Very Easy with a few bugs
Overall a really easy airline to book and fly. A few glitches on the website made things difficult to purchase, couldn’t update a credit card, eventually got this sorted over the phone. The attempt to offer me a rental car at the time of purchase sounded good, until it offered the most ridiculous price and despite several attempts couldn’t get it offer me a car at anything less than $600 a week more than everyone else so declined that and rented a car separately. But as for flying quick and easy.
If you need carry-on OR checked bag BUY this at ticket purchase time it’s much cheaper, but then do look at the full ticket price as it can be more than others if you need to add both a roll-on bag and a checked bag.
If you need carry-on OR checked bag BUY this at ticket purchase time it’s much cheaper, but then do look at the full ticket price as it can be more than others if you need to add both a roll-on bag and a checked bag.
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Checking in
Process for checking in too cumbersome. Had to download app. Could not find my booking using my name. Had to go to booking email to copy and paste booking reference. Then too many steps trying to offer upgrades before check in
Quick
Easy to use app. Great for seniors with limited computer skills.
Thank you
Excellent
Banana with Wings.
Spirit Airlines offers great value with affordable fares and efficient service. The staff is friendly, and the flights are usually on time. It’s a perfect choice for budget-conscious travelers looking for a no-frills but reliable flying experience.
Response from developer
This is what we love to hear! Thanks for the positive feedback. 🙂💛 -- Your Spirit Mobile Help
Won’t let me use my credit
I had a credit for a cancelled flight. It was unclear on Spirits booking page how to apply my credit and I inadvertently completed the booking without applying my credit. So now I’m out $600 because after contacting Spirit they won’t allow me to apply my credit to the rebooked flight. I won’t be flying with this airline again.
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Response from developer
We’re truly sorry to hear this and would like to do all that we can to help! Please reach out on spirit.com/help for further assistance. -- Your Spirit Airlines Mobile Team
I hate Spirit Airlines
I hate Spirit Airlines and I always have. Whoever is running the company deserves to fall down several flights of concrete stairs and seriously enjoy themselves. I hate the stupid airline I hate their stupid app. Nothing has gone wrong on my flight yet but I'm sure something will, in advance, I hate them so much. I just feel like they're going to charge me for some nonsense
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Train staff NOT chewing gums in front of customers
rude arrogant and unprofessional
Seat selection
It asked me to select seats as we are flying together but I could not select seats
Response from developer
Hi there, we’d like to apologize for this experience. Our team continuously investigates any errors on the Spirit mobile app. -- Your Spirit Airlines Mobile Team
Poor app
When transferring your date of birth to a flight from your details attached to your free spirit number it gets it wrong by a day.
Very poor design in the fact there’s no ability for one passenger in a group to have hold/check in luggage and the other carry on. All must be the same.
Poor
Very poor design in the fact there’s no ability for one passenger in a group to have hold/check in luggage and the other carry on. All must be the same.
Poor
Response from developer
We apologize for this experience and rest assured our team will look into it. -- Your Spirit Airlines Mobile Team
