Leave a Review MyACCESS Wisconsin
Really an amazing app.
I’ve used many phone applications with cameras. I’ve never seen a camera that was so efficient and produced such an accurate picture. Seems like this part diversity government is working really well. Hopefully the rest will get is modern and efficient as this app is.Papaputch
Developer Response
Thanks for taking the time to leave a review. We appreciate the feedback!Document submission and System Requirements below standard
I use Apple OS and the document submission is useless. Consistently cuts out, stops working when adding documents, or after scanning in a few pages of my VA paperwork. Milwaukee county is a nightmare as it is, and this apps developers make the whole process even more infuriating. Listen to the people that telling you the app has a deficiency, fix your subpar coding, and resolve the frequent complaints about this portion of the app. Too easy!Show lessKids and Questions
Developer Response
Thank you for your review. We apologize that you didn't have a good experience using MyACCESS. We are researching the issues that have been reported to date. To provide more information to help us identify a solution to the issues you experienced, please call ForwardHealth Member Services at 800-362-3002, Monday through Friday, from 8 a.m. to 6 p.m.Photo upload
When uploading a photo it takes less than half of what you need and cuts everything off! There is no way to send the full sheet of paper/document that I need !!!!Alwirtw
Downloaded for one reason...
To be able to upload documents straight from my phone. I spent half an hour trying to upload the first document. The screen froze. I tried again & after another 30 minutes it’s still frozen. This app would be very convenient if this issue was fixed.BEBEBOSS
App freezes
App freezes when uploading documents. I’ve uninstalled and re installed the app over and over trying to upload docs using this app? DONT! You’ll be extremely frustrated and it’s a waist of time. Really annoying when trying to get things done and your phone freezes so you have to completely log out and back in to try and upload docs again... and to do that over and over and over for an hour.Show lessLaylay927
Developer Response
We're sorry you didn't have a good experience uploading documents and apologize for the inconvenience. To provide additional feedback and get help with uploading documents, please call ForwardHealth Member Services at 800-362-3002, Monday through Friday, from 8 a.m. to 6 p.m.Doesnt work
Tried uploading a document. This ap only allows for uploads of photos, so i tried taking screencaps of my documents, which the ap would not accept. Tried emailing images of my pdf to my phone to upload, the app cropped out 90% of the image. Ended up just directly uploading photos of my computer monitor only to get the same cropping issue. Froze several times and had to be restarted, and a couple times i got errors saying the servers are inaccessible. Broken and useless.Show lessResidual22
Developer Response
We’re sorry you didn't have a good experience uploading documents. Currently with MyACCESS, you can take photos of your documents. To help with cropping, make sure your document is on a dark background. You can also take a screenshot of other documents and upload them from your phone's photo gallery. For help with uploading documents, please call ForwardHealth Member Services at 800-362-3002, Monday through Friday, from 8 a.m. to 6 p.m.Epic fail
So excited to have a convenient way to send in documents. Used the camera feature and it seemed to go fine and thought I was done. Nope, documents never got there. Also the only app that doesn’t save your log in information, and the password reset did not work. Not ready to be trusted. Back to paying to fax things in.Show less10293848
Poor quality uploads
When I unload a picture or take a picture through the app to upload, the pictures come out cropped and very poor quality. Now there’s a possibility I’ll lose my benefits cause of those poor quality pics so thank you for that!hy h uh
App freezes when uploading documents
Frustrating! App freezes while uploading documents. I’ve been trying to successfully upload more than 3 pages for over an hour.
Update 3:50pm - Finally looks like the app was able to hold 4 pages without freezing. I pressed submit to get at least those 4 pages to Milwaukee Enrollment Services....I still have 6 more pages to submit, but I didn’t want to push my luck.
Okay, I took screenshots showing the app submitted my 4 pages. I then logged out of the app - waited a few minutes, then logged in again.
After 7 tries (!!!) I got the app to accept images of 6 more pages to submit. Again, I took screenshots showing my submission was successfully sent. I then opened the Submissions page, where there should be proof of my Submission #1 (4pages), and Submission #2 (6 pages)...
I’m worried because it’s only showing the second submission...
Now I must call Enrollment Services for the third time today to see if they can see both of my submissions of documents.
***App should generate an email to me, a receipt showing exactly what it submitted - so I have proof that I uploaded and submitted specific documents!Show lessmilwaukeemom20
Developer Response
We’re sorry you didn't have a good experience with uploading documents. If you’d like to provide additional feedback and get help with uploading documents, you can call ForwardHealth Member Services at 800-362-3002, Monday through Friday, from 8:00 a.m. to 6:00 p.m.Uploading documents
Really difficult to get to upload papers or pictures properly. Also kept freezing over overPquinonez1
