Leave a Review MyNISSAN®
Sometimes it works
2023 Ariya. It’s a nice thought to be able to start your car from a long ways off with your phone. It just seems like Nissan cheaped out on the developers of this app. It is very slow to connect to the car. If it connects at all. It will sometimes show the cars status from the last time it connected. Not this time. Sometimes it says the climate control failed but yet the car is warming up when I get outside. Sometimes it isn’t warming up. Sometimes it works. And the app really can’t do that much other than start the car and lock/unlock. It can only do climate control on the Ariya. I wish it could do the seat heaters and heated steering wheel. But I also wish it wasn’t using dial up connection speeds. Only worth the price in the hot summer or cold winters. Do better Nissan.Show lessfullofwrong
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Paying for an app that doesn’t work
More often than not the Nissan app will not work. If you call their 1800 (which they’ll probably suggest I do with their often generic response to complaints).
The only thing they’ll say on the 4 occasions I’ve called is “to delete and reinstall the app” and that “their developers are working on it and it’ll be fixed by tomorrow.” Just to keep having the same issues and more. Very disappointing in every way.
From not starting the car, to not showing me where my car is parked to my favorite issue.
“You haven’t subscribed for this service”, it’s not worked more than it’s worked.
I’d give it negative stars if I could. But note, they don’t forget to send you the bill for the next year of service, which went up in cost since I bought the car in June. AND the price they say they’re going to charge me is not the rate I negotiated and have proof of via email.
On top of it the car itself makes rattling noises in both doors and only 4 months old..2 weeks later and the dealership still hasn’t called me back.
I really regret purchasing this car, the support is just not there.Show lessOverpriced and never works
Developer Response
We regret to hear of your concerns and would like the opportunity to learn more. Please send us a Private Message on Facebook for further support. Thank you.Good car app
First of all, I love my new Ariya. Not only it is a cure for (TOS) Tesla omnipresent Syndrome, it is actually a darned fine car. The range is comparable, the ride is better, and the acceleration is head snappingly good. And importantly it looks amazing on the outside and on the inside. The app is just the cherry on the cake. It provides access to many conveniences like locking, charging status, preconditioning, route mapping etc. Right now I pay nothing for all this, but this will cost money in 6 months. I am not sure if I will. Let’s see how used I get to these features by then!Show lessVirarfast
Developer Response
Thank you for your feedback! We're happy to have you on the road with us.Works less than 70% of the time
The first issue I have is paying a monthly subscription when my BMW is for free. Nevertheless, I pay it because I like the car. However, for a subscription that I have to pay to start my car, I find it extremely frustrating and borderline thievery for me to be paying for something that works a little more than half the time. “Something went wrong. Please try again later“ always shows up. When I login sometimes it logs me back out when I manage to get into the app and try to start my car, the wheel keeps spinning and the car starts sometimes with no notification. What are we paying for, Exactly?Show lessRéy-B-Busy
Developer Response
Thank you for your feedback, Réy. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Doesn’t work with popular browsers
I can’t see how there are so many five star reviews on this app. I lost about a month of membership time trying to reset my password. The reset password function would return an error when using Safari and Google. I had to download Firefox to reset my password, according to customer service. I logged in and the app wasn’t recognizing my vehicle so I was getting just some default page with the handbook link. After a fourth chat with customer service the best idea was to delete the app and re-download it. There’s a lot wrong with this app.Show lessKbellyyumyum
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Not working and issues with time
Hello, I’v been having issues with the app for the last week. I tried to log in and it says something went wrong, please try again later. For over a week, some days it works but I noticed that it fails more in the morning. I left a comment on Google and I called Nissan and said that there was an issue but that I was solved already. Well let me tell you that the issue is still there. Also when I set a time to turn on my car it’s always 45 minutes of delay, so in order to turn on my car at 8 am I have to set it up for 8:40-8:45. Not happy with this app.Show lesspingoricho
App doesn’t work and crashes at login
I have a 2022 Nissan and after the 6 month trial I was still able to - lock and unlock my car - review the health - view miles left - location - and odometer reading. Immediately after I had a warranty repair work done now all that shows up is the lock unlock feature that works only half the time. Sure would like a fix for these features since it’s supposed to available to me for 5 more years after purchase. Sad about the way nissan has failed me. My car was only 1 year old and had to have a issue under warranty repaired already. Broke my heart I was your biggest fan for years.Show lessGroove Shaker
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Bring Back The Old App
This app will not display the time left of you remote start then move away to another app before it starts. You have to stay on the app for it to display. The old app it would show the time left if you didn’t stay on it after starting it. This app also is not as fast. The owners manual is not the best. With the old app you could type in page number and it would go to that page. Now you might as well go to your car and get the book.Show lessSillybre
Developer Response
We greatly appreciate your feedback.Happy/irritated
I really love the app it’s very convenient. I am a teacher and when I am in school, I cannot just use my key fob to remote start my car so this is very nice especially on a very hot or very cold day. However, lately the app has been lagging, I have to try it three or four times to get it to start my car sometimes. When I first got the app with my car it would start it immediately, it still starts it but has lagging issues every time.Show lessaggriavted
Developer Response
We regret to hear of the concerns you are having with the MyNissan App. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.Missing features???
It would be helpful if there was a picture or a recording of whatever sets off alarms (ie tow alarm). What’s the point of alerting my email and phone, minutes after my alarm is triggered, if you can’t show me why? Also, it has to be possible to get a location history thru Nissan connect, right? Or the location services installed in my vehicle? I haven’t been able to find anything and it’s somewhat annoying.
Other than that, so far I am extremely pleased with what Nissan connect has to offer.Show lessViciousNik13
Developer Response
Thank you for your feedback. For support regarding your concerns, please reach out to MyNISSAN App Support by dialing (855) 426-6628 Monday through Friday 8:00 a.m. to 7:00 p.m. CST. This team can also be reached via text at (615) 675-9338. Please be sure to have your 17-digit VIN available to share as that will be necessary to further assist you.
