISSAN app, I think I’ll stick to NissanConnect app for now.Show lessmaruiakina
Developer Response
Thank you for your feedback. We will pass it along internally.Latest Update
I really like the latest update that incorporates features from the NissanConnect app. I do have one issue I hope gets addressed in the next update. The countdown timer used with the remote start feature in the app is now too small and is a light shade of blue against a light background making it very difficult to see. Please make the timer larger and change the color with the next update.Show lessQuiltBake
Developer Response
Thank you for your review. Our team will be sure to pass along your feedback internally.Just Doesn’t work 4 Me
Tried everything even with the Nissan folks on the phone line. NOT. WORKING! I can go online using my login credentials. The NissanConnect App works, which use the same login credentials. Absolute nothing happens when I try to login to this App. The page spins for a bit, then returns to the same screen. No error message. I’m using the latest IOS version. 🤬🤯
I’ll just have to go online when I need to. It is what it is.Show lessEze II
