The frame is expensive but we got one because the novelty of it armed with it. But my older parent is not able to manage and organize the pictures himself. Fine. So I put the app on my phone. But turns out that if you even want to SEE the pictures that are on the frame you need to upgrade to the monthly or annual payment. Otherwise you have zero idea what images are there.
So I had to pay in Order to manage my dad’s account. Then after I paid, the app didn’t work - still can’t use the functionality. So I contacted customer support; they said they couldn’t help me gain functionality and that they could not offer a refund. What!?
So consider a different product where they are more up front about what you get, and where you are paying for something you can’t use.
As far as this app goes, it’s pretty slick! One star knocked off for no way to change the upload order. I only use as a digital frame so the calendar is never used and I can’t review.
As far as skylight as a company. You can upload to the frame all day long but you must purchase a subscription to remotely remove content. If you’re ok with that, after all the money you already invested in the frame, then I recommend the product. Otherwise I’d keep shopping around.
One final note, this app only comes in a mobile/iOS version. Most of our pictures are on the desktop and the only way to load to the frame from the desktop is through email.
Maybe wait for Version 5.0 of the Skylight Calendar? Brilliant idea and yet such a D+ execution in this iteration.
Current product and app must have barely passed the Minimum Viable Product.
- Syncing our calendars with the Skylight App is NOT simple for a family with multiple / complex schedules (isn’t that why we bought this?)
- App should allow you to change calendar layout orientation. It’s a total miss that you cannot choose a vertical layout.
- Perhaps most relevant, there are just so many options that a thoughtful version of the Skylight App should facilitate e.g. access Photos to choose your family picture, add a screen saver, icon, etc
Corresponding Skylight product feedback - because you won’t find this anywhere on their site:
- Wall hanging is actually NOT workable: the weight of cord pulls down the right side. (?!) Additionally, it’s a white product with a black cord. How does that work on anything but a black wall?
- The “desk stand” is actually a plastic stick that screws into the back. Cheeeeap.
- Cannot edit an event on the device if you want to quickly adjust the time (#life). You need to delete event and re-enter new time.
- Cannot choose an “all day” option from the device. Like, you know, BIRTHDAYS or HOLIDAYS.
All told, if I’d paid $25 for this product, I might be OK. This barely functional piece of plastic is NOT worth $150. Refund Requested.
We love being able to use the Skylight frame to stay connected to my grandmother. She enjoys getting pictures of her great-grandson and it is so much easier to send to the frame (sometimes she has trouble with her phone). She looks at her frame each morning while eating breakfast to see updates!
My only suggestion would be to have a capability of uploading multiple pictures with captions at one time. Right now, you can either upload one picture with a caption OR you can upload multiple pictures at once without a caption on any of them.
My mother’s birthday was in August and she turned 89. She has felt very isolated from our large family due to the scare of Covid and all of us keeping our distance especially those of us working in the health field. I bought this virtual frame for her and now all of us are sending pictures pretty much daily and it has made a world of difference! We are sharing our lives with her daily and she looks forward to our daily visits never knowing who is going to drop in (on her frame). Next best thing almost to being there! The heart feature on the frame is priceless where she can just touch the heart on any new pictures and it automatically sends an email to the sender that she got and loved the picture. Perfect gift for her during this trying time.
A very good friend got me this frame last year for Christmas! I absolutely love it! I had another digital frame (it was nice, too) but I’m not very tech savvy, & I had to wait for someone to help me get pics on it. But with my new skylight frame, I can send pics & videos immediately right from my phone/iPad all by myself! I love all of the features the skylight frame offers right now, but my favorite is being able to privately share pics/videos with my family & friends who also have skylight digital frames! I love this frame so much that I recently bought 3 of them, 1 for a family member & 2 of my friends! Like me, they are hooked & love it as much as I do! Thank you so much, skylight team! I’m looking forward to the new features that I have read about that are coming soon. However, if possible, please don’t make them an added expense on/for the customer to get them & add to the frame.
This is user friendly! Perfect for our 87 year old mother in a care center in lockdown because of COVID. She has family scattered across the U.S. 32 grandchildren and 72 great grands! This is a fun way to keep up with everyone! She adores her posterity. All family members can send photos to her with the ease of their own phones/computers. I am happy with the “plus” features. I love how we can add captions/text to the uploads. I love being able to see what is being sent from everyone because I have access to the cloud where the photos are stored. Amazing! Easy to set up. Easy to send. Easy to manage. Perfect price!
I bought 3 frames and the plus add on to use the app and send video last year and my family has been enjoying all the photos! My grandparents have shotty internet and they are unable to get the frame running again on their own so it’s not totally foolproof, but they are in a unique position with their internet and no tech skills. The app however is clunky. I accidentally added the wrong email address to my list and there is no way to remove it, the process for adding photos to specific frames takes you in circles, and overall there seems to be less functionality than using the website to add photos. Looking forward to future improvements!
I bought this for my grandma, who is in her 90’s. She struggles with technology and remembering how to use her iPad. She enjoys being surprised with new images on her frame. I would highly recommend the “plus” version for the recipient who may struggle to remember who is in the images. She has a very large family and doesn’t get to see them all very often so she forgets the names of many of them which makes the captions a great feature she loves. I wish the video option would allow for a longer record time but overall this frame works great for her and our family! I have considered this as a gift for others as well. No work for the recipient just enjoyment!
This frame is not only stylish it’s also very easy to use. I bought this for my parents during the beginning of the stay at home orders here in San Diego. I wanted a way for me, my 5 siblings as well as extended family to be able to send pictures to a central location. This way my parents wouldn’t have to sort through pictures received by phone, send to email, download to computer, save to a micro card, etc. etc. You get the picture? (Pun intended). My parents love it! The family loves it! I would’ve rated this 5 stars but I also purchased the app access, which should be free, and I am not at all happy with how clunky and poorly put together it is. I hope skylight is on top of making the app shine as much as the frame does. Oh, and the video with sound feature rocks as well!
AOMCLCDM
Al-719
Charlie Seattle
Shelly E.
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Grocery1789
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Dana Fern
Jenny Johannes
Lover of Endoxi
